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Volvo Cars West County
Manchester, MO
573 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 573 reviews
February 14, 2024
Greg was phenomenal to deal with for servicing. He cares about his customers and takes the time to make sure everyone is appreciated. He explains everything very thoroughly. I will trust him in yea He cares about his customers and takes the time to make sure everyone is appreciated. He explains everything very thoroughly. I will trust him in years to come for all my service needs. Outstanding guy! More
by Ivey.rose92
Employees Worked With
Greg in Service dept
February 05, 2024
Hands down the best car buying experience I’ve ever had! Tom Calkins is a dream to work with…he went above and beyond to help me find the right car, and is just the utter definition of professionalism and e Tom Calkins is a dream to work with…he went above and beyond to help me find the right car, and is just the utter definition of professionalism and elevated customer service. Mat in finance made the business side of things a breeze, and gave excellent advice and honest recommendations. I cannot recommend West Co. Volvo enough! More
by acmeagle
Employees Worked With
Mat Inglehart, John Fitzpatrick, Tom Calkins
February 03, 2024
Tom and the entire staff at West County Volvo were nothing short of amazing as we purchased our new Volvo. They made the entire process such a pleasure, and we couldn't be more delighted with our car. nothing short of amazing as we purchased our new Volvo. They made the entire process such a pleasure, and we couldn't be more delighted with our car. More
by rrndoc
Employees Worked With
title, Tom Calkins
January 25, 2024
Dan and Matt were great to deal with at Suntrup West County Volvo. Very personable and easy to work with when it came to negotiating a final price. I was done and driving off the lot with our new car County Volvo. Very personable and easy to work with when it came to negotiating a final price. I was done and driving off the lot with our new car in less than 1.5 hours. That includes the start of negotiations to diving away. Thanks Dan and Matt! More
by mpop
Employees Worked With
Dan Suntrup, Matt (sales manager)
January 12, 2024
Great Service by Harris in the Service Department. Technician determined that our battery works well. The cool temperatures will effect the range of each charge. All is good. Technician determined that our battery works well. The cool temperatures will effect the range of each charge. All is good. More
by starsearcher007
Employees Worked With
Harris in Service Dept., Tom Calkins
December 29, 2023
BUYER BEWARE! !! My husband and I just had a horrible experience with West County Volvo. We made a deal with salesman, Jim, on Thursday 12/21. We were intere !! My husband and I just had a horrible experience with West County Volvo. We made a deal with salesman, Jim, on Thursday 12/21. We were interested in an Infiniti they had on their used lot. We are waiting for an insurance settlement for our totaled car. We gave them a $500 cash, good-faith deposit and signed an agreement with them to take possession once the insurance had resolved. We left Jim last Thursday when they were closing and he told us to "keep in touch with the progress." This afternoon my husband reached out to Jim as we promised. We had a minor glitch with the title of our totaled car and wanted to let them know it may be a bit longer than we had originally anticipated. (Keep in mind it has only been 5 business days since we made our "deal" and our StateFarm office was closed 2 of those days due to the holiday.) We were then told that if we didn't just get a loan and pick up the car tomorrow, they would refund us our deposit and sell it to someone else! WHAT IS THE POINT OF A CONTRACT if they can just do whatever the xxxx they want? We signed a "hold to purchase" agreement with them and gave them money in good faith that we would uphold our end of the deal and they would uphold their end! We decided to go up to the dealership to speak with them in person. The Sales Manager came in with a total attitude from the start and we were verbally assaulted by him when we tried to question him about contract and deposit. We asked to see the fine print on our signed contract that stated they could just refund our money and sell the car for any reason at any time. Sadly, he was yelling at us and told us "I don't care what it says, this is MY dealership, and I can do whatever I want." We were hollered at in front of other customers in the middle of the showroom and he told us "I AM DONE WITH YOU" and he did not want to honor our deal with us anymore and returned our deposit. I will be contacting the BBB and the MO AG on this issue. Please use extreme caution when interested in any vehicle they have to sell. The sales manager was HIGHLY UNPROFESSIONAL and EXREMELY RUDE. They don't deserve any of your hard-earned money or your business! Thank you for your time in reading my review. More
by dotksteele
Employees Worked With
Stephen Lynch, Jim Portner
