Volkswagen of South Charlotte - Service Center

As always, another great service experience. I called the day before and made the appointment for 8:00 AM. I was received very quickly with friendly with helpful service personnel.I was going to take the shu day before and made the appointment for 8:00 AM. I was received very quickly with friendly with helpful service personnel.I was going to take the shuttle but Joerg said he could have me out in one hour, and one hour it was. He also noticed my inspection was coming up and suggested doing it now and two days later I received a request for the inspection to renew my tag. Timing was right on. I really appreciate my car being washed. Another great timing experience. Keep up the great service and customer trust. More

20K service and everything was fine; I have had no problems with my Jetta yet; only scheduled maintenance so I have only been in twice problems with my Jetta yet; only scheduled maintenance so I have only been in twice More

I took my car to VW of South Charlotte to have two small problems diagnosed and repaired. Joerg listened carefully to my concerns and seemed to genuinely care about repairing my car. He was very patient and problems diagnosed and repaired. Joerg listened carefully to my concerns and seemed to genuinely care about repairing my car. He was very patient and friendly, and not only explained what went wrong and what they had done to fix it, but also general maintenance advice for the future. I had a great experience and will return to VW of South Charlotte for all of my VW needs. More

I purchased my 2005 GTI at Carolina Volkswagen. I received very good service from the service team there until they left the dealership. I received an email from Volkswagen of South Charlotte and received very good service from the service team there until they left the dealership. I received an email from Volkswagen of South Charlotte and noted that the service team I had worked with at Carolina Volkswagen was now at Volkswagen of South Charlotte. I now have my car serviced at Volkswagen of South Charlotte (even though it is a longer drive from my home) because of the excellent service I receive there. They listen closely when I explain what my service needs are, they examine the car closely and bring to my attention anything that needs to be serviced, they explain clearly what those service needs are (meaning they take me into the service area and show me what needs to be done), and they keep me updated while I wait for the service to be completed. Note: I can explain in detail what my service issue is with Carolina Volkswagen if interested. More

They fixed a problem another car dealership couldn't find. I had taken my son's car to another car place to replace bulb. They put headlight bulb in incorrectly, causing it to illuminate the side of find. I had taken my son's car to another car place to replace bulb. They put headlight bulb in incorrectly, causing it to illuminate the side of the road. When I took it back they told me it was not incorrect. The VW place on South found problem and fixed in 30 minutes. More

Joerg provides patient, excellent, professional and friendly service. I have discussed several pros and cons of particular service needs in my past few visits and I have never felt like he had an ulte friendly service. I have discussed several pros and cons of particular service needs in my past few visits and I have never felt like he had an ulterior motive or was not concerned about my best interest. I look for him to work with me when I take my car to service and continue to return to this particular dealership, instead of other independent service dealers or other dealerships, because of how well I feel like I'm treated. More

The turn signals on my Jetta quit blinking so I made an appointment to bring it in. The online scheduler was very easy to use and I got an appointment that day. I had never brought my vehicle to this deale appointment to bring it in. The online scheduler was very easy to use and I got an appointment that day. I had never brought my vehicle to this dealership before and did not know what to expect. It was a Volkswagen dealership though so I wasn't worried. John Schmidt assisted me. Schmidt was friendly, knowledgeable and professional. Schmidt handled my car while I waited in the waiting area. The waiting area was clean and I loved the free wifi. The dealership repaired my vehicle fairly quickly and washed my car. That was nice, as I hadn't washed my car in months. My issue also turned out to be a recalled item so the service was completely free. I have told pretty much everyone I know how awesome the service was at the dealership. More

First impression really matters and I was impressed with the customer service I received at vwsouth charlotte from the service advisor (John Schmidt) to the cashier and the parts department. Will highly r the customer service I received at vwsouth charlotte from the service advisor (John Schmidt) to the cashier and the parts department. Will highly recommend this dealer for all your service needs. More

John Schmidt was a delight to work with. He was friendly and extremely helpful as well as diplomatic to someone who had neglected to service their car properly -- me! He did a very good job stressing the ne and extremely helpful as well as diplomatic to someone who had neglected to service their car properly -- me! He did a very good job stressing the need for the repairs and the safety reasons for them. I will consider him a strong "team member" to help me do a better job of caring for my car in the future. VW South is lucky to have him! Joan Brennan More

All staff is exceptional, friendly and consumer oriented. They did not with hold information from me about my vehicles condition including the fact the the paint on the front of the car is not original, does They did not with hold information from me about my vehicles condition including the fact the the paint on the front of the car is not original, does not match and is not the proper thickness for Volkswagen paint. I am assuming when I purchased the vehicle 7 months ago that I have purchased a wrecked vehicle with no knowledge of it at the time of sale but the service department said they would look into it and get back to me. Thanks, Jennifer Horan More