Volvo Cars Lisle - Service Center

Idk My appointment was at 7am but the techs don't come in until 8am not sure why you would have me wait when there is no one there Also there was an issue with my coupon not great until 8am not sure why you would have me wait when there is no one there Also there was an issue with my coupon not great More

This is my updated review. While initial sale experience was smooth with Freddy, and initial review given was 5 starts, the service I got on Saturday is simply unacceptable an While initial sale experience was smooth with Freddy, and initial review given was 5 starts, the service I got on Saturday is simply unacceptable and shows gross disrespect to customer. Drove 50 min for an appointment set in advance with salesperson and service staff, with prior written communication that i would have 3 hrs at dealership to leave by 12pm, offering to be there as early as 9am. I was assured by both sales person and service that software car updates (only!) will be done within assigned time frame and appointment made by dealership was shifted to 10am assuring it is enough time. Not only the service was not done by 12:20 but i was left without navigation as I had to leave. Poor attitude towards customer, not to mention no appreciation for the very expensive purchase. Very disappointed. More

Nice building. Decent cars. My wife has lost confidence in your dealership. We came to Volvo of Lisle about 3 months ago for a loss of oil. We got the run around for too long. This past week we have had in your dealership. We came to Volvo of Lisle about 3 months ago for a loss of oil. We got the run around for too long. This past week we have had enough. We were told they filled the oil, 3 quarts, and to watch it? I exploded! What bunch of xxxxxxxxx I did not just parachute in! You guys don’t want to fix the problem because it is going to cost you some money. We also paid for a certificate of exfra Coverage. Then you billed us $140.00 & change!!!!! What nerve you have! Completely unbelievable!! More

We are on vacation here in downtown Chicago and had our keyfob stolen. Both Tim (parts) and Haylea (service) assisted with the most profound customer service. They arranged a courtesy pick up, assisted our keyfob stolen. Both Tim (parts) and Haylea (service) assisted with the most profound customer service. They arranged a courtesy pick up, assisted our tow driver, professional, and gave the best service. We bypassed a closer dealer just because of the helpfulness of the dealer team over the phone explaining options. Thank you again More

Volvo of Lisle can't update their website for their new hours. Their website continues to accept appointments and send out appointment confirmations for service outside of their business hours. I fully s hours. Their website continues to accept appointments and send out appointment confirmations for service outside of their business hours. I fully support them limiting the hours they are open. But the service tool needs to reflect their hours. I drove 62 miles yesterday for an appointment that was after they were closed. When I spoke to them today, they are not able to update their website and told me that I need to know what hours they are open before I schedule service. So, it is my fault the available appointment list shows hours outside of their normal working hours. No more Volvo's from Volvo of Lisle. Go somewhere else! They spent millions of dollars building a new dealership, but they can't figure out how to update a website. Ridiculous. More