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Volvo Cars Annapolis - Service Center

Annapolis, MD

4.7
1,333 Reviews
Call Service Center (410) 349-8800

1,333 Reviews of Volvo Cars Annapolis - Service Center

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September 19, 2024

My service appointment went very well, limited time spent and I was kept up to date with how things were progressing. More

by CCURTIS0111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department, do not remember the name
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September 17, 2024

Kevin and his colleagues are always polite, professional, and accommodating. When I have needed help or advice, they were quick to provide and patient with me when I have questions about a feature or functio More

by JSUN75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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September 16, 2024

i get all of my service work and repairs done there and they do an excellent job in taking care of me. Shawn the service manager is extremely knowledgeable and customer friendly, along with Kevin who alw More

by RBM76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn and Kevin
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September 11, 2024

High quality service department. From appointments, communicating costs and progress, to follow-up discussions service is well done. More

by ssgo4552
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Lenart
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August 25, 2024

I would have given you 5 stars if you had vacuumed the driver and passenger sides. Our previous Volvo dealer washed and vacuumed the car at every service appointment. More

by mwaffrunti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Bailey
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August 24, 2024

Customer service was below expectation. I contacted the used car manager and he cut me off while I was providing details regarding my issue. At times he was also over talking me. More

by soniajohnson618
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Hannon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Volvo Cars Annapolis responded

Mam, I have left you two voicemails to try and assist you. I am sorry that an outside detail company was unable to get your interior clean to your satisfaction. If you would still like my assistance, I am here for you!

Aug 27, 2024 -

soniajohnson618 responded

Sir - please note your Volvo Service Staff Member referred me to an external detail shop to fix the discoloration in the leather as a result of her trying to address the issue with a leather cleaning wipe. After she attempted to clean the area, it was much worse than when I brought it in. I am guessing you may have missed that when you cut me off several times. Per you, I should have been referred to the internal used car department but instead I was inconvenienced. I will get back to you when time permits. Thank you!

Aug 27, 2024 -

Volvo Cars Annapolis responded

When your time permits, I'll be here to assist! I am off on Thursdays & we are closed on Sundays...We will get it right!

August 20, 2024

We always get an excellent service from Volvo. Mr. Kevin always make sure that we’re taking care of! More

by VIRGO18USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Kevin of Service Department
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August 19, 2024

They sell a complicated product and the staff is not yet fully up to speed. More

by donbarryj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Crossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 08, 2024

Great reliable service always pleasant to deal with Volvo Annapolis staff they are knowledgeable and friendly. More

by amywojenski
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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August 07, 2024

I own two Volvos. Each time I have used the service department, the car was taken at the scheduled time and the service was completed within the estimated time. More

by oleneffg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Lennart
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