Volvo Cars Bridgewater

I went in for an oil change late July. I was told 4 items needed. Drive belt w/tensioner & idker crack, fuel injection serv.,coolant flush,and spark plug replacement.The car was working fi I was told 4 items needed. Drive belt w/tensioner & idker crack, fuel injection serv.,coolant flush,and spark plug replacement.The car was working fine. As a widow I wanted to get the most serious job done. After talking to a few mechanics. I went in to get the idker belt crack done.By the end of July,I was booked. An all day job. In 8:30 out 4pm. The cost 1242.33 pd July31. On Aug.10th, message flashed low battery ,urgent attention need on electrical system.I called AAA to bring a new battery afraid breakdown or lose power on the road.The mechanic said my battery was good. He said if I had work and belts changed, a new alternator is usually changed along with this job.The excellent service mechanic who charged $836.labor. As a 60+ widow, I placed my trust in the place I visited over a decade.In 10 days and less than 15 miles. Mon,I was told to come in Tues. since this occurred over the weekend.After waiting almost an hour, I was told my alternator was going. The job completed did not cause the problem. I do not agree. The serviceman came to me will a bill for almost $2500.for a new alternator and battery. He told me that it would fail on the highway!! I took my chances, I left the showroom and waited about 5mins. for them to take it off the lift and bring it to me. Fool me once, but not twice. More

Failed to deliver title and tag within 30 days. My business can not operate because the f the failure on their side . Filed complaint with NJ consumer affairs board . Lawsuit to follow My business can not operate because the f the failure on their side . Filed complaint with NJ consumer affairs board . Lawsuit to follow More

We picked up our new XC40 last week, and everything went super smooth! A big shout out and thanks to both John Maxton and Josh in sales, we highly recommend you! super smooth! A big shout out and thanks to both John Maxton and Josh in sales, we highly recommend you! More

My visit to the car dealership was a memorable one, and not for any positive reasons. As soon as I entered, the individual (presumably the manager at the main desk) barely acknowledged me, made zero eye co not for any positive reasons. As soon as I entered, the individual (presumably the manager at the main desk) barely acknowledged me, made zero eye contact, and quite frankly looked annoyed as he muttered words. It was an incredibly odd and unwelcoming way to greet a customer. After finally connecting with the sales rep, I found that he didn't take my interest in a Volvo seriously. He didn't even bother to take my phone number and mostly just sat back with a blank stare. While I understand that Volvos are known for their safety features and can sometimes sell themselves, a bit more engagement from the salesperson would have been appreciated. I would strongly advise against dealing with this dealership based on my experience. They need a lesson in customer service 101. More

We were looking for a safe and reliable car. After reviewing several different cars, we were convinced to buy Volvo- XC40 for its safety and reliability features. Within a month’s time of buyi After reviewing several different cars, we were convinced to buy Volvo- XC40 for its safety and reliability features. Within a month’s time of buying this car, the car stopped and showed a “Stop safely, 12V battery critical charging fault” message. We took the car to the dealership and were advised to drive the car more to keep the battery charged. In less than 10 days a similar message appeared again. The service department blamed us for not driving the car enough. They also went as far as to say that overuse of the remote key fob (which we did not do) would drain the battery. We were also told that we need to drive the car for 20 miles on the highway, not inner roads, every day to keep the battery charged. The problem continued again and again. We asked them to change the battery but they would say the problem is solved. In less than 3 months this problem continued several times after which they finally decided to change the battery. Having such problems in a brand-new car, out of frustration, we approached Customer care of NJ Volvo to settle the matter. Since it is more than six months of waiting to talk to the Authority and learn their response on this matter we are forced to share our experience on social media. Hardika and Lalit Mehta More

I dealt with John from start to finish and the experience was superb. He was knowledgeable, to the point, and gave straight answers quickly, with no nonsense. Even when there was a last-minute hiccup wit was superb. He was knowledgeable, to the point, and gave straight answers quickly, with no nonsense. Even when there was a last-minute hiccup with the vehicle upon pickup, John was fair and creative. Truly a pleasure! I'd gladly deal with John and the team again. Steven More

The salespeople and workers at this dealership were very helpful. They were not pushy and answered questions honestly helpful. They were not pushy and answered questions honestly More

Great experience! I would recommend them over any other volvo dealership. I will be a returning customer. I would recommend them over any other volvo dealership. I will be a returning customer. More

I came in for a software upgrade and so many other things were addressed as well. Wiper blades changed. Oil and other fluids topped up. Wheel rotation performed. Car wash done. And a road test to crown it al were addressed as well. Wiper blades changed. Oil and other fluids topped up. Wheel rotation performed. Car wash done. And a road test to crown it all. All while while I continued to work in the guest lounge. Awesome!!! More

Always pleasant and efficient. Easy to schedule service. Oil change and an issue with the key fob. Issue resolved. Easy to schedule service. Oil change and an issue with the key fob. Issue resolved. More