Volvo Cars Annapolis - Service Center

The service was great, the staff was friendly and the waiting area was well-appointed and comfortable. My who annual service visit was basically perfect -- as always. waiting area was well-appointed and comfortable. My who annual service visit was basically perfect -- as always. More

NOT happy. I am looking forward to the expiration of my warranty with Volvo Cars Annapolis. It seems that every annual trip (from where I live, in Calvert C I am looking forward to the expiration of my warranty with Volvo Cars Annapolis. It seems that every annual trip (from where I live, in Calvert County) for preventive maintenance service is yet another opportunity to get ripped off. Most recently, "Rachel" took the liberty of ordering replacement of a part that was partially covered under a separate warranty contract, without getting prior authorization; this, despite being specifically told otherwise. I put her on the phone with the warranty folks TWICE. The resulting non-prior authorization (NPA) required me to submit the documents twice, AND Shawn Fenwick having to submit the documents twice. Four separate submissions. The whole hassle to get this squared away has taken over a month. I waited about 5 hours. And I don't think the windshield wipers were replaced, either. I think I can get better, more honest, more thorough and personal vehicle service from the independent, foreign-auto repair shop that I patronize (for my other, older Volvo) locally in Prince Frederick. At the very least, it will save me the drive. Besides, I prefer to support "the little guy".... More

The timeliness of getting an appointment and how long they had my car was longer than expected; however, providing a loaner car allowed me to keep my other commitments without much impact. they had my car was longer than expected; however, providing a loaner car allowed me to keep my other commitments without much impact. More

I appreciate the explanation of the service needed for my SUV being clear and understandable. SUV being clear and understandable. More

I was in and out in no time fast also friendly I love the Uber program able to get a ride home and back when car was done Uber program able to get a ride home and back when car was done More

Took me early and did my routine maintenance perfectly very professional and friendly! I recommend them for your Volvo service! very professional and friendly! I recommend them for your Volvo service! More

It took more than two days to diagnose and apply the need for a software update to fix a problem. There was no follow up from the service rep after leaving two voicemails. The woman (Rachael) who took over a for a software update to fix a problem. There was no follow up from the service rep after leaving two voicemails. The woman (Rachael) who took over as the rep on Saturday got it done in about an hour. She was very helpful. More

Rachel, my service advisor, is an outstanding professional. She is polite and truly cares for the customer. Thank you Rachel! professional. She is polite and truly cares for the customer. Thank you Rachel! More

Visit was fine, but it frustrates me to have to wait 5 weeks to get in when I need to. weeks to get in when I need to. More

Lack of thoroughness and attention to detail in performing manufacturer’s recommended 40,000 mile service interval. performing manufacturer’s recommended 40,000 mile service interval. More