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Volvo Cars Hudson Valley - Service Center

Wappingers Falls, NY

4.7
153 Reviews

153 Reviews of Volvo Cars Hudson Valley - Service Center

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January 17, 2015

Consistently professional and friendly dealership. Our family has enjoyed several Volvo's from Hudson Valley Volvo and they always deliver. From the sales process to service follow-up, everyone always More

by RangerFrank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan & Larry
Aug 03, 2015 -

Volvo Cars Hudson Valley responded

Dear RangerFrank, Thank you for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Sincerely, Dan DeCicco, Service Manager

December 12, 2014

I had an issue regarding a warranty replacement Dealer couldnt replace a warranty item which I thought to be unreasonable and inexcusable..they told me to call executive offices in New Jersey and ma More

by victoria.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
manager dan
Aug 03, 2015 -

Volvo Cars Hudson Valley responded

Dear Victoria, Thank you for taking the time write your review. Hudson Valley Volvo's top priority is our customer satisfaction. We appreciate our service team, they do a fantastic job and we are very happy that they were there to take care of you. It is always greatly rewarding to hear that you had a very positive service experience with us. Thank you for choosing Hudson Valley Volvo, we always look forward to working with you again in the future! Regards, Dan DeCicco, Service Manager

August 31, 2014

Hudson Valley Volvo Did It Again I have been taking my car to the Hudson Valley Volvo dealership for the past 3 years. The quality of service and attention has always been the same... More

by mmillan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry and Day
Feb 15, 2016 -

Volvo Cars Hudson Valley responded

Thank you for taking the time to submit your review. I am pleased to hear that you had a positive experience with our service department. Customer satisfaction is our first priority so it is always greatly rewarding to hear about your latest experience with our dealership. It has been a pleasure doing business with you. Regards, Dan DeCicco - Service Manager

July 01, 2014

They have treated me right from the first day Fromt he purchase, now 4 years ago, to today, they have treated me right in every transaction. Approching the expiration of the warrantey, they did w More

by goffr01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service & sales
Feb 15, 2016 -

Volvo Cars Hudson Valley responded

Thank you for your review. We are delighted to hear that you were pleased with our service department. Our team works diligently each and every day to ensure that all our valued and loyal customers have pleasant and stress free service appointments. We appreciate your business and thank you for choosing Hudson Valley Volvo. Regards, Dan DeCicco - Service Manager

April 28, 2014

Good service All of the issues have been either resolved or scheduled to be resolved during the next visit (due to some parts' order). Good quality, friendly worke More

by KisaMartovskij
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan DeCicco
Jan 02, 2015 -

Volvo Cars Hudson Valley responded

Thank you for your review. I am pleased to hear that you were satisfied with the customer service you received from our dealership. Our goal each and every day is to exceed all our customers' expectations. As always we appreciate your business and thank you for choosing Hudson Valley Volvo. Regards, Dan DeCIcco - Service Manager

April 21, 2014

Best Dealership Ever! In all my years of buying and owning cars this dealership from sales to service has always been they best I've dealt with. I've bought my last 4 cars More

by JWixpny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan D. & Larry
Jan 02, 2015 -

Volvo Cars Hudson Valley responded

Thank you for your review and recommendation. We strive each and every day to provide all our valued and loyal customers with exceptional customer service. It has been a pleasure doing business with you. Regards, Dan DeCicco - Service Manager

April 08, 2014

They do not stand behind their mistake. I was trying to get A fault to be diagnosed in service. They did diagnosed it and gave me the cause of the problem. When I received the car, my car ha More

by volvo2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service MGR
Jan 02, 2015 -

Volvo Cars Hudson Valley responded

Thank you for your review. I apologize for your less than satisfactory experience with out dealership. I wish we had the opportunity to rectify the situation and gain back your good will. Please feel free to contact me directly, thank you. Regards, Dan DeCicco - Service Manager

December 16, 2013

My car died on a parkway and needed to be towed to the dealership. When I first spoke to them, they didn't have any loaners available. By the time I got there, (about 3.5 hours later) they had a loaner More

by mb424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry
Jan 15, 2014 -

Volvo Cars Hudson Valley responded

Thank you for taking the time to submit your review. I am delighted to hear that you were pleased with our service department. Our team is always excited to go the extra mile for our valued customers. We appreciate your business and thank you for choosing Hudson Valley Volvo. Regards, Dan DeCicco - Service Manager

December 06, 2013

Service personnel were courteous, professional and helpful. Communicated explicitly what needed to be done to repair my Volvo's problems. Service was performed in a timely manner. More

by Joy85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurance Storck
Jan 13, 2014 -

Volvo Cars Hudson Valley responded

Thank you for taking the time to submit your review. We are pleased to hear that you had an all around positive experience with our service department. Our staff is always excited to go the extra mile for our valued customers. Thank you for your review and choosing Hudson Valley Volvo. Regards, Dan DeCicco - Service Manager

October 25, 2013

I love my Volvo & have always received quality service from this dealership. I have always been given a loner car when requested. The staff at Hudson Valley Volvo has always been very accommodatin More

by Pugmax88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Storck
Jan 04, 2014 -

Volvo Cars Hudson Valley responded

Thank you for your review and recommendation. We strive each and every day to provide all our valued and loyal customers with exceptional service. It has been a pleasure doing business with you, and thank you for choosing Hudson Valley Volvo. Regards, Dan DeCicco - Service Manager

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