Volvo Cars Danbury - Service Center

Repair/Service I am a first time Volvo owner and would like to commend Mabel Peralta,Melanie Sullivan, and Jon Cooper. Because of the quick response by Mabel and th I am a first time Volvo owner and would like to commend Mabel Peralta,Melanie Sullivan, and Jon Cooper. Because of the quick response by Mabel and the efficiency of Melanie and customer service provided by Jon, Volvo of Danbury has a very satisfied customer. Volvo should be very proud to have such great employees. Arnie I Happy Volvo owner! More

Reliable, fair, relaxed environment, communicates clearly. This place is reliable and fair. They communicate clearly. They take exactly the amount of time they say they will and the waiting area is relaxed an This place is reliable and fair. They communicate clearly. They take exactly the amount of time they say they will and the waiting area is relaxed and comfortable. More

Service Melanie and John are amazing !! Pleasure to have my car serviced Hrre. .. can't do enough for you ! Loaner car ready on arrival .. car ready on tim Melanie and John are amazing !! Pleasure to have my car serviced Hrre. .. can't do enough for you ! Loaner car ready on arrival .. car ready on time. More

50,000 mile service As usual, Melanie took care of me in her always cheerful and professional manner. I am always satisfied with the timely and thorough way my needs are As usual, Melanie took care of me in her always cheerful and professional manner. I am always satisfied with the timely and thorough way my needs are met. And the coffee machine makes a great cup of coffee. More

The BEST ;-) Melanie and John are AWESOME. Their care, professionalism and compassion are amazing... best by far... BAR NONE! Both Melanie and John go out of thei Melanie and John are AWESOME. Their care, professionalism and compassion are amazing... best by far... BAR NONE! Both Melanie and John go out of their way to accommodate in EVERY way. The whole service team is wonderful too. More

Across the Board-Excellence My first experience w/Volvo of Danbury (VOD) was leasing a XC90. In 2012, my husband, since deceased & I purchased a XC70 keeping in mind the need to My first experience w/Volvo of Danbury (VOD) was leasing a XC90. In 2012, my husband, since deceased & I purchased a XC70 keeping in mind the need to accommodate his elderly parents. My relationship w/VOD has been nothing but positive. The service has been amazing. I appreciated that my first 40-K scheduled services were free. I was able to purchase an extended service warranty for my vehicle which I feel was the most conducive & practical option available to me given the amount of miles I drive per year. I recently took my car in to have VOD change the batteries in the remote control key & they performed, at no additional charge, a full diagnostic check. That particular diagnostic revealed work that needed to be done. Since I went in for one thing, the battery change, & the car needing attention in other areas, I was provided w/a loaner to afford the service dept. ample opportunity to thoroughly complete the repairs. They took my time into consideration and did not want to inconvenience me by having me wait around for an undetermined amount of time. The turn around time for these services was same day. 2-3 days later, my trunk would not open. I called VOD, took it in, they were able to look @ it but unfortunately, were unable to find the cause until the next day. Again, I was provided w/a loaner. VOD determined that the trunk needed a part that had to be ordered but it would not be in until the next day. The next day came & the service adviser, Jonathan Cooper called me to let me know that the wrong part had been sent. He felt terribly! The right part came in the very next day & the trunk issue was repaired. Fast forward two to three days later; the trunk again would not open. I called VOD, took the car in after work and was given a loaner before I had a minute to sit in the waiting room. The work required this time was not related to the work, if memory serves, that was performed just a day or two before. Jonathan conferred w/the service manager, Melanie Sullivan. The new issue was repaired at no additional charge to me! Safety is the utmost importance to me so I take comfort in the fact that Volvo has such a high rating in safety. Performance on the road is critical in assuring the safety component as well. I have to say, although I love my wagon, I thoroughly enjoyed the loaners. The vehicles were clean, had ample fuel, had very low mileage & were all new 2017’s. I enjoyed using the technological advances that have been built in to these newer models. I look forward to owning my wagon for many more years to come. VOD will no doubt make this a possibility! I will definitely return to this dealership, if/when I am ready to trade my car in OR when it comes time for my son to get a new car. More

Service on 3 Volvos Service over the years at Danbury Volvo has always been superb! Friendly, knowledgable, thorough. Couldn't be happier, and will return for service w Service over the years at Danbury Volvo has always been superb! Friendly, knowledgable, thorough. Couldn't be happier, and will return for service whenever needed.. Dr. Brown More

Fantastic service and hassle free I got my 10.000 mile Volvo XC90 service today Service was phenomenal! I called to schedule my app and got a loaner, the staff Was friendly and will I got my 10.000 mile Volvo XC90 service today Service was phenomenal! I called to schedule my app and got a loaner, the staff Was friendly and willing to help!!! I had a conflict with the timing to pick up my car after service due to school pick up. Anthony, the service director told me " you worry about your kids pick up and we will worry about your car". They were super flexible! And I was able to return the loaner at my convenience. More

Great Fast Service Decided to wait for my 30k service and Volvo of Danbury completed it in less than an hour. Great People, Great Service. Usually I drop my car off be Decided to wait for my 30k service and Volvo of Danbury completed it in less than an hour. Great People, Great Service. Usually I drop my car off because I anticipate a long service process - but I'll be waiting in the future, just much easier. More

Needed service I find the service dept just amazing and very consumer Friendly at all times!! They will go to the extreme to accommodate your needs! I plan on buyi I find the service dept just amazing and very consumer Friendly at all times!! They will go to the extreme to accommodate your needs! I plan on buying another car there in the future! I find Melanie Sullivan a very competent person who assists everyone well and almost flawlessly! Kudos to her!!!! More