Volvo Cars Annapolis - Service Center
Annapolis, MD
1,333 Reviews of Volvo Cars Annapolis - Service Center
Started with this dealership in the early 1990’s. They have ALWAYS been courteous and professional. Answered all my questions and have NEVER treated me like a female with no knowledge of cars. I have pu have ALWAYS been courteous and professional. Answered all my questions and have NEVER treated me like a female with no knowledge of cars. I have purchased 3 cars from this dealership and all cars have been serviced by them. All of my experiences with this dealership has been great. Luis Cabrera has been my service manager for many years and he is OUTSTANDING. If Luis is unavailable, Walt Clements steps in and he always provide excellent service. I feel like these service representatives are my friends. More
My last visit at Volvo Annapolis for my annual car service was truly exceptional! Luis and his team made sure that my Volvo XC90 was well taken care of. After the service, I appreciate the smooth service was truly exceptional! Luis and his team made sure that my Volvo XC90 was well taken care of. After the service, I appreciate the smooth drive and performance of my old Volvo! More
As always, staff very pleasant and helpful. Customer waiting area comfortable. Only complaint relates to their complementary car washing, which otherwise is great, but never fails to leave the windshie waiting area comfortable. Only complaint relates to their complementary car washing, which otherwise is great, but never fails to leave the windshield more streaked and smudged than before the service. More
Despite the fact that I brought my car in to be serviced on the wrong day, Luis went above and beyond to get the maintenance check done on my car. In addition, the maintenance check was completed in a tim on the wrong day, Luis went above and beyond to get the maintenance check done on my car. In addition, the maintenance check was completed in a timely manner. I was extremely grateful that I did not have to return another day.. My overall experience with the Volvo Service Department was very satisfactory. More
Overall the team seems uninterested in solving issues that to beyond a warning light or basic service. I have brought an issue up on multiple occasions only to have my car test driven, and then told that that to beyond a warning light or basic service. I have brought an issue up on multiple occasions only to have my car test driven, and then told that the issue doesn’t exist or that it couldn’t be replicated. When I ask for further steps to diagnose it, nothing is suggested. It’s very frustrating to be indirectly told I’m crazy and that the problem doesn’t exist More