Volvo Cars Annapolis - Service Center

The timeliness of getting an appointment and how long they had my car was longer than expected; however, providing a loaner car allowed me to keep my other commitments without much impact. they had my car was longer than expected; however, providing a loaner car allowed me to keep my other commitments without much impact. More

I appreciate the explanation of the service needed for my SUV being clear and understandable. SUV being clear and understandable. More

I was in and out in no time fast also friendly I love the Uber program able to get a ride home and back when car was done Uber program able to get a ride home and back when car was done More

Took me early and did my routine maintenance perfectly very professional and friendly! I recommend them for your Volvo service! very professional and friendly! I recommend them for your Volvo service! More

It took more than two days to diagnose and apply the need for a software update to fix a problem. There was no follow up from the service rep after leaving two voicemails. The woman (Rachael) who took over a for a software update to fix a problem. There was no follow up from the service rep after leaving two voicemails. The woman (Rachael) who took over as the rep on Saturday got it done in about an hour. She was very helpful. More

Rachel, my service advisor, is an outstanding professional. She is polite and truly cares for the customer. Thank you Rachel! professional. She is polite and truly cares for the customer. Thank you Rachel! More

Visit was fine, but it frustrates me to have to wait 5 weeks to get in when I need to. weeks to get in when I need to. More

Lack of thoroughness and attention to detail in performing manufacturer’s recommended 40,000 mile service interval. performing manufacturer’s recommended 40,000 mile service interval. More

Luis Cabrera is Exceptional. I’ve been a customer for more than 15 years and I wouldn’t go anywhere else for service…as long as Luis will be assisting me. I’ve been a customer for more than 15 years and I wouldn’t go anywhere else for service…as long as Luis will be assisting me. More

No Comment. I don't like to do these type of reviews in the first place. Being forced to type a response to complete this exercise is onerous. I don't like to do these type of reviews in the first place. Being forced to type a response to complete this exercise is onerous. More