Volvo Cars Danbury - Service Center

Danbury Volvo=Customer Service Excellence My most recent experiences at Danbury Volvo are probably the best to share. Although my 12+ years as a customer have consistently been as a very staff My most recent experiences at Danbury Volvo are probably the best to share. Although my 12+ years as a customer have consistently been as a very staffed customer. Having expereinced a major accident late last year I can tell you first hand that their collision dept. will do all they can for you. My goal was to get my car back-- not to have it totaled. It was a close call-- through careful sourcing & unbeleiveble patience, Shannon & her team returned my beloved station wagon to me. It was like new-- beautifully restored. The service team is equally awesome too-- John, Melanie, Dan, Mike are wonderfully courteous, caring, friendly and constantly go over and above the call of customer service duty. I'm truly greatful all these folks are there at the ready, whenever our family's aging "fleet" of cherished Volvos need a shot in the arm to keep on trucking!!! More

Excellent A+++ service Mike is by far the best service manager I've ever dealt with...very professional and goes the extra mile to ensure exceptional service is being provid Mike is by far the best service manager I've ever dealt with...very professional and goes the extra mile to ensure exceptional service is being provided. More

Prompt and Courteous Service The staff is always attentive and the waiting are is pleasant and welcoming. My car gets fixed while I wait in comfort or have the use of a loaner at The staff is always attentive and the waiting are is pleasant and welcoming. My car gets fixed while I wait in comfort or have the use of a loaner at no charge. Plus I can usually schedule an appt within a day or so of calling. More

great service This Volvo dealership provides excellent service to its customers in a professional & timely manner.They are great to work with. I recommend them hig This Volvo dealership provides excellent service to its customers in a professional & timely manner.They are great to work with. I recommend them highly. Recent price reductions have made them more competitive More

quick response My car came up with an engine failure notice so I needed to have it serviced immediately. Mike took it right away and gave me a loaner so I could get My car came up with an engine failure notice so I needed to have it serviced immediately. Mike took it right away and gave me a loaner so I could get on my way. More

Great service Recently brought my older V 50 in for excessive road noise and was relieved to find out it needed new tires and nothing else. Volvo of Danbury is exce Recently brought my older V 50 in for excessive road noise and was relieved to find out it needed new tires and nothing else. Volvo of Danbury is excellent at diagnosing and solving the problems efficiently. Melanie, Mike, Jon, and the tech crew are knowledgable and true professionals. More

Outstanding experience ... as always! Recently called Volvo of Danbury late afternoon on a Friday regarding a gas smell from my 2004 Volvo XC70. I spoke with Jon Cooper. After asking me Recently called Volvo of Danbury late afternoon on a Friday regarding a gas smell from my 2004 Volvo XC70. I spoke with Jon Cooper. After asking me a few questions, he suggested it might be the fuel pump. Since I didn't want to worry about the cost of the repair all weekend, at my request Jon provided me with an estimate. He was also able to fit me in for servicing first thing Monday morning. It was indeed the fuel pump! I was impressed when Jon took the time to ask me a questions to help diagnose the issue on Friday when I first called ... and even more so when we discovered he was correct. I've had every servicing done on this car (now 176K+ miles) at this dealership, and they just keep getting better and better! Great job, Jon and the rest of the staff including Mike Cerone who has also helped me many times in the past! More

Like flying first class The service department at Volvo Danbury are professional, knowledgeable and patient. I always feel like a top priority in a world where I have to mov The service department at Volvo Danbury are professional, knowledgeable and patient. I always feel like a top priority in a world where I have to move at the speed of everyone else. More

Top Notch! Excellent service. We had an appointment and had planned to drop the car off in the evening. It began to snow and my wife was concerned about driving Excellent service. We had an appointment and had planned to drop the car off in the evening. It began to snow and my wife was concerned about driving with the kids. Mike offered to have someone give me a ride home in the snow! Unfortunately the vehicle needed a second day to complete unforeseen repairs. I was concerned that we would be stuck at home a second day. Once again Mike came to the rescue and was able to find us a loaner so we could stay on top of our busy schedules. All the while he was courteous, patient and explained all the work that was to be performed and answered all of my questions. More

Excellent service I dropped my car off on a Sunday without any appointment scheduled due to an unexpected issue. Mike was able to get my diagnosed and set up a rental c I dropped my car off on a Sunday without any appointment scheduled due to an unexpected issue. Mike was able to get my diagnosed and set up a rental car (all loaners were out) Monday. No dealer had the parts necessary but they were delivered Tuesday and then I was picked up from my home Tuesday and brought to the dealership so I could tally up. Mike was very informative and helpful the whole time. He kept me in the loop and is always super nice. Someone even played with my toddler while I signed paperwork! Love this service department! More