Volvo Cars Lisle - Service Center

Today, I drove through heavy rain and fog to get to my appointment. I explained to Bob I had an appointment and the services I had requested (replace rear brake linings, A/C filter, and interior detailing appointment. I explained to Bob I had an appointment and the services I had requested (replace rear brake linings, A/C filter, and interior detailing). He started asking me questions and stated there was not enough time for all of them - I was annoyed, but I said to drop the interior detailing. He still said there was not enough time as they close at 3pm. This made me upset. I started asking why I was scheduled for an appointment if there was not enough time for the services I asked...his response was that there were lots of new people coming in and out and they were using an AI system for scheduling or the person correctly scheduled my appointment as each diagnosis takes about an hour...which was very weird after he told me that detailing alone takes a half-day. Basically any reason other than someone made a mistake (I made my appointment by speaking with person.) I was very frustrated as I drove through very poor conditions only to be told nothing could be done. In fact, when discussing my service concerns, he kept saying what he thought the cause was...(e.g. A/C issue was due to a leak or cooling system needed to be recharged.) In all of my prior visits, I was always told by the service consultant they could not say what the problem was until Service Tech examined the car. I have always appreciated Lisle Volvo and have my car service there when there are several Volvo dealerships closer to me. I could have accepted if I was told someone made a mistake and apology for driving through poor conditions. Instead, my takeaway is this can happen again. Who is to know with all these new people and this AI system. If Volvo Lisle Management reads this...let your employees know how they treat customers matter. More

Service was the usual great experience. Everyone knows you will spend time waiting for your car to be serviced no matter the problem . That said you are informed from beginning until you dr Everyone knows you will spend time waiting for your car to be serviced no matter the problem . That said you are informed from beginning until you drive away. That in itself means a successful feeling to the time spent waiting. Knowing what’s going on. Justin Storr was friendly, professional and seemed to take your visit personally and made sure you felt comfortable with what was going on. A pleasant surprise from what you might expect elsewhere. Thanks Justin! More

From booking to completion, the service experience is seamless. The service staff is very efficient, knowledgeable and courteous. seamless. The service staff is very efficient, knowledgeable and courteous. More

Made an appointment with this dealer & was taken on time. Bob Walzek kept me informed on what work was needed and what cost would be. He made sure I received the discounts that were available. Their showroo Bob Walzek kept me informed on what work was needed and what cost would be. He made sure I received the discounts that were available. Their showroom waiting are had a place to do work, had snacks and drinks available. Great place for service More

Clean and open space for waiting and work was done fairly quickly. Glad to come by for routine maintenance. quickly. Glad to come by for routine maintenance. More

Great experience working with Chris Gough. We've bought 2 Volvos from Chris. He's easy to work with, helpful, trustworthy and knowledgeable. Chris takes the time to explore all the options We've bought 2 Volvos from Chris. He's easy to work with, helpful, trustworthy and knowledgeable. Chris takes the time to explore all the options to find the right car for you. More

Daniela Albazi was very helpful in getting the information needed to have the Service technicians evaluate all issues we were experiencing. She was able to have everything looked at and addressed information needed to have the Service technicians evaluate all issues we were experiencing. She was able to have everything looked at and addressed the same day (a Saturday) and have the vehicle serviced and cleaned and ready for pick up at closing. Great Job by all! Thanks for the great effort! More

Everyone from sales to service is always great! ! It’s always amazing to go to Volvo of Lise!!! ! It’s always amazing to go to Volvo of Lise!!! More

Justin was friendly and efficient during my recent visit to Volvo in Lisle. He made the experience a very positive one. Thanks Justin! to Volvo in Lisle. He made the experience a very positive one. Thanks Justin! More

Totally unexpected over the top help from Chris. I called because I was in an emergency situation regarding my key not working, and I was having issues with locking my door in the City. Chris provid I called because I was in an emergency situation regarding my key not working, and I was having issues with locking my door in the City. Chris provided me many different ways to fix the key as well as called me back to talk to me about the Volvo remote services app and directed me to the site and sent me a link. There’s not many people these days that take that extra step to help somebody out when they’re in need and Chris did that! They’re a closer dealer than my old dealer so I will come here from now on! More