Volvo Cars Annapolis - Service Center

Issue with back door not locking - second visit for this Luis was very professional, courteous and helpful. This was the second time I had an issue with the lock but it is resolved. He is an asset to Annapol Luis was very professional, courteous and helpful. This was the second time I had an issue with the lock but it is resolved. He is an asset to Annapolis Volvo. More

2012 Volvo S60 Service Service was great as always. I have been doing business with Annapolis Volvo for the last 15 years. The staff is very knowledgeable and the waiting Service was great as always. I have been doing business with Annapolis Volvo for the last 15 years. The staff is very knowledgeable and the waiting area allows me to work. More

Oil Change I was disappointed because the car wash was not functional the day of service so the car was not vacuumed or washed. We were not offered to come back I was disappointed because the car wash was not functional the day of service so the car was not vacuumed or washed. We were not offered to come back another day for a wash and vacuum. Also, I am not convinced the Xzilon cleaning was done properly as in the past the car has looked better after the treatment. Overall, we were not pleased with this service due to the past experiences we’ve at at Volvo. Bonnie Wetzel More

Tire replacement I dropped my car off after blowing out a tire on the highway in the evening. I was called first thing in the morning with a quote. Service was quick a I dropped my car off after blowing out a tire on the highway in the evening. I was called first thing in the morning with a quote. Service was quick and they were courteous as always! Thank you Volvo of Annapolis! More

Only Option Arrived on a Sat morning; they prob are not fully staffed on a Saturday so sat in the car at the service entrance for prob 5 min waiting for someone t Arrived on a Sat morning; they prob are not fully staffed on a Saturday so sat in the car at the service entrance for prob 5 min waiting for someone to tell me what to do. Finally got inside. Quickly got my car registered for the service. Really nice waiting area, clean comfortable - for more than 3 hours for routine mileage checkup, and also ended up needing 4 tires- I think. Looked pretty busy. Car was waiting for me for prob 20 min before he told me it was ready (I could see it outside waiting). helped answer a few questions - no problem there. Next day a tire sensor said I needed air. Went to repair shop- new tire was not mounted correctly - the tire sensor was loose. The repair place tightened it - no charge. I hope the other 3 are mounted cirrrctly . But this is my “Only Option” for. Volvo dealership in the region... More

Fast 30k mile service st, done well and comfortable waiting environment. Explained that the computer software had a recall and that we needed rear brake pads. Thank you for st, done well and comfortable waiting environment. Explained that the computer software had a recall and that we needed rear brake pads. Thank you for attention to detail and fast service! More

Headlights Staff always pleasant, clean waiting room and great snacks. Car serviced in a timely manner. Service person made a repair suggestions that saved me Staff always pleasant, clean waiting room and great snacks. Car serviced in a timely manner. Service person made a repair suggestions that saved me a few bucks. More

Warranty work and 30,000 miles service on XC60 Karwin was great to work with. He provided me with a loaner car and email updates throughout the day on the status of my service. I loved working with Karwin was great to work with. He provided me with a loaner car and email updates throughout the day on the status of my service. I loved working with Volvo Annapolis during the purchase process and I am not receiving the same level of professionalism on the service side. More

check engine light I have had the pleasure of dealing with LUIS Cabrera on numerous occasions. Not only a true professional who cares about a client but a really nice gu I have had the pleasure of dealing with LUIS Cabrera on numerous occasions. Not only a true professional who cares about a client but a really nice guy who make you feel welcome. He is knowledgeable and really helpful as this is my first Volvo. He is clearly an asset to Volvo of Annapolis and should be recognizes as such. More

Professional and Responsive I brought my 2017 xc90 in without an app[ointment due to potential brake issue. Walter provided and immediate survey with me and took the vehicle in I brought my 2017 xc90 in without an app[ointment due to potential brake issue. Walter provided and immediate survey with me and took the vehicle in for repair. As it was early afternoon, he indicated that he would try and get the technician to look at it that day or absolutely the first of the next morning. He then provided a valet driver to take me home which was really appreciated. Received a call later that day giving me the formal "diagnosis", full repair estimate and schedule for accomplishment. The car was completed on-time the next day, and again a valet driver was sent to my home to take me back to the dealership. The car was returned in a "finished" condition including a complete exterior wash. The mechanical problems were completely fixed. This was one of the best "non-scheduled" service appointments I have had. I would certainly recommend Volvo Cars of Annapolis for service of your Volvo. More