Volvo Cars Hudson Valley
Wappingers Falls, NY
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From the person who works the front desk (when they're actually there), to the sales people, to the service department; this dealership has some of the worst customer service I have experienced, especiall actually there), to the sales people, to the service department; this dealership has some of the worst customer service I have experienced, especially for a luxury car dealer. I literally couldn't get a call or email back when I was ready to buy a car. Now that I have purchased a car, I can't get in touch with the service department. I don't want to call anyone out by name, I think it's an overall problem. Maybe new management is in order. More
Leased a xc40 …the experience was very easy and professional..Dealt with Jim Mansfield who was excellent..Jim answered all our questions,took us for a test drive and explained everything in the car professional..Dealt with Jim Mansfield who was excellent..Jim answered all our questions,took us for a test drive and explained everything in the car. More
Bought certified used with 27000 At 31000 brakes began to pulse upon braking. Was able to make an appointment in timely fashion and brakes were replaced. Very satisfied with process. to pulse upon braking. Was able to make an appointment in timely fashion and brakes were replaced. Very satisfied with process. More
Being first time owners of my wife's dream car you don't know what to expect when you have your car serviced.. and over the past year we've been using Volvo Cars Hudson Valley to take car of our XC90. Sim know what to expect when you have your car serviced.. and over the past year we've been using Volvo Cars Hudson Valley to take car of our XC90. Sim has been helping us this past year and made sure all our concerns were taken care of including minor deals like paint scratches.. and we kept informed and choose what to service and what to wait on without any pressure.. Sim went out of the way to stay in touch with the progress and brought out our car when completed.. we were very happy with all their help and would recommend them to anyone who ask. More

