Volvo Cars Lisle

I dropped my car off for service on 7/16/25 and was promised an update the same day—no one followed up. I had to chase down answers, and when I finally got a call over 24 hours later, they had no answe promised an update the same day—no one followed up. I had to chase down answers, and when I finally got a call over 24 hours later, they had no answers for what the issue was with my car. When I questioned the delay, the service advisor, Justin Storr, snapped at me and said “Don’t you think we’re frustrated too?” After being ignored again, I drove to the dealership and found my car untouched in the back lot. I spoke to GM Andreas, who apologized and promised a follow-up. I texted him twice—again, no response. When we returned to the dealership later, we were told the car was “fixed,” only to be told the next morning that the real issue was the turbo (just like my non-Volvo mechanic said from the beginning). Justin then claimed the warranty had expired 10 days ago and became combative, blaming me for “neglecting” the car. For the record, I maintain my vehicle—I just stopped going to Lisle because of repeated poor service. I keep the reciepts in the glovebox. This service advisor made no effort to communicate, showed zero professionalism, and disrespected both me and my husband. I ended up going to McGrath Volvo in Barrington, where Mark Kuzniar had the car diagnosed, the part ordered, and a loaner ready within 90 minutes. That’s what real service looks like. Avoid Lisle. Go to Barrington. More

I dropped my car off for service on 7/16/25 and was promised an update the same day—no one followed up. I had to chase down answers, and when I finally got a call over 24 hours later, they had no answe promised an update the same day—no one followed up. I had to chase down answers, and when I finally got a call over 24 hours later, they had no answers for what the issue was with my car. When I questioned the delay, the service advisor, Justin Storr, snapped at me and said “Don’t you think we’re frustrated too?” After being ignored again, I drove to the dealership and found my car untouched in the back lot. I spoke to GM Andreas, who apologized and promised a follow-up. I texted him twice—again, no response. When we returned to the dealership later, we were told the car was “fixed,” only to be told the next morning that the real issue was the turbo (just like my non-Volvo mechanic said from the beginning). Justin then claimed the warranty had expired 10 days ago and became combative, blaming me for “neglecting” the car. For the record, I maintain my vehicle—I just stopped going to Lisle because of repeated poor service. I keep the reciepts in the glovebox. This service advisor made no effort to communicate, showed zero professionalism, and disrespected both me and my husband. I ended up going to McGrath Volvo in Barrington, where Mark Kuzniar had the car diagnosed, the part ordered, and a loaner ready within 90 minutes. That’s what real service looks like. Avoid Lisle. Go to Barrington. More

They were very efficient and helpful. Gave us great information. Would definitely recommend them to others. Gave us great information. Would definitely recommend them to others. More

The overall experience was very good. Outside of a miscommunication about the car being ready (not the sales dept. fault), everything went smoothly. Outside of a miscommunication about the car being ready (not the sales dept. fault), everything went smoothly. More

Very easy place to do business. Had great experience with General Mgr to agree on fair price and Chris Gough to do on-boarding of car. Also Finance Mgr stayed very late to close o Had great experience with General Mgr to agree on fair price and Chris Gough to do on-boarding of car. Also Finance Mgr stayed very late to close out deal. Overall excellent experience. More

I had multiple dealer options for my Volvo purchase. I solely chose Volvo of Lisle based on working with Chris Gough. He was more than a salesman but a trusted advisor during what was a major purchase I solely chose Volvo of Lisle based on working with Chris Gough. He was more than a salesman but a trusted advisor during what was a major purchase for me. He surprised my wildest expectations. I strongly recommend Chris for a car purchase More

Chris, Andreas, Sal & Freddy were awesome. Chris spent hours going over all the features of the new car and deserves a huge raise. Chris spent hours going over all the features of the new car and deserves a huge raise. More

Jack was super helpful and knew the answers to all of our questions. Highly recommend! questions. Highly recommend! More

Service was the usual great experience. Everyone knows you will spend time waiting for your car to be serviced no matter the problem . That said you are informed from beginning until you dr Everyone knows you will spend time waiting for your car to be serviced no matter the problem . That said you are informed from beginning until you drive away. That in itself means a successful feeling to the time spent waiting. Knowing what’s going on. Justin Storr was friendly, professional and seemed to take your visit personally and made sure you felt comfortable with what was going on. A pleasant surprise from what you might expect elsewhere. Thanks Justin! More

Chris was professional knowledgeable and friendly-he went above and beyond to get the nimbers where i needed to be. above and beyond to get the nimbers where i needed to be. More