Volvo Cars Danbury

Across the Board-Excellence My first experience w/Volvo of Danbury (VOD) was leasing a XC90. In 2012, my husband, since deceased & I purchased a XC70 keeping in mind the need to My first experience w/Volvo of Danbury (VOD) was leasing a XC90. In 2012, my husband, since deceased & I purchased a XC70 keeping in mind the need to accommodate his elderly parents. My relationship w/VOD has been nothing but positive. The service has been amazing. I appreciated that my first 40-K scheduled services were free. I was able to purchase an extended service warranty for my vehicle which I feel was the most conducive & practical option available to me given the amount of miles I drive per year. I recently took my car in to have VOD change the batteries in the remote control key & they performed, at no additional charge, a full diagnostic check. That particular diagnostic revealed work that needed to be done. Since I went in for one thing, the battery change, & the car needing attention in other areas, I was provided w/a loaner to afford the service dept. ample opportunity to thoroughly complete the repairs. They took my time into consideration and did not want to inconvenience me by having me wait around for an undetermined amount of time. The turn around time for these services was same day. 2-3 days later, my trunk would not open. I called VOD, took it in, they were able to look @ it but unfortunately, were unable to find the cause until the next day. Again, I was provided w/a loaner. VOD determined that the trunk needed a part that had to be ordered but it would not be in until the next day. The next day came & the service adviser, Jonathan Cooper called me to let me know that the wrong part had been sent. He felt terribly! The right part came in the very next day & the trunk issue was repaired. Fast forward two to three days later; the trunk again would not open. I called VOD, took the car in after work and was given a loaner before I had a minute to sit in the waiting room. The work required this time was not related to the work, if memory serves, that was performed just a day or two before. Jonathan conferred w/the service manager, Melanie Sullivan. The new issue was repaired at no additional charge to me! Safety is the utmost importance to me so I take comfort in the fact that Volvo has such a high rating in safety. Performance on the road is critical in assuring the safety component as well. I have to say, although I love my wagon, I thoroughly enjoyed the loaners. The vehicles were clean, had ample fuel, had very low mileage & were all new 2017’s. I enjoyed using the technological advances that have been built in to these newer models. I look forward to owning my wagon for many more years to come. VOD will no doubt make this a possibility! I will definitely return to this dealership, if/when I am ready to trade my car in OR when it comes time for my son to get a new car. More

Best salesman ever! I walked into Volvo with the idea that I probably wouldn't get another. I left with a completely other view. My salesman, Tucker, was incredible. He w I walked into Volvo with the idea that I probably wouldn't get another. I left with a completely other view. My salesman, Tucker, was incredible. He wasn't just a salesperson. You could tell that he loved talking about the Volvo. He was so knowledgeable and amazing to work with. He wanted to be happy. I walked out with a new Volvo! More

Service on 3 Volvos Service over the years at Danbury Volvo has always been superb! Friendly, knowledgable, thorough. Couldn't be happier, and will return for service w Service over the years at Danbury Volvo has always been superb! Friendly, knowledgable, thorough. Couldn't be happier, and will return for service whenever needed.. Dr. Brown More

Sales rep who listen Looking for a specific car with specific feature, my rep was deligent to find me the car that I wanted with no rushing attitude. Some reps in the oth Looking for a specific car with specific feature, my rep was deligent to find me the car that I wanted with no rushing attitude. Some reps in the other dealership do not take female buyers seriously unless they are with their husbands. I know for a fact this is true since I have been purchasing cars for the last 25 years on my own. More

I purchased a pre-owned car I came from the Washington DC area to purchase a pre-owned car. I had not had a chance to see the car in person and the sales rep, Dariusz, inspected I came from the Washington DC area to purchase a pre-owned car. I had not had a chance to see the car in person and the sales rep, Dariusz, inspected it for me and told me everything I needed to know. I was very comfortable with the information and flew to Connecticut to complete the transaction. It was a very professional experience and would highly recommend these folks to anyone. Obviously, customer service is a high priority with them. The car turned out to be a great buy. Thanks again. More

Great car leasing experience! Just leased a Volvo from Mabel Peralta at Volvo of Danbury. It was an absolutely wonderful experience. She gave us a great price, and she is so knowle Just leased a Volvo from Mabel Peralta at Volvo of Danbury. It was an absolutely wonderful experience. She gave us a great price, and she is so knowledgeable and personable and went over the top to accommodate our schedule. She spent a lot of time with me going over the features of the car on delivery. I would have to give her the absolute highest customer service rating. It is very rare to find a car salesperson like her. I give her my highest recommendation! More

general service Alignment and general service was grand. Everyone was very nice and helpful All fine until I got in my car to leave and the searing wheel was covered Alignment and general service was grand. Everyone was very nice and helpful All fine until I got in my car to leave and the searing wheel was covered with a black dirt? grease. .Disappointed with this! More

Fantastic service and hassle free I got my 10.000 mile Volvo XC90 service today Service was phenomenal! I called to schedule my app and got a loaner, the staff Was friendly and will I got my 10.000 mile Volvo XC90 service today Service was phenomenal! I called to schedule my app and got a loaner, the staff Was friendly and willing to help!!! I had a conflict with the timing to pick up my car after service due to school pick up. Anthony, the service director told me " you worry about your kids pick up and we will worry about your car". They were super flexible! And I was able to return the loaner at my convenience. More

Great Car Buying Experience We enjoyed getting to know Mabel over time. We met her when we started looking for a certified pre-owned Volvo back in October and shared with herl w We enjoyed getting to know Mabel over time. We met her when we started looking for a certified pre-owned Volvo back in October and shared with herl what we were looking for. She is incredibly knowledgable about Volvos and clearly loves these cars. Although none of the models we were interested in (Low mileage S60s) appeared, she noticed me eyeing a new Mussel Blue S60. She explained that we would be unlikely to find one pre-owned as the color had just come out this year. As we waited to see whether any pre-owned models came in, she introduced the idea that we could consider a new one. Ultimately, that's what we decided on, as I really liked the car. On one occasion when Mabel was with another customer, Gabe explained the difference between the Inscription and Dynamic S60s and why only the Inscription model came in that color. They were very customer friendly and we never felt pressured. When we discussed other cars we were considering, they were not at all disparaging of other cars. They simply talked up the advantages of the Volvo. The pick-up (paperwork) day could have been a little more organized, but everyone was very pleasant and patiently explained certain dealer recommendations. Mabel took time to thoroughly explain the new features of the car and its operations. More

Great Fast Service Decided to wait for my 30k service and Volvo of Danbury completed it in less than an hour. Great People, Great Service. Usually I drop my car off be Decided to wait for my 30k service and Volvo of Danbury completed it in less than an hour. Great People, Great Service. Usually I drop my car off because I anticipate a long service process - but I'll be waiting in the future, just much easier. More