Volkswagen of South Miami

When I arrived at my service appointment, I wasn't immediately acknowledged or greeted by the staff. However, Kenneth came in, greeted me warmly, and ensured I was properly checked in, quickly getting immediately acknowledged or greeted by the staff. However, Kenneth came in, greeted me warmly, and ensured I was properly checked in, quickly getting my car into service. Later, when my car was ready, Manny was the one who called me to arrange a Lyft to take me back to the dealership to pick up my car. He also handled the checkout process and provided excellent customer service, making the experience very positive. More

Muy buen servicio ,gracias a Helen y Many por estar siempre pendiente de mi auto,muy recomendado , gracias por todo Volkswagen siempre pendiente de mi auto,muy recomendado , gracias por todo Volkswagen More

Exceptional Service from Manny at VW of South Miami! I had a great experience with my recent visit for maintenance on my Atlas. From start to finish, Manny made the entire process incredibly smooth I had a great experience with my recent visit for maintenance on my Atlas. From start to finish, Manny made the entire process incredibly smooth and hassle-free. What impressed me the most was his communication throughout the process. I always knew what was happening with my vehicle and when to expect it back. Manny even arranged for transportation to pick me up once the work was completed, which was a thoughtful touch that exceeded my expectations. You can tell Manny genuinely cares for his customers and takes pride in providing top notch service! He made a normally stressful experience feel completely effortless. If you are looking for someone to take care of you and your vehicle needs, I can’t recommend Manny highly enough. VW of South Miami has a 5 STAR Guy! More

Kenneth was incredibly helpful and professional. He handled the unexpected issues with my vehicle quickly and kept me informed every step of the way. Great service, he is just the best! He handled the unexpected issues with my vehicle quickly and kept me informed every step of the way. Great service, he is just the best! More

Excelente servicio y todo su personal, en especial el Sr. Mike y Roselio, excelente atención. Mike y Roselio, excelente atención. More

Everything was going smoothly, until we got to the finance office. While I was signing the contract, I noticed an additional $3,000 had been added to the final price we had already agreed on. This cha finance office. While I was signing the contract, I noticed an additional $3,000 had been added to the final price we had already agreed on. This charge had never been disclosed until that very moment. When we brought it up, the so-called “finance manager” Victor, told us, “No one here has more authority than me. This is the final price. For the trouble, I’ll make sure to issue a $1,500 check to compensate for the miscommunication. Please stop by next week to pick it up.” That was over a month ago. Since then, we’ve been given the runaround. They’re now saying they’ll send the money via Zelle, which we still haven’t received. When we followed up again this week, the finance manager said they couldn’t give us the money because they have no way to "justify the loss," but offered to apply the refund against the loan instead. That wasn’t the only issue. I also traded in a vehicle, and they assured me the loan on it would be paid off and closed immediately. Two weeks later, I was shocked to see an automatic payment withdrawn for that car. When I called, they told me they had already sent a check to the bank and that the bank “should refund it eventually.” I had to call and visit the dealership three separate times just to get a copy of my contract. Even then, what they printed was incomplete, it didn’t include the trade-in documentation for my previous car. Long story short: Do not trade in your vehicle with these people, and double-check your final price, even if you’ve already signed paperwork before going into the finance office. I bought my previous car from this same dealership three years ago and had a great experience. I don’t know what changed, but this new management has completely ruined any trust I had More

I want to recognize Kenneth for his outstanding service. He was professional, knowledgeable, and incredibly helpful throughout the entire process. His communication and attention to detail truly ma service. He was professional, knowledgeable, and incredibly helpful throughout the entire process. His communication and attention to detail truly made a difference. More

Marlen was great in keeping me up to date with my order! Highly recommend VW of South Miami when trading a vehicle. They got me the best price! Highly recommend VW of South Miami when trading a vehicle. They got me the best price! More

Customer service representative Manny is peerless. Taking good care of us, and our vehicle… always well coordinated, professional and done right the first time. Taking good care of us, and our vehicle… always well coordinated, professional and done right the first time. More

When to replace a tire & Damage the wheel. When to replace door handle recall. They damaged the driver handle. Waiting on a call to get both fix When to replace door handle recall. They damaged the driver handle. Waiting on a call to get both fix More