Volvo Cars Hudson Valley - Service Center

Everyone in the service department was extremely helpful -- much, much better than tehy were two or three years ago with my previous Volvo. They even let me keep my loaner car for an extra day because of t -- much, much better than tehy were two or three years ago with my previous Volvo. They even let me keep my loaner car for an extra day because of the bad weather and my inability to drive back on time. Everyone there was wonderful! More

The people are accomondating and always helpful.On the phone or in person the staff are always helpful.The recent renovations in the waiting area are an added nice feature. phone or in person the staff are always helpful.The recent renovations in the waiting area are an added nice feature. More

Outstanding! Prompt and professional, gave me a great loaner while my car required all day service to replace the timing belt. Great new waiting room, too! loaner while my car required all day service to replace the timing belt. Great new waiting room, too! More

Every time I go to the service department at volvo I get outstanding service. I am always treated with respect and everything is explained thoroughly. I want to mention the service manager Danny. He is a outstanding service. I am always treated with respect and everything is explained thoroughly. I want to mention the service manager Danny. He is an excellent asset to this dealership. Plus the loaner always gets me to want to buy a new car! More

I appreciated the effort made to allow me a loaner car for the day. The issue with my remote key still hasn't been fixed, while not vitally important, it has been a a nuisance that I thought could be add for the day. The issue with my remote key still hasn't been fixed, while not vitally important, it has been a a nuisance that I thought could be addressed. More

I brought my vehicle in for an oil change, state inspection, and to have an error code evaluated. I made it clear that I needed to be informed of any repairs that would not be covered by warrantee. inspection, and to have an error code evaluated. I made it clear that I needed to be informed of any repairs that would not be covered by warrantee. I was phoned by Larry that evening and told that all I needed for the state inspection was new wiper blades. I was quite surprised by this since I had just purchased rather expensive replacement blades 3 months previously. Larry said he would look into it and I did not hear back from him. When I picked up my vehicle the following day, I asked about the wiper blades and was contritely told that they were fine and did not need to be replaced. Good news for me, but why try to rip me off??? I was also told that the error code had been cleared and that it was no concern, just needed to be cleaned up a little. So I went to drive home and less than a minute later the error code was back on. I returned to the service department and explained to Larry who called out the service technician. The tech was completely non-chalant and did not care. Basically if the vehicle was NOT covered by warrantee he would have replaced a sensor and charged me for it, but since it is covered he thought he could just clean things up a little and try to let it go. Considering that I drove 1.5 hours to get there and now had to change my plans for the day while they fixed something they should have already done, I would have expected an apology or some promise of trying to get it done as quick as possible. Instead I had to wait until after their lunch break to get my car back. Overall Larry did provide good customer service; he at least tried, and said it was "embarassing". The service tech was a very different story. More

painless service. I particularly enjoy the ride to and from the service department. Jose was a very pleasure driver. Larry at the counter was also very accommodating. from the service department. Jose was a very pleasure driver. Larry at the counter was also very accommodating. More

Our fairly new Volvo had a major malfunction. The cost to repair was more then we could have afforded. The dealer and Volvo both stepped up and repaired our vehicle with little to no charge. We are so grat repair was more then we could have afforded. The dealer and Volvo both stepped up and repaired our vehicle with little to no charge. We are so grateful for their kindness and willingness to help us. We will continue to buy our vehicles in the future from Hudson Valley Volvo. They treated us like family and not just another customer. Thank you HVV for all that you have done for us. More

Professional, Courteous & knowledgeable Dan always is. Always a good experience when going there. Will most definitely be buying my next vehicle through this dealer and passing these good experience is. Always a good experience when going there. Will most definitely be buying my next vehicle through this dealer and passing these good experiences to my neighbors and friends More

my wife made an appointment for service. I told her the car only needed an oil change and inspection. Dan Decicco the svc mgr conned her into doing a coolant change which the car didn't need. I have the pa car only needed an oil change and inspection. Dan Decicco the svc mgr conned her into doing a coolant change which the car didn't need. I have the past service records from the previous owner. I guess he didn't think of that. I asked him why he didn't check the vin number he couldn't answer me. Mr Decicco took advantage of a little woman that didn't know the service history of the car and refused to admit his error and give me a refund for unwanted and unneeded service. I will never return to this dealer for anything except a refund. Dan Decicco is a thief, a liar, and a conniving weasle. I pity those he has already ripped off and those who will be ripped off in the future. More