Volvo Cars Danvers

Great experience! - This is the way car buying should be I have leased two vehicles from Volvo Village of Danvers (as well as traded in two vehicles) this year and I highly recommend you consider this dealer I have leased two vehicles from Volvo Village of Danvers (as well as traded in two vehicles) this year and I highly recommend you consider this dealership for your next Volvo purchase. I leased an XC70 for my wife in March and an XC60 R Design (such an awesome car!) for myself this month (December). In both cases, we were very, very pleased with the service, attention, and overall experience we received. The price was right on our trade in's and the new cars. We worked with Driton Aliu and Brian Hester in both instances and they made our experience on both sides of the transaction great from the start. These are solid guys - professional, transparent, knowledgeable, informative and just really good people to deal with . We also interacted with Tom Witham on the Finance side as well as Rich Hamel and Hysen Mehmeti on the sales side. Again, really nice people to deal with and added to our overall great experience at this dealership. Here's some valuable context: I have been buying/leasing cars every couple years for the past 22 years. I've worked with Mazda, Volkswagen, Toyota, Land Rover, BMW, and Audi dealerships as well as another Volvo dealership prior to working with Volvo Village this year. I can honestly say that working with Volvo Village of Danvers has been THE best experience I have had in purchasing a new vehicle. The quality of my experience with Volvo Village has surpassed any of my previous experiences - not to mention the quality of the product that Volvo is currently producing. To echo another reviewer's comment, Driton and Brian made this year's experience painless and yes, I will say it, "fun!" This is the way car buying should be - fun, exciting, with no back-and-forth BS typical at other car dealerships. We could not have been more happy with Driton's professionalism, enthusiasm, responsiveness, and friendliness, We really enjoyed working with him and know you will too! Ken S. More

Total waste of our time My husband spent 2 hours test driving and working out the terms for a GMC Acadia they had acquired through a trade in. I came by the next day to look My husband spent 2 hours test driving and working out the terms for a GMC Acadia they had acquired through a trade in. I came by the next day to look at the vehicle. We made an appointment to come by that Friday to essentially sign the paperwork. When we arrived (with our 3 year old and 2 month old) the salesperson we had worked with, Mike, told us that he had "lost" the terms sheet and we would have to start from scratch. Luckily my husband had taken a picture of the sheet, which he showed him. Mike then claimed that he could not do these terms, that a different manager had been on when they negotiated the first time and the current manager would not agree to them? What? He then said he would go "speak to his manager" in the Hyundai building across the way and see what he could do. He then left us alone in the showroom, with our 2 month old and 3 year old, for 45 minutes. When we finally told another salesperson we were leaving, Mike and the manager suddenly appeared, the manager on his cell pretending to be talking to a buyer for my current car, as if he was trying to get more for my trade in. It was insulting how fake the conversation was. He then said he was trying to get more for my trade in to save the deal and tried another number for our out of pocket that was $2k over what we were told. I don't like playing games and I certainly don't appreciate wasting my time with this nonsense when I have my young kids with me. We had the terms, they called the night before to confirm we were still coming in, we were simply supposed to sign the paperwork and they pull this. Dishonest at best. I would never do business here. More

Painless (dare I say fun?)! What a great experience! Rich Hamel was so informative, so helpful, so kind, so personable, and so fair. Every part of this process has been enjoyab What a great experience! Rich Hamel was so informative, so helpful, so kind, so personable, and so fair. Every part of this process has been enjoyable and I cannot recommend this dealer high enough. I got a great trade-in value, a great price on the car and really feel great about the purchase. I will certainly continue to go in for service (I mean...they have Bagel World bagels!), and have no doubt that the team will continue to make me feel comfortable and taken care of. Thanks so much! More