Volvo Cars Hudson Valley - Service Center

When making an appointment for service, the experience is always outstanding. I never have to wait for an appointment and at times I need a loaner car due to scheduling conflicts. The car is always ready, always outstanding. I never have to wait for an appointment and at times I need a loaner car due to scheduling conflicts. The car is always ready, it's always clean and I always get the "once over" of how "things" work! It is always a pleasure to work with Dan. He knows his customers by their first names, he greets them with a smile, and he is very knowledgeable. He personally makes the call when the job is done. Dan typically calls again a few days after the service to make certain the car is running OK and to check that the service was satisfactory. I always appreciate the reminders that I get from Dan as to when the car is due for its next service. You can't miss!! Overall, Dan and the service department have set an excellent example of quality service. Congratulations on a job well-done! More

The mechanics and staff are super-friendly and helpful. They really explain what the problems with your car may be, in terms that even those of us not accustomed to "auto-talk" understand. I have always re They really explain what the problems with your car may be, in terms that even those of us not accustomed to "auto-talk" understand. I have always received timely appointments and have been very happy with the service. More

Terrible service,unqualified,incompetent mechanics(a lot of mistakes).When i called this morning somebody answered without introducing himself,he was rude,when i made a comment he was just silent,no answer of mistakes).When i called this morning somebody answered without introducing himself,he was rude,when i made a comment he was just silent,no answer and at the end i wished him a good day and all i heard was a clicking sound!!?!? In a period of almost 2 years i had multiple problems with their service department. One time they "fixed" my wheel valve and when i went back home i found the valve stem is cracked?!? Many times they would say that my car will be ready in 30 minutes and i'm sitting there and waiting for 1.5 hours!!?! Other times i would call and nobody picks up the phone!?! More