Volvo Cars Annapolis - Service Center

My warranty work -- replacing a battery with a bad cell -- was handled quickly and professionally. I especially appreciate that the service department is open on Saturday which, in this case, allowed me t -- was handled quickly and professionally. I especially appreciate that the service department is open on Saturday which, in this case, allowed me to pick up my car on my schedule. More

I have been a customer at Annapolis Volvo for more than 25 years and service has always been more than satisfactory. For the past several years, Luis Cabrera has managed my service needs and he has been e 25 years and service has always been more than satisfactory. For the past several years, Luis Cabrera has managed my service needs and he has been excellent in every way. His professionalism, his courtesy, his thoughtfulness, his knowledge of what my car needs have all been far beyond standard service. My recent service was exceptional. I do appreciate great service and that's what keeps me coming back. Jessie Muse Mitchellville, MD More

Walt is always top notch! Timely, great communication regarding the progress of my service, and efficient at drop off/pick up! Worth the trip to Annapolis Volvo!! regarding the progress of my service, and efficient at drop off/pick up! Worth the trip to Annapolis Volvo!! More

Everyone was very helpful, and the complimentary food and beverages provided were very nice. It took a little bit longer than I expected, other then that a very positive experience. beverages provided were very nice. It took a little bit longer than I expected, other then that a very positive experience. More

We’ve been a customer at Annapolis Volvo for 21 years. The very best service department ever. Friendly sales department as well. All in all, a great dealership The very best service department ever. Friendly sales department as well. All in all, a great dealership More

Car smelled of an oily mechanic, was not washed or vacuumed. I am still waiting to receive reimbursement information from my service representative for a oil consumption test related to a known piston vacuumed. I am still waiting to receive reimbursement information from my service representative for a oil consumption test related to a known piston issue. More

Walt was absolutely great. But it took 5 days to replace my battery....left the lights on overnight. Lost the weekend in those days as well. Another time, I had just bought my Volvo and wasn't happy wit my battery....left the lights on overnight. Lost the weekend in those days as well. Another time, I had just bought my Volvo and wasn't happy with the color (women!) I talked to the manager about switching to a different color and he said to come in. When I got there, he was busy, so I got another person. Manager did not even acknowledge me and the color switch came out to cost more than 6k! He could have given me a ballpark price for the project and saved me a lot of time. I wound up being in the dealership for 3 hours that night to get that question answered. I generally do not look forward to going to this dealership when I have to go there. More

Service Advisor excellent Thanks, Luis Very courteous Service Advisor excellent Thanks, Luis Very courteous timely efficient. Customer Satisfaction like none other. Service Advisor coordinated efforts i Service Advisor excellent Thanks, Luis Very courteous timely efficient. Customer Satisfaction like none other. Service Advisor coordinated efforts in ensuring service was completed promptly and followed up with any safety recalls. Greatly appreciated More

Good staff. Polite. Good work. Way too expensive for parts. Not the dealerships fault. Will probably not get another Volvo because of expense of parts. parts. Not the dealerships fault. Will probably not get another Volvo because of expense of parts. More

The whole staff always making you feel welcomed and informed about your car. The waiting area is comfortable and very clean. Someone is always around to help you. informed about your car. The waiting area is comfortable and very clean. Someone is always around to help you. More