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Volvo Cars Hudson Valley - Service Center

Wappingers Falls, NY

4.6
153 Reviews

153 Reviews of Volvo Cars Hudson Valley - Service Center

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March 06, 2012

Everyone in the service department was extremely helpful -- much, much better than tehy were two or three years ago with my previous Volvo. They even let me keep my loaner car for an extra day because of t More

by deborahrodriguez61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry, Mary, Danny
Nov 07, 2012 -

Volvo Cars Hudson Valley responded

Thank you for taking the time to write your review. I am pleased to hear about your latest experience with our service department. Our goal each and every day is to provide exceptional service and exceed all our customers' expectations. We appreciate your business. Regards, Dan DeCicco - Service Manager

March 04, 2012

The people are accomondating and always helpful.On the phone or in person the staff are always helpful.The recent renovations in the waiting area are an added nice feature. More

by sjerro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
larry, Danny
Nov 07, 2012 -

Volvo Cars Hudson Valley responded

Thank you for review. We are happy to hear that you found our dealership both accomondating and helpful. We take great pride in our work and always try our best to exceed our customer's expectations. Thank you for choosing Hudson Valley Volvo. Regards, Dan DeCicco - Service Manager

February 22, 2012

Outstanding! Prompt and professional, gave me a great loaner while my car required all day service to replace the timing belt. Great new waiting room, too! More

by jmass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry
Nov 07, 2012 -

Volvo Cars Hudson Valley responded

Thank you for taking the time to submit your review. We appreciate hearing about our customers latest experience with our service department. We look forward to seeing you again. Regards, Dan DeCicco - Service Manager

February 21, 2012

Every time I go to the service department at volvo I get outstanding service. I am always treated with respect and everything is explained thoroughly. I want to mention the service manager Danny. He is a More

by khanna123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny
Nov 07, 2012 -

Volvo Cars Hudson Valley responded

Thank you for your review. Our service team always try to go the extra mile for our valued customers and answer any questions or concerns they may have. I am also glad to hear that you enjoyed the loaner cars that were provided. It has been a pleasure working with you; we hope to see you again soon. Regards, Dan DeCicco - Service Manager

February 20, 2012

I appreciated the effort made to allow me a loaner car for the day. The issue with my remote key still hasn't been fixed, while not vitally important, it has been a a nuisance that I thought could be add More

by BillNY914
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary (by phone) Larry in person
Nov 07, 2012 -

Volvo Cars Hudson Valley responded

Thank you for your review. I am sorry to hear that the issue with your remote key has not been corrected yet. We take great pride in providing exceptional service to our customers each and every day. I welcome the opportunity for you to contact us, so we can rectify this situation. Regards, Dan DeCicco - Service Manager

February 20, 2012

I brought my vehicle in for an oil change, state inspection, and to have an error code evaluated. I made it clear that I needed to be informed of any repairs that would not be covered by warrantee. More

by vetode
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service tech (unnamed), Larry
Sep 12, 2012 -

Volvo Cars Hudson Valley responded

Thank you for your feedback. I'm very sorry to hear that your experience with Hudson Valley Volvo did not meet your expectations. We strive each and everyday to provide the best customer service possible. It is unacceptable to us if you felt that anyone in our dealership did not respond properly. We value your business and do not take it for granted. Please feel free to contact me to discuss further. If there is anything that I can do please give me a call. Sincerely, Dan DiCicco- Service Manager

February 18, 2012

painless service. I particularly enjoy the ride to and from the service department. Jose was a very pleasure driver. Larry at the counter was also very accommodating. More

by solaramedia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
3
Oct 10, 2012 -

Volvo Cars Hudson Valley responded

Thank you for your comments. I am delighted to hear your service appointment was pleasant and you were happy with the service you recieved. We take great pride in our customer service and always try to go the extra mile to make sure our customers are satisfied. Thank you for choosing Hudson Valley Volvo. Regards, Dan DeCicco - Service Manager

January 17, 2012

Our fairly new Volvo had a major malfunction. The cost to repair was more then we could have afforded. The dealer and Volvo both stepped up and repaired our vehicle with little to no charge. We are so grat More

by Volvomom18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Decicco
Oct 10, 2012 -

Volvo Cars Hudson Valley responded

Thank you for taking the time to submit your review. We appreciate hearing about your latest service experience with our dealership. Our goal each and every day is to provide excellent service to all our valued customers. It has been a pleasure working with you. Regards, Dan DeCicco - Service Manager

December 30, 2011

Professional, Courteous & knowledgeable Dan always is. Always a good experience when going there. Will most definitely be buying my next vehicle through this dealer and passing these good experience More

by wilbur1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan DeCicco
Oct 10, 2012 -

Volvo Cars Hudson Valley responded

Thank you for your review and recommendation. We are happy to hear you have been satisfied with our service department. We strive each and every day to provide all our valued and loyal customers with superior service. We appreciate your business; thank you for choosing Hudson Valley Vovlo. Regards, Dan DeCicco - Service Manager

November 01, 2011

my wife made an appointment for service. I told her the car only needed an oil change and inspection. Dan Decicco the svc mgr conned her into doing a coolant change which the car didn't need. I have the pa More

by joede
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Decicco
Sep 12, 2012 -

Volvo Cars Hudson Valley responded

I’m very sorry to hear that there was some confusion regarding your most recent service transaction. Dan is a very experienced service manager and continues to help customers each and every day. Please feel free to contact me so I can try and help resolve this issue. Regards, Chris Gavin – General Manager

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