Volkswagen of South Miami

Had a wonderful experience yesterday, while leasing my new Jetta. The staff was great, especially Julio Rodriguez, who made the process so much easier as well as pleasant. new Jetta. The staff was great, especially Julio Rodriguez, who made the process so much easier as well as pleasant. More

Horrible service, be careful before closing your deal If you are planning to buy or lease a VW, GO SOMEWHERE ELSE. They hide the final costs of the deal. After signing ALL the million papers you have to If you are planning to buy or lease a VW, GO SOMEWHERE ELSE. They hide the final costs of the deal. After signing ALL the million papers you have to sign to get a lease, and after paying the down payment in full, they "informed" me the first payment of the lease was not included in the down payment so I had to pay it bc they did not want to give me the car. More

Para mi es el peor servicio que he tenido, no conocen el producto, se demoraron mas de 2 meses para encontrar la falla del carro, y quieren cobrarle la falta de conocimiento al cliente. El gerente de servic producto, se demoraron mas de 2 meses para encontrar la falla del carro, y quieren cobrarle la falta de conocimiento al cliente. El gerente de servicios es un prepotente, sin tacto. No lo recomiendo para nada. Cero estrellas More

THEY ARE GREAT UNTIL YOU SIGN FINANCING I purchased a new VW and traded in my old one. The old one has an extended warranty and GAP insurance with 2 1/2 years left on them. Easy Care infor I purchased a new VW and traded in my old one. The old one has an extended warranty and GAP insurance with 2 1/2 years left on them. Easy Care informed me today that the policy was never sent to them in 2017 so I paid for nothing. NO ONE will help me at the dealership to cancel these policies. The companies have no record of them. What's up VW. Scamming people again????? More

I’ve leased my last 3 vehicles at South VW. Julio Rodriguez my sales rep was beyond helpful, he’s not your typical sales rep. Julio went the extra mile to make sure we got the best deal. I highly rec Rodriguez my sales rep was beyond helpful, he’s not your typical sales rep. Julio went the extra mile to make sure we got the best deal. I highly recommend visiting him. The entire staff including Jesus Palacios, and Hadi Algahawi, were so helpful. I highly recommend south motors VW they don’t treat you like a dollar sign they treat you like family. Very happy with our experience at South VW. More

It has been a pleasure to do business with Julio Rodríguez! He has an amazing customer service and help my husband and I get the car we really wanted. He went above and beyond! We are so happy w Rodríguez! He has an amazing customer service and help my husband and I get the car we really wanted. He went above and beyond! We are so happy with are new car! More

Came to this dealership 4months ago to lease a 2019 taquan, Julio was a great help to my family and I made sure we where comfortable, and was very kind when I couldn't find documents I needed In the ca taquan, Julio was a great help to my family and I made sure we where comfortable, and was very kind when I couldn't find documents I needed In the car i was trading in, it took a while for us to get the approval or apprasal from the bank for a yes or no on us getting the vehicle, julio was so nice enough to walk across the street and get us pizza, that was my best experience with my first time leasing a car at a major dealership. Also the Manager Chris was very helpful and honest with payments and even made me feel comfortable by asking was the price that to much to lease they treating us like family there and they took there time More

Start off by saying that this dealership is friendly and helpful had a great experience very quick in and out. the dealership Generall manager Chris was super helpful and friendly Julio is a great salesman helpful had a great experience very quick in and out. the dealership Generall manager Chris was super helpful and friendly Julio is a great salesman and helped us out a lot I highly recommend a Steeler More

buyer beware - and read the fine print carefully Purchased a used car after lengthy negotiations with the sales manager and agreed to one dealer fee of $899 plus tags and taxes. Then shuffled off to Purchased a used car after lengthy negotiations with the sales manager and agreed to one dealer fee of $899 plus tags and taxes. Then shuffled off to the finance section (even though I was paying cash) to sign dozens of documents with print so small you couldn't make it out even with reading glasses. Later found out that about $350 in additional dealer fees was added to the contract without my knowledge. When I complained, the sales manager (who suddenly lost his smiles and glad handing) basically said too bad and go ahead and complain to whoever you want - I don't care. Very dishonest dealership. I have filed a BBB and Florida Attorney General Complaint. More

Disappointed I was so excited to buy a new car! It’s a shame to have to write this review, I've held off for a while hoping everything would be fixed. I bought a b I was so excited to buy a new car! It’s a shame to have to write this review, I've held off for a while hoping everything would be fixed. I bought a brand new 2019 Volkswagen Passat after trading in my 2017 Chevy Camaro, Originally May 20th 2019. The dealership said they have some sort of deal where when trading a car in they need 10 days to get the title and payoff, the bank they Chevy was with was 20 days. A few days go by and the dealership stated they got me a better deal with finance and wanted to resign at a lower monthly cost at the same rate. I agreed and signed. Almost a month goes by and something along the lines they messed up and I had to resign again! With them driving two hours to my house to resign another contract. Meanwhile this car has been driving under its warranty 6 years or 72,000 miles, with work being 100 miles a day 3.5 days or more a week, under no official contract that I thought was already in place. When I bought the car it had just a little over 200 miles on it by the time the contract was finally set in place I had nearly 3,000 miles on the car, which now per the contract I've actually lost warranty mileage. [ASIDE] I also JUST GOT my coupon book in the mail with the services for the warranty, which the first one is already not able to be used due to the mileage being exceeded. When the final contract was signed the millage did not reflect the actual car. In addition, like I said I sold them the Camaro in May the 20th. They said they'd take care of the trade in car within the 20 days, and I didn't have another payment on the Camaro for 20 days when I first traded in the car on May 20th. More than 20 days goes by and the bank I financed the Camaro with says they haven't received payment or a payoff for the car and I had to pay $569. I paid the $569 so my credit didn't get hit. I let the dealership know of this issue and they said they would pay me back and requested a NEW payoff from the bank, sort of fishy when they had gotten the payoff the first time that night I bought the Passat. Nearly three months back and forth, with text messages to prove with the manager, they'd pay me back the $569. This week they sent me a check for a little over $300. I called the manager to ask what the deal is, they hung up the phone the first time after they had my number in there phone for months, I called back a second time they played as if they had no idea who I was and I had to explain everything again. They told me they were off that day and would check the next day, with no response. I'm at the point now that I'm going to have to talk to an attorney and may have to take this matter to claims court just to settle this issue and all the issues associated in purchasing this car. Time frame is still shocking me 05/20/2019 - 08/18/2019... THIS IS the longest car purchase in my life. More