Volkswagen of Orland Park - Service Center

Excellent service. Problem I came in for was tire noise. Noises are often very hard to determine cause. The noise I came in for was what I thought was tire noise. The service department did all that could Noises are often very hard to determine cause. The noise I came in for was what I thought was tire noise. The service department did all that could be done to determine cause but no defects or me hanical problems could be found be found. Conclusion was that a front tire may be the problem but nothing could be found wrong with tires. The time they spent insuring everything was OK was appreciated. For now, I will continue monitor the noise and then make decision about tires which only have 20,000 miles on them. More

Visiting too often for similar problems. Since passing 100,000 miles, I have visited this dealership too often. Within 11 months my windshield wipers failed twice. Costing me nearly $1300. Since passing 100,000 miles, I have visited this dealership too often. Within 11 months my windshield wipers failed twice. Costing me nearly $1300. Then my brakes had problems; the front and then back failed me. Both within two years. Another $1200. For the most part my Rabbit has been "healthy" I have had to replace both of my front light bulbs Received a dashboard message that "a light bulb" had failed, but it turned out to be just a warning that the back two lights were about to fail. Had them replaced. More

Always Professional Knowlegeable Courteous These folks are terrific. They go the extra mile to ensure that everything is explained and that the vehicle is serviced appropriately-timely-and cor These folks are terrific. They go the extra mile to ensure that everything is explained and that the vehicle is serviced appropriately-timely-and correctly each time! More

Fast service, real estimates, excellent staff Had an issue with a fuel pump, the diagnostic was fast and the replacement was done right and quickly. Everything is well. The staff was always honest Had an issue with a fuel pump, the diagnostic was fast and the replacement was done right and quickly. Everything is well. The staff was always honest and courteous. More

Very friendly, accommodating, fast, caring!! I’ve had a bad experience with mike Hagerty, and I will travel past them. And travel 45 minutes from my home to visit them instead!!! I’ve had a bad experience with mike Hagerty, and I will travel past them. And travel 45 minutes from my home to visit them instead!!! More

Good as always, too bad they don’t take VW credit. My first time stopping by for a regular oil change. Usually I would schedule it but they told me: just come and will take care if you. And they did a My first time stopping by for a regular oil change. Usually I would schedule it but they told me: just come and will take care if you. And they did as always. The only bad part of everything was when I was getting ready to pay and told them I wanted to use a Volkswagen gift card. They told me that, at the moment, they weren’t taking any Volkswagen credit, so I’m still stock with my gift card that expires soon. More

Sevice Everyone was very nice. It was longer than expected because they hit some snags with the recall. They were also knowledgeable. Very clean waiting a Everyone was very nice. It was longer than expected because they hit some snags with the recall. They were also knowledgeable. Very clean waiting area More

Fast service Great customer service. fast service. I took my vehicle in for service and they quickly diagnosed the problem. I was out of there in less than an ho Great customer service. fast service. I took my vehicle in for service and they quickly diagnosed the problem. I was out of there in less than an hour. Will definitely return and recommend. More

DANIEL P The service manager Ed Skibinski is awesome and so is his whole team. They always treat my family great and give us great pricing , Plus we get in an The service manager Ed Skibinski is awesome and so is his whole team. They always treat my family great and give us great pricing , Plus we get in and out very fast. If we ever need a Vehicle for the day they always take care of us. I highly suggest going there if you ever need car service. More