Volvo Cars Cape Cod

Superior customer service by Michael Mullen I found the staff to be helpful, courteous and responsive to any questions I had. Although the vehicle prices are considered fair, they tend to trend I found the staff to be helpful, courteous and responsive to any questions I had. Although the vehicle prices are considered fair, they tend to trend somewhat higher than KBB or CarGuru recommended pricing, therefore I could not give The dealership a complete 5 Star review (4.5 stars if that were an option). The slightly elevated prices however are countered by superior service and a knowledgeable staff. I had numerous questions and my sales representative Michael Mullen consistently responded in a timely manner. Once I made the decision to purchase a vehicle, Mike walked me through the process, provided real-time progress updates and provided a concise and informative demonstration of all my vehicles controls and options, so I drove off the lot with an increase level of vehicle familiarity and comfort. I highly recommend Mike as a sales representative for a VIP level service and sales interaction. More

Best experience ever We walked into this dealership looking to test drive a used XC60. We were immediately greeted by a courteous receptionist and she introduced us to Eth We walked into this dealership looking to test drive a used XC60. We were immediately greeted by a courteous receptionist and she introduced us to Ethan Harrington. We explained to him what we were looking for and he immediately told us that there were several used XC60s on the lot and asked us if we would like to drive one. We said we would. He brought us out to a white one with two tone leather seats. Both my wife and I told him we didn't care for the seats and he immediately said it was no problem. He next showed us a 2017 gray XC60 with black leather seats. We drove it, unaccompanied, and decide we liked it. We returned to the showroom and advised him that we liked the car. We told him that we were trading in a 2016 Honda CRV. The trade in value he gave us was extremely generous and reduced the purchase price of the XC60 to within our budget. We agreed to buy the car. This dealer ship contacted our insurance company and had the XC60 added to the policy and the Honda deleted They contacted the RMV and had the registration prepared and delivered to us. They also had the car inspected. We didn't have to do any of the running around. When we picked up the car, Ethan spent close to an hour with explaining in detail all of the instrumentation and safety features of the car. Ethan was competent, professional and knowledgeable. He made our experience with this dealership the best we have ever had. No hastles. No back and forth to the Sales Manager. I would recommend this dealership and especially Ethan Harrington very highly. More

Exceptional Customer Service While we didn't end up getting a car from Micheal due to the prohibitive shipping costs to California, he was the consummate professional during all o While we didn't end up getting a car from Micheal due to the prohibitive shipping costs to California, he was the consummate professional during all of our visits to Hyannis Volvo. We learned a ton about Volvo and the car we want which prepared up well for our (hopeful) future purchase. Michael was aware of this the whole time and still took tremendous care of us. Thank you!! More

Exceptional Service Michael Mullen went above and beyond from first interaction. We communicated thru email and phone calls before initial meeting at the dealership. Mich Michael Mullen went above and beyond from first interaction. We communicated thru email and phone calls before initial meeting at the dealership. Michael let me know exactly what I needed in order to leave with the car before my appointment. Upon arrival he greeted my mother and I and had the car waiting for us with air conditioner on due to the extreme heat. There was a financial mixup on my end, which took almost 3 hours to resolve, Michael consistently assured us that there were no worries to be had. Michael drove me to get financial papers notirized and even suggested a great itailian restaurant to have lunch while we waited. I had noticed one of the wipers were worn and immediately Michael had them ordered and on my car before driving off. My mother and I were overwhelmed with the courteousness, patience, friendliness and professionalism of everyone at Volvo Cars of Cape Cod. Would definitely recommend this place to anyone looking to buy a new or used vehicle. Thanks again Mike, Mark and everyone at Volvo!!! More

Great service Mike was excellent from start to finish. He answered all of my questions with succinct and truthful replies and added information that I would need to Mike was excellent from start to finish. He answered all of my questions with succinct and truthful replies and added information that I would need to make an informed decision. He made what can be a painful process into a complete pleasure. More

A++; Great customer experience; highly recommend!! A++. We had a great customer experience at Volvo Cars Cape Cod. Loved working with Mike Mullen, a true professional who cares about his clients and A++. We had a great customer experience at Volvo Cars Cape Cod. Loved working with Mike Mullen, a true professional who cares about his clients and customer service. All personnel (from showroom front desk to sales to finance to General Manager Harold Reilly) --- were extremely professional, polite, and friendly to us, from the moment we walked into the showroom. New customers to the dealership, we traded in our old vehicle and bought a “new” used one (neither of which was a Volvo). The used car we bought was priced competitively, and we received a good deal on our trade-in. It is a “haggle free” dealership, which we found refreshing, less stressful, and of value. Exceptional customer service. All personnel went above and beyond to address our concerns and meet our preferred timetable concerning the sale. Plus, customer waiting area is super clean, comfy, and accommodating. We look forward to working with Mike Mullen and the team at Volvo Cars Cape Cod in the future. Highly recommend. More

Back to Volvo Purchasing my new Volvo XC 60 with the capable assistance of Mike Mullen was a dream. He reached out when I made an inquiry but did not overwhelm me a Purchasing my new Volvo XC 60 with the capable assistance of Mike Mullen was a dream. He reached out when I made an inquiry but did not overwhelm me and he honored my timelines. When I had selected the car and packages I wanted he immediately found me a car and ultimately picked it up the day I needed it. He smoothly facilitated my trade-in, payment, registration and inspection. He managed all this in time for me to bring it to Nantucket for my 2 week vacation the next day. I cannot imagine a better experience. More

Car Buying Experience I needed a quick replacement for an older Volvo that was no longer safe to drive. All of the staff collaborated to put me into a 2017 V60 that met m I needed a quick replacement for an older Volvo that was no longer safe to drive. All of the staff collaborated to put me into a 2017 V60 that met my needs as far as safety and comfort. Ethan, the salesman, was particularly helpful, More