Volvo Cars Annapolis - Service Center

Like the service department. A couple things were overlooked during the regularly scheduled maintenance appointment. Tire pressure needed to be reset. Purge pipe needed to b A couple things were overlooked during the regularly scheduled maintenance appointment. Tire pressure needed to be reset. Purge pipe needed to be addressed. Had to return next day to have those things addressed. More

After decades of great service - bought 2 volvos and services 5 volvos during that time - I never expected such shoddy service and completely inept service. I am forced to consider changing my allegi services 5 volvos during that time - I never expected such shoddy service and completely inept service. I am forced to consider changing my allegiance. Did you change service personnel in front and in the shop? It seems like they are doing on-the-job training. More

I was greeted nicely, and a job well done. Sad to hear that Luis is not there any longer. Sad to hear that Luis is not there any longer. More

All work done on time. Nice personnel, comfortable waiting room. Will recommend to other owners. Nice personnel, comfortable waiting room. Will recommend to other owners. More

Very convenient and efficient service experience. Had an odd software problem and needed to get it checked out quickly. They fit us in and addressed the issue in a short timeframe. Very much appre Had an odd software problem and needed to get it checked out quickly. They fit us in and addressed the issue in a short timeframe. Very much appreciated. More

I am very upset that Luis is not there anymore. I have been getting service at this dealership for close to 20 years with Luis as my service representative. It was not the same this time. The only I have been getting service at this dealership for close to 20 years with Luis as my service representative. It was not the same this time. The only reason I purchased my second Volvo from Annapolis Volvo was because of Luis in the service department. I may consider going to another service department in the future. More

Incredibly pleased with the expeditious way in which General Manager Allan got the balls rolling per se to have my car towed in 15 minutes after having waited from 10:30 am until 4:30 PM for Volvo On Ca General Manager Allan got the balls rolling per se to have my car towed in 15 minutes after having waited from 10:30 am until 4:30 PM for Volvo On Call More

Great team and great attention to care. They also have the best parts deals around! They also have the best parts deals around! More

The service was great, the staff was friendly and the waiting area was well-appointed and comfortable. My who annual service visit was basically perfect -- as always. waiting area was well-appointed and comfortable. My who annual service visit was basically perfect -- as always. More

NOT happy. I am looking forward to the expiration of my warranty with Volvo Cars Annapolis. It seems that every annual trip (from where I live, in Calvert C I am looking forward to the expiration of my warranty with Volvo Cars Annapolis. It seems that every annual trip (from where I live, in Calvert County) for preventive maintenance service is yet another opportunity to get ripped off. Most recently, "Rachel" took the liberty of ordering replacement of a part that was partially covered under a separate warranty contract, without getting prior authorization; this, despite being specifically told otherwise. I put her on the phone with the warranty folks TWICE. The resulting non-prior authorization (NPA) required me to submit the documents twice, AND Shawn Fenwick having to submit the documents twice. Four separate submissions. The whole hassle to get this squared away has taken over a month. I waited about 5 hours. And I don't think the windshield wipers were replaced, either. I think I can get better, more honest, more thorough and personal vehicle service from the independent, foreign-auto repair shop that I patronize (for my other, older Volvo) locally in Prince Frederick. At the very least, it will save me the drive. Besides, I prefer to support "the little guy".... More