Volvo Cars Annapolis - Service Center

Excellent customer service. Kevin, my service person was extremely helpful and explained everything that was done. I really appreciated the Uber ride provided to pick up my vehi Kevin, my service person was extremely helpful and explained everything that was done. I really appreciated the Uber ride provided to pick up my vehicle. More

Glad the issue with my vehicle was discovered and resolved. The Service Dept is always friendly and professional. resolved. The Service Dept is always friendly and professional. More

Great Customer Service was provided during my visit. There were no issues and I was able to get in and out in a timely manner. There were no issues and I was able to get in and out in a timely manner. More

Annapolis Volvo has always been a quality operation and has never disappointed me. In fact it has improved its customer service. has never disappointed me. In fact it has improved its customer service. More

I always receive excellent customer service ilfrom the Service department associates. They use a texting system to keep customer's abreast of the status of their vehicle and respond to any questions. Service department associates. They use a texting system to keep customer's abreast of the status of their vehicle and respond to any questions. More

Every time I come to service my vehicle the service team is always very welcoming and prepared for me to drop off and get me back home. Volvo Annapolis cars has always created my family like we’re part of t is always very welcoming and prepared for me to drop off and get me back home. Volvo Annapolis cars has always created my family like we’re part of theirs. More

Kevin from the service dept. was both professional and courteous. However I was disappointed that Luis (past service rep) is no longer there. was both professional and courteous. However I was disappointed that Luis (past service rep) is no longer there. More

I was told my service would take max two hours so I chose to wait. It ended up taking 6+ hours for scheduled maintained and a tire change. There was almost no communication from the shop regarding the wait o to wait. It ended up taking 6+ hours for scheduled maintained and a tire change. There was almost no communication from the shop regarding the wait or why it was taking so long, and they seemed annoyed the two or three times I asked for an update. I understand staffing shortages and things taking longer than planned, but I would expect better communication up front and during the wait. More

Like the service department. A couple things were overlooked during the regularly scheduled maintenance appointment. Tire pressure needed to be reset. Purge pipe needed to b A couple things were overlooked during the regularly scheduled maintenance appointment. Tire pressure needed to be reset. Purge pipe needed to be addressed. Had to return next day to have those things addressed. More

After decades of great service - bought 2 volvos and services 5 volvos during that time - I never expected such shoddy service and completely inept service. I am forced to consider changing my allegi services 5 volvos during that time - I never expected such shoddy service and completely inept service. I am forced to consider changing my allegiance. Did you change service personnel in front and in the shop? It seems like they are doing on-the-job training. More