Volvo Cars Annapolis - Service Center

Luis Cabrera is Exceptional. I’ve been a customer for more than 15 years and I wouldn’t go anywhere else for service…as long as Luis will be assisting me. I’ve been a customer for more than 15 years and I wouldn’t go anywhere else for service…as long as Luis will be assisting me. More

No Comment. I don't like to do these type of reviews in the first place. Being forced to type a response to complete this exercise is onerous. I don't like to do these type of reviews in the first place. Being forced to type a response to complete this exercise is onerous. More

Very pleased with the service I received. Louis Cabrera was very helpful with setting up my appointment and seeing to it that the required service was performed. Louis Cabrera was very helpful with setting up my appointment and seeing to it that the required service was performed. More

Luis Has been our service advisor since we purchased our first Volvo twenty years ago. He is why we stay with Annapolis Volvo! first Volvo twenty years ago. He is why we stay with Annapolis Volvo! More

The works was completed much more quickly than I expected. They were very efficient; the cost was as quoted. expected. They were very efficient; the cost was as quoted. More

Mr. Cabrera is always reponsive to my questions and needs be it in person or on the phone. The gentlemen on the service desk opposite Luis was equally friendly and service attentive. needs be it in person or on the phone. The gentlemen on the service desk opposite Luis was equally friendly and service attentive. More

I was in and out in about an hour and a half. They even washed the car so it looked good leaving the lot. They even washed the car so it looked good leaving the lot. More

The service was excellent t. ouis is the best professional at the dealership he is why we keep coming back ouis is the best professional at the dealership he is why we keep coming back More

This has been one of the worst customer service experiences. I made multiple attempts over several weeks to connect with someone in the service center. I only ever connected to a voicemail and got experiences. I made multiple attempts over several weeks to connect with someone in the service center. I only ever connected to a voicemail and got only one of my many messages returned. The day of service there was zero communication about what the issue was with my car. Hours after I was told it would be done I had to call to get an update as nothing had been communicated. At that point I was told my car would need to be kept over night…something that could have been communicated earlier. There was no concern or care relayed. I then had to scramble to make arrangements to get my child to school as I was without a proper car. One of the issues was not fixed and I am dreading going through this process again. We will never get another Volvo and I suggest steering clear of this dealership. More

Mr Carbrera was immediately responsive to my request for a new tire and an appointment to have it put on my car the day that I called. He was responsive and helpful. a new tire and an appointment to have it put on my car the day that I called. He was responsive and helpful. More