Volvo Cars Cape Cod

Service Dept. Disappoints & Insults I regret the day I brought my V50 to the Service Dept. for malfunctioning a/c. I paid the diagnostic fee and made an appt. to replace the part they I regret the day I brought my V50 to the Service Dept. for malfunctioning a/c. I paid the diagnostic fee and made an appt. to replace the part they identified as the problem. Returned August 1 and was told the job would take 2 to 2 1/2 hours. Later that afternoon at pick up I was informed of a recalibration problem that would require further testing. On August 3 I was told I needed a new climate box at significant expense but agreed and asked to have the job expedited. Day after day we were told car still not ready yet not once did a manager ever call or reach out to us. It was not finished until the afternoon of August 11th - a full eleven days later!!! When I expressed my disappointment to Richard, the Service Dept. Mgr. he was rude and I quote "did not want to have this conversation." A request to meet with Harold Rielly, the General Manager, was equally unsatisfactory. On the website he states "Customer Satisfaction is our #1 goal" yet they failed miserably with this customer. There was no attempt to appease me by even offering a free oil change let alone a negotiation of a very costly labor charge. He simply stated "it is July and August on Cape Cod."I guess because they are the only Volvo dealership on Cape Cod they feel such arrogant attitudes will be tolerated. Buyer beware!! More

volvo S60 purchase Purchased a Volvo s60 from Volvo of Cape Cod from Mark Cadin. Best car salesman in this life time. An absolute pleasure to deal with,. Would highly Purchased a Volvo s60 from Volvo of Cape Cod from Mark Cadin. Best car salesman in this life time. An absolute pleasure to deal with,. Would highly recommend this gentleman to anyone who is looking for Best salesman, best price , best service. Refreshing. More