Volvo Cars Annapolis - Service Center

Mr. Cabrera is always reponsive to my questions and needs be it in person or on the phone. The gentlemen on the service desk opposite Luis was equally friendly and service attentive. needs be it in person or on the phone. The gentlemen on the service desk opposite Luis was equally friendly and service attentive. More

I was in and out in about an hour and a half. They even washed the car so it looked good leaving the lot. They even washed the car so it looked good leaving the lot. More

The service was excellent t. ouis is the best professional at the dealership he is why we keep coming back ouis is the best professional at the dealership he is why we keep coming back More

This has been one of the worst customer service experiences. I made multiple attempts over several weeks to connect with someone in the service center. I only ever connected to a voicemail and got experiences. I made multiple attempts over several weeks to connect with someone in the service center. I only ever connected to a voicemail and got only one of my many messages returned. The day of service there was zero communication about what the issue was with my car. Hours after I was told it would be done I had to call to get an update as nothing had been communicated. At that point I was told my car would need to be kept over night…something that could have been communicated earlier. There was no concern or care relayed. I then had to scramble to make arrangements to get my child to school as I was without a proper car. One of the issues was not fixed and I am dreading going through this process again. We will never get another Volvo and I suggest steering clear of this dealership. More

Mr Carbrera was immediately responsive to my request for a new tire and an appointment to have it put on my car the day that I called. He was responsive and helpful. a new tire and an appointment to have it put on my car the day that I called. He was responsive and helpful. More

I’m loving my new XC 90 and the friendly service I received at my recent 10K service. received at my recent 10K service. More

XC90 for repairs covered under Volvo or extended warranty. Besides taking over a month to get an appointment for a critical repair (part has to be ordered now - which may take a few more weeks) the warranty. Besides taking over a month to get an appointment for a critical repair (part has to be ordered now - which may take a few more weeks) the service staff was friendly and seemed knowledgeable. More

I had an appointment, I realized it would not work for me, in just a few minutes I had an appointment that was fine. me, in just a few minutes I had an appointment that was fine. More

I took my XC90 in for some Warranty repair. s All of the use were addressed and my vehicle was ready as promised in 1 week. s All of the use were addressed and my vehicle was ready as promised in 1 week. More

Everyone is so kind and helpful makes for a pleasant experience. Technician explained to me what they found and what I needed to do to repair this problem. experience. Technician explained to me what they found and what I needed to do to repair this problem. More