Volvo Cars Annapolis - Service Center

The work done was fine, but it took 2 hours and 20 minutes to complete a routine 10,000 mile service. minutes to complete a routine 10,000 mile service. More

This was send to Volvo Annapolis management- Hi I wanted to let you my service experience yesterday while getting my tire changed. Rachel’s my service representative customer service was truly refreshing. S to let you my service experience yesterday while getting my tire changed. Rachel’s my service representative customer service was truly refreshing. She was kind courteous and efficient. I know you all are so under staffed and she did not show this in her actions or responses. She went far beyond her job when a reset in my dash was needed before I drove away she simple asked me to get out of the vehicle and then drove the car herself back to service so the matter could be quickly taken care of and I would not have to wait longer. I hope the fact of her great customer service gets back to Volvo leadership. Good customer service is rare. On another note Darian Cooper in parts/service was very helpful when I was interested in buying some Volvo products. He found out detailed information on pricing so quickly and let me know. I think he had just started 3 weeks ago but already was willing to help were needed.He had great follow though on my request. Lastly two young men one in detailing, Brandon and the other Joe the Volvo technician ,who brought my car back to me were both extremely respectful and helpful when explaining about my dashboard sensor reset. I really wanted to know the workings and they both took the time to explain when I know they were super busy and had other customers. Best Kirsten Sorensen More

Luis is the best! I always appreciate his communication and help! Thanks again as always1 I always appreciate his communication and help! Thanks again as always1 More

Mr. Luis did his usual outstanding job taking care of my car in a timely manner ! car in a timely manner ! More

Another great visit to the service department. As ALWAYS, Luis was very helpful, pleasant and professional. It made the maintenance process painless. As ALWAYS, Luis was very helpful, pleasant and professional. It made the maintenance process painless. More

Luis is just great. He explained to me what kind of repairs were needed, gave me cost estimates and even though it was not scheduled, he was able to get me a loaner car He explained to me what kind of repairs were needed, gave me cost estimates and even though it was not scheduled, he was able to get me a loaner car for a couple of days. This helped me out tremedously! More

Luis is the best. ..from the ease in scheduling the maintenance appointment to delivery of the service - washed & cleaned vehicle. He's the reason I continue to have m ..from the ease in scheduling the maintenance appointment to delivery of the service - washed & cleaned vehicle. He's the reason I continue to have my volvo serviced at the dealer. More

Luis C. makes sure that we’re informed of everything with our car’s service. He delivers exceptional customer service! makes sure that we’re informed of everything with our car’s service. He delivers exceptional customer service! More

My service was prompt and easy. I would like better snacks than are currently offered. I would like better snacks than are currently offered. More

Exceptional Service Department. Struggling to survive Covid crisis but doing the best they can. Thank you Struggling to survive Covid crisis but doing the best they can. Thank you More