Volvo Cars Annapolis - Service Center

Rachel is outstanding. She’s always kind and curious, and she goes out of her way to make sure I’m taken care of She’s always kind and curious, and she goes out of her way to make sure I’m taken care of More

Luis is always very solicitious, efficient, professional and knowledgable. I can always count on him! and knowledgable. I can always count on him! More

Dealing with Volvo Cars of Annapolis is easy and efficient. The drop off is covered in case of ran, the waiting area is comfortable with coffee, snacks,and good wifi and in my experience the work i efficient. The drop off is covered in case of ran, the waiting area is comfortable with coffee, snacks,and good wifi and in my experience the work is usually done ahead of schedule. When there are unanticipated issues they call with a quotation before proceeding with the work. Sometimes they have had loaners, but not these days. More

Service was efficient and professional. The service agent informed me that a part had to be ordered. Once the part came in, I was called and an appointment was made to install the part. The service agent informed me that a part had to be ordered. Once the part came in, I was called and an appointment was made to install the part. The waiting area was clean and orderly, and the wait time estimate was accurate. More

Had appointment for 7AM they took me right in at 7AM and had me out by 8:30 AM. Knowledge, professional and curtious customer service staff. had me out by 8:30 AM. Knowledge, professional and curtious customer service staff. More

Dealer is very nice, in terms of customer service. It’s frustrating that they couldn’t diagnose the issue with my SUV after two visits. The error condition - ESC, service required - still shows up on It’s frustrating that they couldn’t diagnose the issue with my SUV after two visits. The error condition - ESC, service required - still shows up on my dashboard indicator. More

The scheduling and service was very efficient. My only complaint is in regard to a configuration change for the cargo area of my V60. I ordered a spare tire and spare tire container from the deale My only complaint is in regard to a configuration change for the cargo area of my V60. I ordered a spare tire and spare tire container from the dealer, but couldn't get the tire to fit properly. The dealer tried to make the kit fit during a routine scheduled service, but discovered that another cargo floorboard part number was required. When I got home, I found that one of the plastic clips on the cargo floor was broken, apparently when the technician tried to close it. I understand how this could happen but it would have been better if they would have let me know. Otherwise, the service was excellent. More

Brought my Volvo XC60 in for 25,000 mi service. Service was completed very expeditiously. Luis was very courteous and professional! Service was completed very expeditiously. Luis was very courteous and professional! More

They listen and address the issues that concern your with the care of your car. They are also very professional. the care of your car. They are also very professional. More

I want to compliment Luis from service dept. He was wonderful, he went beyond his job and saved the day for me. He also made sure service was completed quickly, and provided me with a pick up an He was wonderful, he went beyond his job and saved the day for me. He also made sure service was completed quickly, and provided me with a pick up and loaner car. since my car is only 3 most or so old, Luis sensed my frustration and did everything to alleviate it. He deserves Kudos from management and while at it, he deserves a raise! More