Volvo Cars Annapolis - Service Center

Left the dealership for the 3rd time without issue being resolved. A purge valve problem still exists. My check engine light remains lit on dash. I won’t be able to tell IF another problem arises. resolved. A purge valve problem still exists. My check engine light remains lit on dash. I won’t be able to tell IF another problem arises. More

Kevin, the service writer fred the technician were great trying to figure this out and I know it was a difficult one and everybody did a great job that was involved I appreciate everything they did. You’re trying to figure this out and I know it was a difficult one and everybody did a great job that was involved I appreciate everything they did. You’re lucky to have great people like that that work for you I’ve been in this business since 1978 and they are definitely good people. Thanks again. More

I got a same-day appointment and the technicians went the extra mile to figure out a no-cost software fix for my problem. extra mile to figure out a no-cost software fix for my problem. More

Kevin was very helpful, explained necessary work and all was completed on time, then gave additional assistance with systems was completed on time, then gave additional assistance with systems More

The service itself was excellent. Getting in touch with this dealership to make the appointment is very difficult. They don't seem to be answering their phone and I was forced to ma Getting in touch with this dealership to make the appointment is very difficult. They don't seem to be answering their phone and I was forced to make my appointment on-line. While that is generally fine, I had questions and was forced to drive to the dealership to get them answered. On the day of service, the service tech, Kevin, was very helpful when we dropped the car off. He texted me right away with his contact information, which was very appreciated since I was worried about not being able to reach them by phone when it would be time to pick up the car. More

Check in and waiting was fine. Good status. I was disappointed as the car wasn’t cleaned which I heard at check in would happen. That would’ve brought up the score. Thanks! Good status. I was disappointed as the car wasn’t cleaned which I heard at check in would happen. That would’ve brought up the score. Thanks! More

Have had to schedule and return twice to have electronics reset from prior work. Took weeks to schedule a service appt and then took hours to get car checked and “reset”. reset from prior work. Took weeks to schedule a service appt and then took hours to get car checked and “reset”. More

Excellent service by Rachel. Anytime I have an issue I can just email her knowing she'll quickly reply. Great experience every time I brought my car to her. I can't say it was Anytime I have an issue I can just email her knowing she'll quickly reply. Great experience every time I brought my car to her. I can't say it was the same before she joined the team. Hopefully they'll hire more Service Managers like her! Thank you Rachel!!!! More

The service department staff were friendly and answered all of my questions regarding the service I received on my vehicle. all of my questions regarding the service I received on my vehicle. More

Kevin was very responsive to our situation. He got us in the same day for the battery and managed to reschedule for that day our 20,000 mile service that had been scheduled for the next week. He got us in the same day for the battery and managed to reschedule for that day our 20,000 mile service that had been scheduled for the next week. He fully explained all issues that were found. More