Volvo Cars San Antonio

Volvo Cars San Antonio responded

We are very sorry to hear about this experience and are disappointed that we were not given the opportunity to address and resolve your concerns while you were working with our team at Principle Volvo Cars San Antonio. Our General Manager has since spoken directly with the customer, as this situation does not reflect the standards of transparency, professionalism, and customer care we strive to uphold at our dealership. We take all feedback seriously and do not condone bait-and-switch tactics or poor communication in any form. Clear, respectful communication is a priority for our sales team, especially for out-of-town and long-distance customers considering a vehicle purchase. We appreciate the feedback and remain committed to improving our processes to better serve customers in San Antonio and beyond.

Kentucky_moose responded

Tge internet employee, i believe unfortunately continously misrepresentation on facts. Mr.Smith did give tge dealership a second chance to rectify the 1st salespersons error. 1st salesperson didnt enail or respond. So Mr.Smith continously called and what sounded as anotger eager salesperson made great claims of wanting to help and get the sale done. Twice mr.smith spoke with Mr.M salesperson, Mr.Smith was told to come in by tge morning and in the meantime mr.smith would get an email with information after the salesperson straightened it our with management. Again that was the 2nd chance. The 2nd chance is where mr.smith got done worse by being told to drive 1000 miles to be at a scheduled appt, to have a bait and switcg done, and when he called the salesperson out on pour tatics, he was hung up on twice. Now and only after mr.smith let it be known publicly dud the manager try and covering it up with responses above when his salespeople wouldn't give him correct numbers. Again the dealership was give a chance twice and the 3rd time they couldn't do anything to fix the druve, the sake or misrepresentation other than oh let us make a ssle on another vehicle that isnt what u want. Lets keep facts straight and accountability on the dealership

Volvo Cars San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle Volvo Cars San Antonio. Please don't hesitate to reach out if there's anything additional we can do for you.

Volvo Cars San Antonio responded

Hi Faith, thank you for your kind review; we are happy to pass along your comments to the team here at Principle Volvo Cars San Antonio! Please let us know if there is anything else we can do for you; we are more than happy to help!