Volkswagen of Palatine

Great Dealership, outstanding sales staff. My fiancé and I came to the Autobarn VW dealership to check out a new car. We weren't even sure what we wanted, but we knew what we wanted to pay. Lae My fiancé and I came to the Autobarn VW dealership to check out a new car. We weren't even sure what we wanted, but we knew what we wanted to pay. Lae Thea was quick to find what we would like, what was in budget, and knew everything about the cars. She took us for test drives to see what we would like, and we quickly fell in love with a 2016 Jetta Sport. The tough part was negotiating a price, but Lae Thea kept us on budget. We traded in my old, beat up Chevy and received a great trade-in price. Lae Thea made sure to show us everything about the car, emailed us helpful links and made sure we were happy after driving the car for the weekend. I honestly did not think we would even buy a car that weekend, let alone drive away in one. The dealership itself was clean, comfortable, and had plenty of coffee and snacks for the customers. Something that makes a huge difference in feeling welcome. I would highly recommend shopping for a car at the Autobarn, and even more enthusiastic to recommend Lae Thea as your sales rep. Thanks Lae Thea for a great experience!! More

Best dealership I've now purchased 2 cars from Eryk and I'm happy. I left my mechanic of 25 years because the sales and service staff are outstanding! They mean what I've now purchased 2 cars from Eryk and I'm happy. I left my mechanic of 25 years because the sales and service staff are outstanding! They mean what they say and deliver on their promise. Why Autobarn Mt Prospect is the best. More

Excellent customer service!!! I've walked in one night looking for a new vehicle for my wife to use for work. Miss Gartner made it very easy for me to walk out with a brand new veh I've walked in one night looking for a new vehicle for my wife to use for work. Miss Gartner made it very easy for me to walk out with a brand new vehicle. And even after the purchase has been nothing but great help to me. Thank you!!! More

No one compares to Kalina I've been searching for a car for the longest time, and of all the people I've met along the way, none of them can compare to Kalina. Off the bat, she I've been searching for a car for the longest time, and of all the people I've met along the way, none of them can compare to Kalina. Off the bat, she was very welcoming and friendly, and great to converse with. Compared to others I've talked to, she knows her cars very well, and she'll try her best to get you the car you want and when it came to pricing, she was very professional and straightforward, none of that going back and forth. She'll do her best to give you the best price for the car, and will go the extra mile to give you goodies and bonuses for your car. Even after buying your car, she'll check up on you to see how things are going, and is willing to help you further with future services. Kalina's absolutely one of the best and nicest out there, thanks again Kalina! More

An absolute perfection! I trully believe everything happens for a reason. When my car broke down three times and left me stranded on the road in all different neighborhoods i I trully believe everything happens for a reason. When my car broke down three times and left me stranded on the road in all different neighborhoods in subfreezing temperatures, I said to myself, "Enough!" Time has cometh. I know - I had to enter the car market.. a living nightmare of its own! So I moved swiftly and called the first person I think of when I think #HONESTY - my Pastor, asking for an HONEST car salesperson. He called me back with Kalina Gartner's extension... In meantime another friend of mine who just purchased a new car also gave me a phone number and a name... It was KALINA'S, again! Believe it? In less than 25 mins I had a car in mind, I was approved by bank, the happy voice of KALINA'S was giving me directions to the dealership AND the car was being re-pampered, re-washed, again and again(!) and ready to go. Mind you, I still didn't took my shoes off, at home, not even able to call towing for my old broken down car, who was not breathing, a mile and a half away.... Kalina KNOWS how to get exactly what you want, can prepare paperwork and speed up the entire process in time negative values(yes that fast) and how to work all the helping personnel around, involved in the sale. I felt #Fantastic. I felt like I did the right move, at the perfect time with the perfect salesperson. Thank you Kalina! I will forward #ALL and any of my friends looking to buy a car. You got my word. More

The Autobarn Volkswagen of Mt Prospect Another great experience leasing a new car at The Autobarn of Mt Prospect! This is my 6th VW that I've leased through this location, and I have to sa Another great experience leasing a new car at The Autobarn of Mt Prospect! This is my 6th VW that I've leased through this location, and I have to say that Christopher Krause was quite a pleasure to deal with. He is very personable and was very helpful in making sure that I was satisfied throughout the whole process. Also, his follow ups after have been second to none. Loving my 2016 VW Golf! Thank you, Chris! More

Best car buying experience I have had. Christopher was very helpful and not pushy. He knew what he was talking about and he tells you how it is. Very respectful and an all around pleasure t Christopher was very helpful and not pushy. He knew what he was talking about and he tells you how it is. Very respectful and an all around pleasure to do business with. More

Chris Krause and the Autobarn are A+ I have had my vehicle serviced here several times over the years; Service and Customer Service have always been great. Saturday, I had to go into the I have had my vehicle serviced here several times over the years; Service and Customer Service have always been great. Saturday, I had to go into the Autobarn with the focus of buying or leasing, due to wrecking my vehicle. Chris Krause has always been a person that always greeted me whenever he saw me around service, so I decided to use him for my purchase. Betwenn Chris and Raffi, they both worked diligently to get a deal that would work for both VW and myself. Adam Hernandez was also the Finance person to help finalize everything, and he was also great. Needless to say, I walked out of the Autobarn very happy and the owner of a new vehicle, stress-free. I strongly recommend anyone that needs a new car to look these guys up. More

Best car experience Just bought my first car from here and had the best experience! I would recommend them to anyone! Chris and mike were so extremely helpful! Just bought my first car from here and had the best experience! I would recommend them to anyone! Chris and mike were so extremely helpful! More

Winner winner chicken dinner This is my second time purchasing a car at the Autobarn and everyone I have worked with is unbelievably helpful and accommodating. I can't thank them This is my second time purchasing a car at the Autobarn and everyone I have worked with is unbelievably helpful and accommodating. I can't thank them enough for making sure I had a positive experience and was happy! More