Volkswagen of Pompano - Service Center

Took my Tiguan for a service. While waiting, I spoke to a salesman named Nilton about a few minor issues. He was so very helpful, even though he knew I wasn't there to purchase. Great customer service Nilton salesman named Nilton about a few minor issues. He was so very helpful, even though he knew I wasn't there to purchase. Great customer service Nilton. More

Perfect spot for you to waste your money and time! If you looking for a place were to take your car to fix something but they just fix half of it! Well, you found it, this is the place!!!! Welcome!! After ge looking for a place were to take your car to fix something but they just fix half of it! Well, you found it, this is the place!!!! Welcome!! After getting an a estimate and paying 2,700 dollars 5 months ago for my car to get fix we still coming back to this place for the same issue, now they say that the issue is something else and that we have to pay I don’t know how much money extra (for something that I got an a estimate for, paid and never got fixed 5 months ago) and if you think talking to the management will help a bit, you are WRONG! Go and ask for Paul the Manager of this terrible place he certainly will do nothing! Nothing like the same work they did to my car. But there is one thing this place can guarantee you 100 % and that is the bad actitud from the employees and the terrible customer service! Avoid this place. More

After a negative service experience at Gunther VW in Coconut Creek I tried Vista’s service department and was pleasantly surprised. All of the staff were courteous and the Service Mgr Tom, personally pi Coconut Creek I tried Vista’s service department and was pleasantly surprised. All of the staff were courteous and the Service Mgr Tom, personally picked me up in Coconut Creek when his courtesy driver was unavailable. The car was returned cleaner than I have ever experienced from any dealer. More

This is the worst experience at any car dealership ever, bar none. If I could give it 0 stars I would. Do not take your car here for service or you will regret it. Let's start with our "service advisor, Chr bar none. If I could give it 0 stars I would. Do not take your car here for service or you will regret it. Let's start with our "service advisor, Chris", who after 2 days in the shop was never heard from. I was then told he was out on the second day we called. Oh yes, and his manager did not take the time to assign another advisor or call the customers himself. Meanwhile clients are left in the wind with absolutely no knowledge of what's going on with repairs. Then there's Tanner, a real peach. This condescending individual acts like you are bothering him when you simply ask the status of your repairs. Then he has the gall to ask why I'm upset? Tanner; I guarantee you would take on a different tone if I was dealing with you in person. Finally Customer service manager Tom Wulk, since he never got involved, knowing his customers are upset with the service, I am going to assume he is out with Chris somewhere and doesnt give a damm. It took them 48 hrs to replace a battery and reprogram a key fob. Then they charged me for the reprogramming when the car is only 6 weeks certified pre owned with 24 mo bumper to bumper warranty. Save yourself the agony of dealing with these very unprofessional individuals. Vista VW does not care about Customer satisfaction. More

Sabrina was very helpful and professional.. I'm glad I came. Again Sabrina was very helpful and kept me updated about the condition of my car while they were working on it. Thank you. Sabrina. I'm glad I came. Again Sabrina was very helpful and kept me updated about the condition of my car while they were working on it. Thank you. Sabrina. More

"Don't Walk, RUN AWAY FROM THIS DEALERSHIP, BATE & SWITCH" Promised a free code diagnostic to find a solution. After 2 hours, they needed $300 more to continue the diagnostic. I already got code P0491 from Promised a free code diagnostic to find a solution. After 2 hours, they needed $300 more to continue the diagnostic. I already got code P0491 from Autozone and I bought a scan tool and got code P0491. So their VAGCOM must be broken to need 5 hours of diagnostic time. Service director is a sneaky crook. Dude! your are the dealer with trained technician and cannot find the problem. Then you should find a new line of work. Showed an oil leak when there was non the night before and the rear wheel needed alignment. He was diagnosing how to steal my money. Sneaking crook! Had to ask for my car back and left. They did not even clear the code. I got am estimated bill for worked to be performed for $860 even before the fix for my original problem. summabeech! More

Great Service Experience I know this is a VW dealership, I drive a BMW, but Vista BMW and VW are next door to each other. I happened to pull my BMW into the VW service by mis I know this is a VW dealership, I drive a BMW, but Vista BMW and VW are next door to each other. I happened to pull my BMW into the VW service by mistake. I just needed my tire pressures checked and fill up on washer fluid. The VW service advisor Pete did not miss a beat. Even though I was in the wrong place, he took care of me right there without having to drive to another spot. Simple, fast, and helpful. I wish everyone worked that way!! Thank u Pete! More

Customer service was exceptional!! My service writer was able to identify the issues with my vehicle give me an estimated time of completion with a follow-up call to let me know the ca My service writer was able to identify the issues with my vehicle give me an estimated time of completion with a follow-up call to let me know the car was done providing transportation for me to get to and from the dealership overall experience five stars hands down I will always use Vista Volkswagen service center as my primary service center . More

Great customer service Vista VW has the best customer service, anytime i need parts or have questions i refer them to Mr.Brandon Vargas as he is very knowledgeable and goes Vista VW has the best customer service, anytime i need parts or have questions i refer them to Mr.Brandon Vargas as he is very knowledgeable and goes above and beyond the call of duty. He makes sure our questions are answered and that we have the proper parts. More

Friendly & Helpful Service Went in to Vista VW for the first time to change the oil on my 2010 Golf TDI. Johnathan was very welcoming and friendly, and they were more than happ Went in to Vista VW for the first time to change the oil on my 2010 Golf TDI. Johnathan was very welcoming and friendly, and they were more than happy to see that I was using a coupon they sent in the mail for a discount on the oil change. The staff there seems friendly and we had good chats. The oil change itself went well and they topped off all the fluids for me along with a very thorough car wash with no extra charges. Not bad for a quick oil change. I went in on a Friday afternoon and didn't even have to wait. A good experience for my first visit! More