Volvo Cars Monterey

I've been vocal about software problems with my car. Heidi took care of me and went over and above for service. Heidi took care of me and went over and above for service. More

Pleasant and very smooth experience! Quick and efficient service and staff. Thank you for all your help. Quick and efficient service and staff. Thank you for all your help. More

Adrian was pleasant to work with. He found us a loaner and sent a car for us when they had to keep my car in overnight. He was apologetic and knowledgeable. He found us a loaner and sent a car for us when they had to keep my car in overnight. He was apologetic and knowledgeable. More

We checked in at our schedule time. Everything went smoothly. Abel Gama was very helpful and answered our questions. He also set us up with a gentleman that repairs scratches. The car w Everything went smoothly. Abel Gama was very helpful and answered our questions. He also set us up with a gentleman that repairs scratches. The car was ready when Mr Gama said it would be and he called to let us know to come pick it up. Thank you Vovo. Margie Trigg More

Service was provided in a timely manner. Laura (front desk) was super friendly and professional. Laura (front desk) was super friendly and professional. More

I was happy that everything went smoothly with drop off and the bill wasn't very high and the bill wasn't very high More

I really appreciate Scott Griffith and the Service team at Monterey Volvo. It was super easy to make an appointment. Once I arrived, I was greeted warmly and the service order was immediately taken. My at Monterey Volvo. It was super easy to make an appointment. Once I arrived, I was greeted warmly and the service order was immediately taken. My XC60 T8 Recharge Plugin Hybrid was available on time and they even gave it a much need wash! I will definitely be taking my car back to the team at Monterey Volvo. More

We were very disappointed with our experience purchasing our car. There was a lack of follow-through on several things we were promised, including a full tank of gas, a detailed car wash, and hav purchasing our car. There was a lack of follow-through on several things we were promised, including a full tank of gas, a detailed car wash, and having the registration placed in the window. We also felt the overall purchase experience lacked professionalism. During the transaction, the accounting representative shared quite a bit of personal information about his family and being sick with food poisoning, while the salesperson spent time talking about his involvement with Hollywood movies. We appreciate friendly conversation, but when making a significant purchase, we would have preferred the focus to remain on completing the transaction efficiently and professionally. We were also talked into signing up for a service app that we do not need or want, which added to our frustration. We simply wanted to purchase our car, have the commitments made to us fulfilled, and have the transaction handled professionally. Unfortunately, that was not our experience. That said, our experience with the service department has always been very positive. Their customer service is consistently friendly, professional, and helpful, and we truly appreciate the service team. We would recommend that the sales and accounting experience reflect the same level of professionalism and customer care that we have consistently received from the service department More

Courteous Knowledgeable Professional with excellent communication on the phone and in person when my 2012 Volvo S60 T5 was serviced for a Safe Street Security Check. I happened to have this appointment communication on the phone and in person when my 2012 Volvo S60 T5 was serviced for a Safe Street Security Check. I happened to have this appointment during Monterey 🚗Car Week (7-16Aug 2026). Great customer care from Laura Salusky, Service Adviso, the service department, and the dealership. Highly recommended. More

Laura is a professional and goes those important extra steps that create customer goodwill. She's excellent steps that create customer goodwill. She's excellent More