Volkswagen of South Miami

If you have the chance to go to another dealership. DO IT! My leased car is having manufacturer issues and it is still covered under the warranty. Yet Mike Benitez (tech who works the service departme IT! My leased car is having manufacturer issues and it is still covered under the warranty. Yet Mike Benitez (tech who works the service department) tells me they will not diagnose the issue unless I pay $200.00. Not only is their staff not properly trained but they are abusing customers. A leased car should be the dealerships responsibility. Because at the end of the day this is not my car. Its theirs, I'm simply borrowing it. I called yesterday and I clearly asked the lady who answered if I was covered for this and wouldn't have to pay anything and she said I did not. I drove all the way from downtown Miami to almost Florida city for this to hear this disturbing news that in order for them to see what is wrong with their car. I have to pay $200.00, how is this reasonable?! Mike went on to tell me that they had to pay the mechanic to diagnose the car. And this is why they needed to charge me. Apparently they dont pay their staff?! Bottom line, the car has warranty by law, yet the diagnosis is not covered?! I replaced the light bulb and the issue persists which means that it's a bigger issue with their car engines. Not the light itself. This should be 100% covered by the dealership. I also pay every single month for wear and tare. They should treat their customers with more respect. This is my 7th year with VW. I always spoke highly about their cars. However, I'm not sure if I will continue doing business with this company. More

Horrible service. I will never take my car there again. I was told it would take a couple of hours to get my car fixed and it took 3 days. I had to keep calling for the representative to give me updates on m was told it would take a couple of hours to get my car fixed and it took 3 days. I had to keep calling for the representative to give me updates on my car. He kept giving me excuses on why it wasn't ready. I just wanted a straight answer. After leaving the dealer, a light went on because the tire pressure was low. Very upsetting experience. More

Excelente trabajo profesional javier alfonso..mi familia quedo encantado con sus servicios..muy profesional..gracias.por su paciencia y enpatia con nosotros ..tamos muy contento quedo encantado con sus servicios..muy profesional..gracias.por su paciencia y enpatia con nosotros ..tamos muy contento More

After buying a car a few months ago my mother needed a vehicle and I recommend South motors Due to the amazing experience we had with Carlos Negron hoping she will get the same service and we were not let vehicle and I recommend South motors Due to the amazing experience we had with Carlos Negron hoping she will get the same service and we were not let down once again Carlos Negron delivered. He’s professionalism and his excellent customer service help her to get the best deal possible. Thanks again we hope to use your service again . More

She doesn’t know what’s going on like seriously! Such a waste of my time. Veronica clearly doesn’t know what’s is going on! waste of my time. Veronica clearly doesn’t know what’s is going on! More

DO NOT PURCHASE VEHICLE HEAR!!! HIGHLY DECEPTIVE PRACTICES. They tried to force me to purchase gap insurance in order to receive a lower interest rate. They failed to provide me with the buyer's gui PRACTICES. They tried to force me to purchase gap insurance in order to receive a lower interest rate. They failed to provide me with the buyer's guide of the car and instead gave me a general as-is warranty blank buyer's guide. They added the product to my sales agreement, without my consent. They charged more dealer fees than were in the original written offer. All illegal activities... Would leave zero stars if I could. Still waiting for the general manager to contact me regarding the above listed complaints. More

Worst Customer experience at your service branch Baron cape town CBD, I will never support or sponsor VW again or by any of your cars, in fact i will sell the VW car so i dont have to deal with you all in cape town CBD, I will never support or sponsor VW again or by any of your cars, in fact i will sell the VW car so i dont have to deal with you all in the future, i will make sure all my family friends and colleges are never uses your services, Honestly Hyundai is way better in service than you guys, you should send the guys called Shafiq at baron to Hyundai milnerton so he can learn how to deal with customer. More

Avoid at all costs!!!! Seriously, avoid this dealership! The sales staff are deceitful and treat their customers like dirt. They will rip you off. They will add-in additi Seriously, avoid this dealership! The sales staff are deceitful and treat their customers like dirt. They will rip you off. They will add-in additional fees at the time of signing, adding more than $1,000 to the price. Not only did I get charged these exorbitant fees, but apparently the fees they charge are for the prep work they do, prior to taking the car. I waited for hours for them to complete this prep work because they said they were busy, and the prep guys did not even do a good job or take the stickers off the wheels. So, I paid over $1000 for this service which was incomplete and kept me waiting there for hours because THEY were busy. They could care less about anything after you sign. If you really want to buy a VW, go to any other dealership and you will have a better experience than at South Motors Volkswagen. More

I just can’t understand how bad their service is! I never write a review unless its something extremely good or bad. Well this place its the worse place ever! and hopefully the owner of this place read th write a review unless its something extremely good or bad. Well this place its the worse place ever! and hopefully the owner of this place read this review and can do something for their own good. Our car since the beginning of the lease had an issue with the AC. It stops blowing cold air, again this is a brand new car ..., anyways so we took the car for service and they called us back 2 days later saying that the car was ready for pick up..... so we went back to pick up the car and a week later the same thing happened again. We have taking the car there 6 times for the same time. However we do understand that cars could come defect from the manufacture, but the lack of customer service provided by the Dealer ( South Motors VE) its very sad and disappointed! Very Rude! My wife even cried by the way that the service adviser talked to her, they have zero percent of customer service, they have a terrible attitude when talking to people its Unacceptable! I live in Cutler Bay and I rather to drive up to the store up north just so I dont have to deal with them ever again! Please yourself a headache and don’t go there!! More

No one knows what's going on with cars they advertise. So I inquired about a 2005 Hyundai Tucson that the online SA.... Veronica told me was sold and of course asking for the opportunity to sell me another So I inquired about a 2005 Hyundai Tucson that the online SA.... Veronica told me was sold and of course asking for the opportunity to sell me another vehicle. Then 2 days later I received an email saying the car was out being detailed. Big difference between being sold and out for detailing. Then I get a string of emails asking if asking if they satisfied my request. Now I had told Veronica i had found another car. Of course you didn't satisfy my request, I was told car was sold then told it was out for detailing. Then the idiot Sales Manger invited me to come test drive a car that they dont know if it was sold or out for detailing. No one here knows anything whats going on and if you buy a car from these people you're expectations for customer service must be a low as the iq of the people working there. More