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Volvo Cars White Plains
Elmsford, NY
1,158 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,159 reviews
September 18, 2016
Positive Experience Traveled to many Volvo dealerships in the metro area - NY, CT and NJ, - and have dealt with a lot of sales representatives. Volvo of White Plains in Traveled to many Volvo dealerships in the metro area - NY, CT and NJ, - and have dealt with a lot of sales representatives. Volvo of White Plains in Elmsford was certainly one of the best. Professional - straight forward. Only two things I would change - 1) The website needs to be properly directed as sometimes it gets a Privacy Error 2) Parking and Cert. Pre-Owned vehicle showing area is at separate lot - would be more convenient with a bit more space. More
by NewOwner
Employees Worked With
Eloy Sanchez
September 08, 2016
Horrible Service I came to look at the inventory available on their lot. The person who helped me was nice at first until I inquired about the price of an SUV. He trie I came to look at the inventory available on their lot. The person who helped me was nice at first until I inquired about the price of an SUV. He tried to talk me out of the car I wanted and belittled me when I clearly stated I was not interested in a different vehicle. More
by Westchester914
Employees Worked With
Cannot remember
September 07, 2016
Pleasant and informative staff with no pressure!! My experience at this dealership was amazing. Everyone was so helpful, PLEASANT and courteous! My salesman was Ken and he was great. I would highly My experience at this dealership was amazing. Everyone was so helpful, PLEASANT and courteous! My salesman was Ken and he was great. I would highly recommend this dealership for it's helpfulness, cleanliness, employee attitude and especially for their willingness to be informative and helpful. Patricia Infante More
by Patricia
Employees Worked With
Ken
September 02, 2016
Amazing Customer Service! This is one of the best dealerships around! I will definitely be back. Fantastic customer service! The whole staff made sure I felt like part of the f This is one of the best dealerships around! I will definitely be back. Fantastic customer service! The whole staff made sure I felt like part of the family, it was truly amazing I can't say enormous go about them all! More
by Angelo717
Employees Worked With
Tracey
September 02, 2016
great service on my 2015 crosstrek My second time getting service at this location was superior to my previous dealerships. This is my 3rd Subaru and very satisfied with ease of making My second time getting service at this location was superior to my previous dealerships. This is my 3rd Subaru and very satisfied with ease of making appointment, timing of service and informing me of car being ready by phone and email. Service mgr, Rich was professional and agreeable to my request for a loaner as this dealership is much further from my house than the previous one. I will continue to be a customer at westchester Subaru. More
by Cross treker
Employees Worked With
Rich Kerrigan
September 02, 2016
Forester Service Excellent service thank to Tom & entire service Staff at the dealership. I am very happy with my 2015 Forester and would recommend and have on numer Excellent service thank to Tom & entire service Staff at the dealership. I am very happy with my 2015 Forester and would recommend and have on numerous occasions! More
by Elizabeth
Employees Worked With
Tom
September 01, 2016
Worst New Car Experience, DO NOT give them your money Worst new car experience ever. I've never dropped 30k+ on a car and been treated as poorly afterward. I live just across the NY border in CT and w Worst new car experience ever. I've never dropped 30k+ on a car and been treated as poorly afterward. I live just across the NY border in CT and was cross shopping CX-5's in the area when I walked into this dealership. Like most buyers I had already done the research and had an idea of what I wanted to pay and what my trade in was worth. Victor Bellavia the GM sold me on buying a car in NY vs CT due to a conveyance tax that dealers charge in CT and disallowed in NY. He told me the figure was a hidden fee of $700 and negotiated with me based on this figure. Fact checking this a day later I discovered this was a blatant lie. Although there is such a thing as a conveyance fee it is discretionary and up to the individual dealer. Even though I caught them in a lie I unbelievably returned to them to buy my CX-5. As part of the deal they agreed to install a tail hitch receiver and transfer my registration for me. I picked up the vehicle on 07/13. They did a horrible job preparing the vehicle for me, there was wax all over the exterior plastic, but I let that go because I didn't want to break the salesmen's chops. About 2 weeks later I noticed that when they installed the receiver hitch they never replaced all the bumper mounts. I took a picture of the missing mounts and sent it to salesman Rob Foresti and Ben Ehrlich on August 5th. They promised to look into and get back to me. 5 follow ups later and an email to the general manager Victor Bellavia and no response. I called Mazda USA to complain and they called Victor who feigned ignorance of the issue and promised to have Anthony Cacciola the head of their service department call me, this was on 08/22. No call back, and he did not return my message. Obviously Victor lied to Mazda USA to get them off his back. I had a separate issue with the registration. They charged me $250 to handle the registration, they waited until the absolute last minute to process the registration, while telling me on 2 separate occasions that "it was in the mail". After making several urgent appeals Ben finally sent me their copy a day before my temporary registration expired and promised to track the original for me. 3 follow ups later and no reply. They left me hanging. They had my money and helping me wasn't important to them. I had to pay CT to have a duplicate made. After doing some fact checking with the DMV about the issue I discovered that this dealership charged me double what CT allows for the registration, and also had lied to me about when the paperwork was started. I have all of this in writing, emails, and screen-prints from the DMV. I don't know how this dealership normally does business but my impression is that because I lived in CT they never expected me to return and didn't care about me as a customer. I have never been treated like this by a dealership, I literally feel like I just bought a used car on craigslist as opposed to a 30k new vehicle. My requests were relatively minor, missing bumper mounts and registration. How would they handle a major issue? I filed additional complaints with the CT consumer protection, Better business bureau, and Mazda USA. Don't give these people your money. I have emails, screen prints, and documentation with Mazda USA, Rob Foresti, Ben Ehrlich, and CT DMV to substantiate my claims regarding this dealership. More
by jdkilmartin
Employees Worked With
Victor Bellavia, Robert Foresti, Benjamin Ehrlich,
August 27, 2016
Easy on line appointment and got prompt efficient service. I made the appointment on line and the next day I took my car in and the service was done in 45 minutes. From the service manager to the office everyo I made the appointment on line and the next day I took my car in and the service was done in 45 minutes. From the service manager to the office everyone was polite and pleasant. The least stressful experience I have ever had at a dealership service center. I have a new found confidence in dealer service thanks to the Mazda service center. ! More
by 31 years of Mazda driving
Employees Worked With
bad with names but from the man who checked the car in to the woman who processed the payment pleasant and competent
August 26, 2016
New Subaru Outback Just purchase my new 2017 Subaru Outback at Westchester Subaru. My sales person was Lester Li and he was the best. He was very knowledgeable about the Just purchase my new 2017 Subaru Outback at Westchester Subaru. My sales person was Lester Li and he was the best. He was very knowledgeable about the car's features and and gave me his full attention. The test drive went well and the car is extremely comfortable. Trading in my older Outback was easy and satisfying. I am enjoying driving the car and getting use to the new size and features of the car. Thanks you Lester and Westchester Subaru. More
by Pumpkin
Employees Worked With
Lester Li
August 26, 2016
great salesmanship by Mr. Lester Li. Honest, straight forward. no pressure. Explained features and demonstrated during test drive. Cars don't sell themselves today. you really ne Honest, straight forward. no pressure. Explained features and demonstrated during test drive. Cars don't sell themselves today. you really need a knowledgeable sales rep like Mr. Li to explain all the features of which the Legacy has many. More
by DFNY
Employees Worked With
Mr. Lester Li
