Volvo Cars Annapolis - Service Center

We has a series of problems with both Volvos needing several major repairs. Louis and the team was helpful and responsive as always. several major repairs. Louis and the team was helpful and responsive as always. More

Was able to get my car in and issue taken care of in a timely manner. Everyone was kind as usual. timely manner. Everyone was kind as usual. More

Good customer service Reasonably quick Very happy indeed with how I was taken care of indeed with how I was taken care of More

The service dept. did a great job. Rachel is very courteous and professional. Thank you! did a great job. Rachel is very courteous and professional. Thank you! More

Rachael was courteous, attentive and friendly. Her friendliness made a difference. Thank you. Why require a minimum word count? Her friendliness made a difference. Thank you. Why require a minimum word count? More

Luis was great to work with and kept me updated on the status of my car. The work even came in below the original quote for the work. Overall a good experience. status of my car. The work even came in below the original quote for the work. Overall a good experience. More

The service was great. The Service Consultant, Rachel, was excellent to work with. She was very informative and made sure to keep me up to date on the servicing of my vehic The Service Consultant, Rachel, was excellent to work with. She was very informative and made sure to keep me up to date on the servicing of my vehicle to replace a low fuel emissions module. She also told me about the LYFT program they started to shuttle you to where you need to go while your car waited. Since the loaner service was discontinued due to lack of inventory, offering this option definitely shows that the service/dealership can adapt to the culture to make their customers feel valued. More

Luis is the best customer service rep I’ve dealt with in 30+ years of owning cars. 30+ years of owning cars. More

No loaner cars; repair was a temporary solution, but not informed of such. If you need a part that is on backorder please be straight with it. Additionally it sounds like the air conditioning issue with th informed of such. If you need a part that is on backorder please be straight with it. Additionally it sounds like the air conditioning issue with the XC90 should be a recall item, but it is not being proactively fixed. I will most likely have to book 2 more service appointments to resolve this issue (4 visits in total). More

I wasn’t told what the cost would be. While picking up vehicle I discovered that a water leakage issue that was previously fixed was still leaking water. While picking up vehicle I discovered that a water leakage issue that was previously fixed was still leaking water. More