Volvo Cars Annapolis - Service Center

Great sales experience, horrible service experience. In 2011, my wife and I bought a new Volvo at Annapolis Volvo. We had seen the car we liked at the car show in DC, and liked the idea of getting a pr In 2011, my wife and I bought a new Volvo at Annapolis Volvo. We had seen the car we liked at the car show in DC, and liked the idea of getting a premium European vehicle without the Mercedes BMW price tag. We had the best sales experience of any new car purchase we had ever made (in the last 25 years, I've bought 12 new cars and a couple of used ones). Unfortunately, that's where the good experience ended. Without going into a long and drawn out story about our service issues over the past three years, I'll just say that I believe every negative thing that I've read on this site about others' experiences because the same common thread exists and it matches with our experience. That common thread is incompetence, coupled with BS in order to increase profit in the service department by any means necessary while making the least possible effort to take care of the customer and the customer's vehicle. We always felt that we were being sold unnecessary services while nothing was done to resolve actual problems. To make a long story short, we traded in the car that we really liked last month for a different brand just so that we don't have to deal with Annapolis Volvo's service department ever again. More

BOGUS I made an appointment with the service center at Annapolis Volvo to fix my off track passenger side window. I waited in the waiting area for approxima I made an appointment with the service center at Annapolis Volvo to fix my off track passenger side window. I waited in the waiting area for approximately 2.5 hours. When my vehicle was ready, I was informed that I had to pay 265.00. The individual whom rendered the bill stated that the charge came with an explanation. I was absolutely livid...265 for an off track window???!!!!!!!!!!!!!!!!!! It was explained to me that I was only charged for the service at a rate of 130.00 an hour because they had to remove the door to find out what was wrong. And that this service could not actually be covered under my warranty because nothing was "broken". I thought that this entire scenario was outrageous, seeing as that I was never quoted prior to the work being done! I would have appreciated the courtesy to decide if I wanted the work to be done at that time. I was blindsided and felt neglected. I am very displeased and hope that not I or anyone else experience this! I will be looking elsewhere to render maintenance to my vehicle. More

I was told that I could not have a loaner car because I did not purchase my car at Annapolis Volvo even though my car is currently under warranty. Don't they realize that Annapolis and the DC area are hea did not purchase my car at Annapolis Volvo even though my car is currently under warranty. Don't they realize that Annapolis and the DC area are heavily populated with ACTIVE DUTY MILITARY? What an insult to be told this. I fight for this country and give up many sacrifices, one of which is having to relocate. How can a dealership in this area be so SNOOTY EXCLUSIVE and UNSUPPORTIVE OF OUR MILITARY FAMILIES???????I'm glad I did not buy my Volvo at this dealership and can not wait to be transferred out of this area. just disgraceful. More

Brought my 05 xc90 in for some major work ( oil leak and park assist issue) and some minor cosmetic issues ( broken knobs, hose connecting washer fluid, light bulbs cleaned, and switches not working). Appa park assist issue) and some minor cosmetic issues ( broken knobs, hose connecting washer fluid, light bulbs cleaned, and switches not working). Apparently there was communication issues with my email that stated I wanted the seat heater that wasn't lighting up addressed and the lights in radio console and under to be looked at and that I actually wanted my windshield washer fluid to hit the windshield. When I dropped off the car I was told that the cleaning of lights would be $150.00 but not the information that the price was PER light, I also told the service person that the lights that showed the drivers side heater were not lit up and then there were some other lights in that same panel not lit. When they called me to discuss the problems with the car the light bulbs behind the radio/ heat console where the culprit and they needed to be replaced for a mear $260.00, I told them to go ahead since that was going to fix my complaint. When I picked the car up the first thing I checked was the washer fluid which did not work, I talked to tech and they said the freeze that we had the weekend before must have knocked the washer off the hose again ???? The freeze was normal MD weather in February 20ish degrees so I thought that a little fishy but OK they reattached it. Then I pushed the button for the seat heater only to find out that didn't work either as well as the bottom light of the heat panel which were part of the original problem I expressed when I made the appointment. At that time I was told the seat heater was now a switch and not the light bulbs and that switch they did not think I wanted to replace because it was an 1100 part, this confused me because I thought I was the owner of the vehicle and I got to make the decision on what to fix and what not to fix AND they said it would not effect the way the seat heater worked in the future. OK again seemed fishy but I accepted that answer, then I drove the car away and attempted to hook up my car charger only to find that the console was loose almost as if the mechanic had extra screws but didn't know where they went so he didn't put them back in the car, and the only way the adaptor worked was if I jiggled it this I knew wasn't right so I called them back given some song and dance about how I needed to know wait a few days before they could address these issues(??) So we scheduled it a few days out, and I am started to now become aggrevated, then the problem gets worse because these three problems are very QUICK checks, I drove the car in the evening only to find out that now the entire radio console does not light up ( before I dropped it off it was just the bottom two rows 7-8-9 and 0) Now I am furious with the dealership because the 260 fix not only didn't address the problem at all it made it worse ! So the beat goes on but for the obnioxious pricing they have for light bulbs and 1inch x1 inch switch and headlight cleaning you would expect that the quality of the workmanship would at the very least be up to the pricing. SO the beat goes on with these problems and customer service and requests get completely ignored in attempting to resolve these issues. More

Installed coilovers (lowering suspension modification) on my 09 C30, somewhere in the install my team and i misplaced the left rear rubber spacer that rests on top of the spring. I can drive it but prefer no my 09 C30, somewhere in the install my team and i misplaced the left rear rubber spacer that rests on top of the spring. I can drive it but prefer not to. I called annapolis volvo this(monday) morning asking if they had the part in stock. They told me no, it would be $15 and they should be able to to get it by friday. Should... BUT there's a chance i wouldnt see it till monday. So being the car person i am i know my car is gerally the same as the mazda 3's and ford focus's, i gave a local mazda dealership a call, they told me it was $9 and some change and if i ordered before 2pm today (still monday morning), they would have it the next day by lunch time (tuesday). Not hating, but encouraging others to shop around. VoA was trying to get me for ~$5 more and have me wait at minimum 4 days. how come a mazda dealership can get one the next day for cheaper? it's essentially the same part. wouldnt suprise me actually if both the piece from VoA and mazda both said FoMoCo on them (that's, Ford Motor Company, for those of you who dont know). Whatever, service like that is always going to make me shop around and not go to my brand name direct dealer. And the guy in parts was kinda rude, no please, no thanks for holding, no goodbye when i said im going to shop around before deciding... well maybe not rude, but sounded as if he didnt care. No "have a nice day, thanks for calling", that's just general manners. customer service goes further than people think More

Their motto should be keep replacing parts until the check engine light goes off, correcting diagnosing an issue doesn't generate revenue for them. We went in 3 times over 2 weeks for a check engine lig check engine light goes off, correcting diagnosing an issue doesn't generate revenue for them. We went in 3 times over 2 weeks for a check engine light... fuel pump sensor, air flow sensor, another sensor... instead of taking the time to diagnose the issue, they'd rather throw a random part at it to fix it. The 3rd time we went to pick up the car (good luck getting a loaner) the check engine light was still on. We brought it in because the light was on & failed emissions. They stated that the light will sometimes come on. Um, no. Needless to say one day after we picked up the car for a 3rd time we brought it in we just said F this & traded it in. I'd rather shove bamboo shoots under my fingernails than return there. Good points: they have free soda while you're waiting (an 8am oil change will get you out of there around 10:30am). Stephanie is the only one that seems to have ethics there. Luis is also a good person, and he can only control so much on the shop floor. Walt is a horrible human and has a bad attitude. The service manager only cares about the bottom line & his commissions from sales. If you want quality, go anywhere else. Anywhere. More