Volvo Cars Silver Spring

Orlando, our sales representative, treated my wife and I as if we were a member of his family. He went out of his way to explain everyting and make us feel comfortable with our purchase. He drove the vehicl as if we were a member of his family. He went out of his way to explain everyting and make us feel comfortable with our purchase. He drove the vehicle to our house to allow us to test drive it in the snow. We also were treated fairly with our trade-in and with our financing. We were very pleased with the entire experience. More

This was my best car buying experience ever. I'll never buy a car anywhere else ever again. Service was fast, friendly, and professional. In addition, there was no haggling about a fair trade in value for buy a car anywhere else ever again. Service was fast, friendly, and professional. In addition, there was no haggling about a fair trade in value for my car and the list price of the vehicle was well under the market value. Financing was also easy and I got a great rate. More

Our experience was nothing short of first class, from the time we walked into the showroom for the first time, until we left with our new car. Neal Hyman was extremely knowledgeable about the car and was no time we walked into the showroom for the first time, until we left with our new car. Neal Hyman was extremely knowledgeable about the car and was not "pushy" in the least. We appreciated his calm but professional demeanor. He continually updated us on the status of our car since it was being brought in from out of state. Our experience with the business manager, Eric, was also first rate. We wouldn't hesitate to buy another car from this dealership and would recommend it highly to anyone else looking for a Volvo. Thanks so much! More

Service and experience was great. I'd been to several other dealerships and not gotten the friendliness and exceptional attention to every detail that I got at Herb Gordon Volvo. I love my new Volvo and other dealerships and not gotten the friendliness and exceptional attention to every detail that I got at Herb Gordon Volvo. I love my new Volvo and I'm so glad that I chose Herb Gordon, I'll definitely choose them for future auto purchases. More

The purchase of my Volvo XC90 was a very positive experience! We've dealt with other dealerships in the past (Toyota, Mercedes, and BMW) and wasn't sure what to expect. We were pleasantly surprised experience! We've dealt with other dealerships in the past (Toyota, Mercedes, and BMW) and wasn't sure what to expect. We were pleasantly surprised at the "no haggle", friendly atmosphere. Jim was great and we enjoyed swapping stories about our children and sports. I will definitely recommend this dealership to others! More

Jim (AKA the Godfather) was excellent. From minute one it was clear he was singular goal was work with us and to accommodate our needs. He let us come to our own decision, put in the time to make the tra it was clear he was singular goal was work with us and to accommodate our needs. He let us come to our own decision, put in the time to make the transaction happen and communicated well. An excellent car purchasing experience. More

The individuals at this dealership understand the importance of people skills. Buying a car is a nerve wracking experience, but their product knowledge, emotional intelligence, and empathic listenin importance of people skills. Buying a car is a nerve wracking experience, but their product knowledge, emotional intelligence, and empathic listening skills made the day memorable. The positive reviews I have read about this dealership are not fictitios; they are truly deserved. I would highly recommend Herb Gordon Volvo and this team of professionals to anyone interested in buying a great vehicle. More

My husband and I were searching for a new Volvo XC60, and we were not received much help from another dealer in Maryland. We went out to Herb Gordon and met with John Upchurch. John was incredibly knowledg we were not received much help from another dealer in Maryland. We went out to Herb Gordon and met with John Upchurch. John was incredibly knowledgeable about not only the Volvo XC60 but also the competition. He was able to answer all of our questions (something most other salesmen were not able to do surprisingly), and he provided us with outstanding customer service. It took us about three weeks to decide on purchasing the Volvo since we test drove just about every other competing car, but during that time, we were never pressured from John. He kept in touch with us to make sure our questions were answered, but he did not pester us. Once we finally decided on the XC60, the ordering process went very smoothly (although we did have to wait a bit since John was working with other customers). It took us about a half hour to pick out our options and fill out the credit application. Neal (last name?) helped us get started on our paperwork while John was working with the other clients, and he was quite helpful as well. Overall, compared to the other local Volvo dealer in Maryland, we had a great experience with Herb Gordon. Although we don't have kids, the play area they have there seems like it could be helpful for parents. My one suggestion for Herb Gordon is to update and modernize the showroom and waiting area. More

Everyone at the dealership clearly had my best interests at heart and were respectful of my time. They clearly valued me as a customer as evinced by their utmost desire to minimize the inconvenience and ha at heart and were respectful of my time. They clearly valued me as a customer as evinced by their utmost desire to minimize the inconvenience and hassle often associated with buying a new car and trading in a used car. As importantly, I had a deal worked out with another MileOne dealer for a completely different car, but the Volvo was a better fit for our needs. The first dealer contacted Eddy at Herb Gordon to see whether they can accept the deal and they did -- honoring every discount and every benefit the first dealer worked out. Eddy was extremely responsive, Neal was bustling in and out of the showroom to prep the car on a hideously cold and windy evening, and Brian was over-the-top professional and up-front about everything. In fact, Brian explained exactly when/why each optional service was beneficial so that I could make a decision on need and value and not on price/cost. Everyone was simply a genuine, authentic, straight-shooter and I won't think of another dealer for my needs before I think of them. I only wish they were closer so I could get my new Volvo serviced in their shop. More

Orlando made purchase of this car as pleasant and smooth a process as possible, which was particularly important for us as visitors to the US where we are not familiar with the procedures involved. He cam a process as possible, which was particularly important for us as visitors to the US where we are not familiar with the procedures involved. He cam out of his way to pick me up in the car that I'd identified on the web, and let me drive it back to the yard where he assisted me in making the purchase, arranging for insurance, and outlining next steps for emissions certification so that his company could proceed to register and send me the tags. He even provided lunch! I am very grateful for his excellent assistance, advice, support - and hospitality! More