Volvo Cars Arrowhead

Wars experience I ever had Volvo of phoenix Stay away from parts and service department . I never never see that many inexperienced people that they call them selfs " technicians or parts speci Stay away from parts and service department . I never never see that many inexperienced people that they call them selfs " technicians or parts specialist " . If you disconnect there computers they can't find there way of that chair they all seat on it. I try to get brake pads for my Volvo XC90 on 06/07/16 I return with them the next day because they give me the wrong parts. So after that 4 parts "specialist "they could not find a simple brake pad. Because the computers told them that's the part that my car needs. So now my question is what in the world you guys doing at Volvo working as a parts specialist or technicians when you don't know anything about a simple brake pad. I even took them drawing to Mach it . And they keep telling me the wright size it the one the computer shows. Again the computers makes those people "specialist and technicians ". WOW unbelievable.. So naw they try to tell me That the rotors on the car they are wrong. The car it been in the family for many years never change the rotors.(always found the right pads but never at Volvo )But was easy to just say the problem it on the car not on them ..."" Let's change the car because the tire don't fit on it"" that's how they think it right way to do. After all I decided to return and get my money back because there was nobody that could help me at all. Now for the parts that I paid 154.97$ in cash they told me that they are going to send me a check in about 15 days I should recive it. I ask them wy . They said that over 50$ parts they can't return in cash. It doesn't say that on the invoice at all. SHAME ON YOU VOLVO of Phoenix parts,service and cashiers. More

5/10/2016 Two weeks ago I went to Volvo of Phoenix to buy c 5/10/2016 Two weeks ago I went to Volvo of Phoenix to buy car. It was a quite Sunday which was nice, after helping other people Mr. Will Taylor asked 5/10/2016 Two weeks ago I went to Volvo of Phoenix to buy car. It was a quite Sunday which was nice, after helping other people Mr. Will Taylor asked me what I wanted and showed me a 2014 Toyota Camry. When I told him I brought my own financing he told me the price will go up to $1000.00 more than the advertised price. After they have my information back and forth and a lot of maneuvering and three hours later, I was told by Mr. EJ Schneider which I found out later from their website a sales manager , told me I have to finance it for 72 months and more percentage than I get from my bank. When I tried to explain to him that I have a certificate from the bank, he was very irritated and I have to leave politely. I could have paid the additional money if the terms were according to my bank. Business is a two way street they can sale their car whatever price they want, but It should be with courtesy and respect. For me I took my business somewhere else. FT More

Service & Repair Took car to dealership for recommended service & replacement of timing belt; was quoted $645 only to be told it would be about $400 more because H2O p Took car to dealership for recommended service & replacement of timing belt; was quoted $645 only to be told it would be about $400 more because H2O pump also needed to be replaced....well, guess what, the H2O pump is included with timing belt kit from Volvo...why are you askinig me to pay more for something that should be included in original estimate. After coming to an agreement with dealership on repairs & costs....we now, 5 days later, are having trouble with the car not starting/cranking over properly....Volvo Phx says it's just a coincidence that we are having these problems now and has nothing to do with work they performed. BS to that and to Volvo Phx for not owning up to being the cause of the new non-starting issues. More

Servive on my Volvo Tyler said two hours for the service - two hours it was. Everything looked great. Will be looking forward to returning my Volvo for next service. Tyler said two hours for the service - two hours it was. Everything looked great. Will be looking forward to returning my Volvo for next service. More