On a very recent Thursday I saw advertisement online & called to inquire. I spoke with a gentleman & We proceeded to go work out a trade-in value, & of course, numbers to purchase. During this conversation he then asked me to email him pictures & Vin number of my Volvo for trade-in value. That next day, Friday, he text me again & asked for the pictures & vin. number of my Volvo, of which on that 2nd day, Friday, I did just that. I emailed him pictures of the Exterior, Interior & Vin Number of my Volvo per his request. Mind you, there were NO PICTURES of their Volvo online. So, I asked him to send me pictures of their Volvo's Exterior. Again, that same 2nd day, Friday, he sent me Just the Interior pictures & No Exterior pictures whatsoever. At that juncture I said, You & I, We Both have Agreed on this deal. Please believe me, he text back & without a doubt, he did agree... On that same 2nd day, Friday, of our communication I text him again & said, I just need to see the Pictures of their Volvo's Exterior. His last communication was Friday late afternoon which was, FYI the Volvo is in the Reconditioning Department & 'll have the pictures for you latest by Saturday afternoon. Saturday afternoon came & gone. Saturday evening I sent him a text asking are the Exterior pictures so we can finalize our agreed deal... (Sunday Closed) Not a peep until Monday he text & said, " Someone came in Saturday and fell in love with it & purchased it... Now granted he can sell or do whatever he wants to do but, for me the deal was done just based on him sending pictures of their Volvo before I "signed" on the dotted line. We absolutely made a verbal/text commitment the stipulation was I needed to see ANY Exterior Pictures of their Volvo... I do understand they are in business to sell cars. However, that being said, I have never treated one of my patients the way he treated this particular situation. I cannot say for sure but possibly it was poor communication on both of our parts, Poor Judgement or plain Greed. There are, 2 sides to a coin, so he could better explain his position if he so chooses.
I have explained our prior conversations, both written & verbal to the best of my recollection.