HORRIBLE!!!!! Everything about this dealership was horrible.If it's not a Volvo DO NOT buy it because they use cheap parts and it costs you thousands extra to replace on your own.they will just tell you it's your problem. Also DO NOT pay cash because Jerry the financial manager will try to push you to take a loan and look you right in the face and tell you that your cash means nothing to him!!! Drive the extra distance to another dealership that respects there customers and values there used cars.
I was interested in a used vechile on their lot. asked to put a deposit down twice. was told it wasn't needed. called n said I was on my way from albany ny 2 and half hours away. to drive up to them selling the car to another couple. I asked for rich as I was told to. he said who buys the car the fastest. this man should not be a manager of sales talking to a potential customet like this. very unprofessional do not waist your time buying from them.
Had the opportunity to work with Jack Coughlin @ Volvo of Danbury. I shopped around rather extensively and Jack gave the best walkaround of the XC90 and and overall introduction to the Volvo brand I found. Jack was thorough, thoughtful, and polite. My whole experience at Volvo of Danbury was enjoyable.
Any place that can keep my two young kids happily occupied for two hours is doing something right!
Recently brought in my XC70 for "charging failure- urgent" message thinking a bad alternator, when in fact it was a malfunctioning anti tamper switch! Jonathan, having expert knowledge and experience, knew this immediately.
What easily could have been a $1,000 plus repair resulted in a courtesy, no cost visit. Handled honestly and with great car by Jonathan and Melanie, yet again another reason why I'm a long time customer of Volvo Danbury!
We have owned our Volvo V70 for 14 years and have had it serviced at Volvo of Danbury all this time. It's always a great experience. Everyone is always polite, friendly and very professional. The car is repaired in a timely manner and they even wash the exterior leaving it looking brand new.
Recently, the car needed an expensive repair and Volvo worked with us to reduce the cost to make it more affordable. We are impressed with their commitment to always giving their customers an excellent service experience.
John in service is great to work with. Great advice and again, left feeling like I didn't over pay... My 2000 S80 will go forever. I credit this mainly to the attention and record keeping in the Service Dept!
Great experience. Tucker Benyus, our leasing consultant, was extremely knowledgeable of how Volvo operates. Tucker explained in detail the software complexities of the car we leased while being personable and easy going. He made my wife and myself feel comfortable. Tucker represents the Volvo brand well. He is a totally professional man.
Went there for a 50,000-mile checkup, (and was given a loaner) and they discovered a cracked boot on an axle of my C30. Part was not in, so they scheduled me for another visit (and another loaner) and did the work all free of charge. Very friendly and helpful, and the renovated service dept. is really nice!