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426 Reviews of Volkswagen of Union - Service Center
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April 28, 2013
I had the DPF light come on driving my 2011 VW golf TDI in from Canada so we took it to Union VW. They ran "diagnostics" which cost $125 and said it was a bad O2 sensor. They were also insistent that it in from Canada so we took it to Union VW. They ran "diagnostics" which cost $125 and said it was a bad O2 sensor. They were also insistent that it needed to be changed. The car was only 2.5 years old (27K miles) and still had a valid Basic Limited Warranty in Canada but Union Volkswagen refused to honour it because they said it was "too much hassle" to put in a claim to Volkswagen Canada. We even showed them our warranty which we keep in the glove box and the VW Canada Website which both explicitly stated that the Canadian warranty is valid in the USA and is covered. Meanwhile I called my dealership in Ontario with the errors codes and they told me that it would be fine to drive the car home (~9 hours) and they would be happy to service it under warranty. Not only that, but I also asked what the price of the part(1k0998262AE) was. They said 271 CAD plus probably about an hour of labour (there shop rate is ~105 CAD and hour), so I don't know how Union VW came up with a quote of nearly $600 in addition to the $125 diagnostic fee. After getting off the phone with my dealership I told Union I would take my chances with taking my car home and getting it fixed there but they said they had already changed the part and we had to pay them or they were going to put it back up on the lift, pull the new part and put the old one back in. I explicitly told them NOT to do the work after the results of the diagnostics came back so I would have a chance to call my local dealership. However they did it anyway and tried to force me to pay for it. After much arguing they finally gave us the part and labour for free. Maybe these guys are fine if you are from the US but Canadians beware. It seemed like they were trying to take advantage of the fact that we were there out of country to try and squeeze every last penny out of us. More
by mike54321
Employees Worked With
?
Helpful March 06, 2013
Everyone was very courteous and helpful. I needed to get to another appointment before the car was washed, but they invited me back to get it washed later. I did that and I thought it was very considerate. to another appointment before the car was washed, but they invited me back to get it washed later. I did that and I thought it was very considerate. More
by jjjsmith2000
Employees Worked With
Front Desk/ Cashier and Shop
February 14, 2013
I scheduled an appointment for detailing and overall inspection of fluids and parts. My automobile was immediately taken and the paperwork was ready for me at the time scheduled. I asked for an antici inspection of fluids and parts. My automobile was immediately taken and the paperwork was ready for me at the time scheduled. I asked for an anticipated time of completion and the car was ready in the time frame promised. The three people present in the reception area were friendly, helpful and efficient. More
by marytoy
Employees Worked With
Vincent
February 02, 2013
Could not have been friendlier or more accomodating. Loved the waiting room, and the complimentary bagels and coffee. Made me not even mind the waiting! Loved the waiting room, and the complimentary bagels and coffee. Made me not even mind the waiting! More
by tiaswanson
Employees Worked With
don't know
January 31, 2013
Danny listens carefully and is able to explain things in a clear, concise manner. He is also great with following through when things are discussed. a clear, concise manner. He is also great with following through when things are discussed. More
by Asimoes
Employees Worked With
Danny Cruz; Lauren
December 13, 2012
Union's service dept is the reason we purchase there. Your service dept is great! And the comfort and cleanliness of the waiting area, along with keurig coffee and bagels is outstanding. Your service dept is great! And the comfort and cleanliness of the waiting area, along with keurig coffee and bagels is outstanding. More
by Cohenem
Employees Worked With
Danny Cruz
