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Volkswagen of Orland Park - Service Center
Orland Park, IL
351 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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351 Reviews of Volkswagen of Orland Park - Service Center
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September 05, 2017
Do not buy and extended warranty from Volkswagen Had an extended warranty from Volkswagen for 90K miles. I needed a new engine according to service department - until they found out I had extended w Had an extended warranty from Volkswagen for 90K miles. I needed a new engine according to service department - until they found out I had extended warranty. Warranty company would only pay for top half of engine replacement. 2 weeks later the car started on fire and completely destroyed. Warranty company never paid!!!!! More
by kim123
Employees Worked With
Jim Everette
November 09, 2016
Excellent Service The service department does an excellent job in being attentive your needs and explaining all options for your cars optimal performance. They are pro The service department does an excellent job in being attentive your needs and explaining all options for your cars optimal performance. They are professional and knowledgeable. Great job! More
by kmiller1959
Employees Worked With
Ed Skibinski, Jim Everette
October 21, 2016
The manager made a house call to replace a dead battery. No loaner was available that day so Ed Skibinski went the extra mile this time and provided at home battery installation. Pure awesome! Thank you. No loaner was available that day so Ed Skibinski went the extra mile this time and provided at home battery installation. Pure awesome! Thank you. More
by marko320
Employees Worked With
Ed Skibinski
May 11, 2016
Parts Department has awesome customer service I was looking for some touch up paint for my wife's 2015 VW beetle and the nicest gentlemen there handed me the paint on the house. Wow! How nice is t I was looking for some touch up paint for my wife's 2015 VW beetle and the nicest gentlemen there handed me the paint on the house. Wow! How nice is that! Just made my day!!! More
by 2015vwbeetle
Employees Worked With
Parts department
October 06, 2015
No help no call no customer relations. My daughter has the misfortune of owning a terribly flawed Volkwagon Routon mini van manufactured by Chrysler and sold by Volkswagon. This van has be My daughter has the misfortune of owning a terribly flawed Volkwagon Routon mini van manufactured by Chrysler and sold by Volkswagon. This van has been subject to numerous recalls on the Chrysler side but Volkswagon has been slow to do anything to rescue the tens of thousand people that own this lemon. My daughters Routon refused to start numerous times leaving her stranded with three young children. One child is 7 months old another 5 years old and another 6 years old. The 6 year old child is special needs having been born with Spina Bifida, Downs Syndrome and a clubbed foot. This has financially drained my daughter who now can't work because of the care this child requires. The van finally was dead in the driveway and had to be towed to Volkswagon of Orland Park. My daughter already researched the problem and found that theses vans were equipped with a faulty brain computer module called a TIMPM MODULE. Two days later the van was diagnosed with that problem. My daughter was quoted $1200 to do the job. Do to snafus in the dealers end, not getting the needed parts it too 6 days to complete the service. The service department called my daughter and told her the cost was $1365.00 it was over the estimate. My daughter was never notified as to the increased cost. I called the service manager Ed to get an explanation and to attempt to get the costs lowered. I explained my daughters situation financially and told him about the major recall that Chrysler did on all the same vans under their name. He said he knew the part was severely flawed and he said he heard Volkswagon was eventually going to issue a recall. I asked that in the mean time could he reduce the price. I explained my daughters situation while he listened seeming sympathetic. He told me he would look at the bill and try to reduce the costs to help her. He said he would call me back. Hours later no phone call. My daughter proceeded to pick up her van and was charged the inflated price of $1365. Parts not ordered correctly inept service department and untrained employees that did not know how to drive brought the van out to her, made this a very costly nightmare. This is something that Volkswagon should be responsible for, not the thousands of poor owners that suffer financially because of this lemon of a vechicle. No call back not even a courtesy call to tell me he couldn't reduce the price is an insult to me and my daughter. Don't ever by a Volkswagon from this dealer and above all don't ever get it serviced their if you have the misfortune of owning a flawed lemon Volkwagon Routon. No help no call no heart. More
by rogerd8235
Employees Worked With
Ed Skibinski
April 15, 2015
THIS SERVICE DEPARTMENT WILL STEAL FROM YOU!!! First off, my brand new vehicle that I bought from VW of Orland has been in the shop 10 times since new and only has 33 k miles on it. My most rece First off, my brand new vehicle that I bought from VW of Orland has been in the shop 10 times since new and only has 33 k miles on it. My most recent interaction with the service department was regarding a grinding noise from the front of the vehicle. Dropped the vehicle off to have it checked and got a call back from the service writer saying that both of my rear wheels are bent. I told them that this was hard to believe and wanted to see it for myself. When I arrived, it so happened that the owner and the service director was there. I told them of my concern and we put the vehicle on a lift with one of the techs. Low and behold...the rims were not bent Hence they attempted to screw me out of 500 to "bend them back". I also was told that my vehicle was out of alignment and that my tires were abnormally worn. When I asked why, the tech said that "cars with 4 wheel independent suspensions will settle and go out of alignment even if you don't hit anything" And that "German cars are expensive to maintain". Both of which I find to be something that no one in their right mind would sign up for if even true at all. So I called a few tire shops and suspension shops and they all said that a vehicle with this low of mileage should not have an alignment problem this early on unless there was a significant impact. I've never hit anything with this vehicle. Lastly I found out on this trip that every 40k miles, I will have to spend between 1500 and 2000 just to maintain the vehicle as this has the DSG transmission along with the other items they try to get you for (spark plugs, filters of all sorts, computer scan???, oil change, transmission service, etc). After all of this, I had a long talk with the owner of the dealership who sits on some board for VW. He said that the VW service interval for tire rotations is flawed and that it should be done more frequently than 10k miles and probably attributed to the tire wear issue and ruined my tires. My next step was VW corporate who essentially turned their back on me. They sided with the dealer and supported their decision and did not even address the fact that the service department tried to steal from me. This is the face / representative of VW and they support stealing from their customers?????. Bad business all the way around. This is the kind of experience that can destroy a brand. BUYER BEWARE!!! DO NOT BUY THESE GARBAGE VEHICLES FROM AN UNSCRUPULOUS COMPANY...BOTH VW AND VW OF ORLAND PARK!!!! I will tell everyone I know or meet about this terrible experience and that VW does not care about their customers. More
by snowsrfr11
Employees Worked With
Ed Skibinski
February 13, 2015
Great service department They gave professional, courteous, quick service. I will never hesitate to bring my car here. They did the work as promised at a fair price. They gave professional, courteous, quick service. I will never hesitate to bring my car here. They did the work as promised at a fair price. More
by vineyards4
Employees Worked With
Ed Skibinski
January 22, 2015
Consistently Awesome I appreciate the consistent good service. I know when I call or come in the reps will do what they need to get my car serviced and back to normal. I appreciate the consistent good service. I know when I call or come in the reps will do what they need to get my car serviced and back to normal. More
by sm3141
Employees Worked With
Sergio Villagomez
September 15, 2014
Service visit I always like the excellent treatment and service received whenever I visit Volkswagen of Orland Park! Thank you :). Everyone is always so nice and I always like the excellent treatment and service received whenever I visit Volkswagen of Orland Park! Thank you :). Everyone is always so nice and helpful! More
by mclohessy
Employees Worked With
Sergio Villagomez
June 03, 2014
Ryan kieras My wife and I have been bringing our cars here for over a year now ever since we first scheduled a service appointment with Ryan.He is very attentive My wife and I have been bringing our cars here for over a year now ever since we first scheduled a service appointment with Ryan.He is very attentive and really makes you feel like you are important. More
by RAWYATT2001
Employees Worked With
Ryan Kieras
