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Volvo Cars White Plains
Elmsford, NY
1,165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,165 reviews
July 09, 2022
We had a great experience with White Plains Volvo. Steve Zinman and the entire team made the process simple, convenient and a pleasure. Steve Zinman and the entire team made the process simple, convenient and a pleasure. More
by ajustic
Employees Worked With
Eric Schmitt, Mikayla Querfeld, Master TPC
July 02, 2022
Steve and Jalice made the car leasing experience as simple and stress free as possible. I’m on my second Volvo now and this has been the best dealership experience. simple and stress free as possible. I’m on my second Volvo now and this has been the best dealership experience. More
by axeltg
Employees Worked With
Steve, Jalice
July 01, 2022
Terrible experience. Steve couldn’t even explain the numbers on the lease agreement. Complained about our insurance broker, after the sale didn’t call me back when I had Steve couldn’t even explain the numbers on the lease agreement. Complained about our insurance broker, after the sale didn’t call me back when I had some technical issues with my car, and didn’t even have the decency to say goodbye when I left after he handed me off to the lease/paperwork guy. I had to go to him to say goodbye. After the sale he didn’t care at all Worst customer service ever More
by aboulafm
Employees Worked With
Mikayla Querfeld
June 30, 2022
Steve Zinaman is terriffc and, more important, very honest. The experience was very pleasant. I am thrilled with my new Volvo. My wife is even looking at buying a Volvo when her Mercedes lease is do honest. The experience was very pleasant. I am thrilled with my new Volvo. My wife is even looking at buying a Volvo when her Mercedes lease is done. Great people to work with. More
by sandy
Employees Worked With
Eric Schmitt
June 30, 2022
Great experience with Steve. He was very knowledgeable on the cars and allowed us time to look through multiple new and used vehicles. Never felt rushed and was willing to work w He was very knowledgeable on the cars and allowed us time to look through multiple new and used vehicles. Never felt rushed and was willing to work with us on pricing. Jalese was very helpful in getting us acclimated to the car’s technology. Dimitri was very thorough with the explanation of the lease and protection plans. Overall good experience at a high end dealer. More
by PK
Employees Worked With
Steve Zinaman
June 29, 2022
Steve Zinaman was hands down the best salesman we have ever worked with! He was honest and very upfront with us from our first conversation. Steve gave us the best deal we could have asked for!!! The p ever worked with! He was honest and very upfront with us from our first conversation. Steve gave us the best deal we could have asked for!!! The process of picking up the car was smooth and easy and Jalice did a great job of explaining to me all of the tech updates that are in the new car. I am old school and she was patient, kind and spent time with me to be sure I understood it all. I would highly recommend Volvo Cars White Plains to anyone interested in a Volvo and especially Steve and Jalice. More
by clkay21
Employees Worked With
Demetri, Jalice
June 26, 2022
This was by far the worst service experience I've ever had with a car. I needed the windshield replaced on my XC90, and Safelite said they couldn't do it due to some sensor issues. I took it into Volvo had with a car. I needed the windshield replaced on my XC90, and Safelite said they couldn't do it due to some sensor issues. I took it into Volvo and was told I needed to pay out of pocket for the windshield before they would order it - fine - I had no other choice. Bought the windshield and scheduled the next available appointment - a week and a half out. Showed up for my appointment before 9am on June 23 as it's an all day job. I made it explicitly clear that I needed the car back by 5pm to get my kids. I received a call from the service department that afternoon telling me that too many cars came in the shop for windshields and my car got bumped to the next day. According to the service rep, Lincoln dropped off a lot of additional cars (odd because I did drop my car at Volvo). I had to go back down at 5pm to pick up the car, only to return it in the morning. I returned it the next morning with the promise that the car would be delivered to my house at the end of the day. I received a voice mail from the service rep telling me that my car was ready and he was in the process of coordinating the drop off of my car, and to please call him. I immediately called him back and had to leave a voice mail. He never returned my call. The app showed that my car left Volvo around 5:30/5:45. Later the app showed it parked in a lot in White Plains. I could not reach anyone to explain what was going on. My car was finally delivered around 7:45 that evening. Zero communication and extremely poor customer service. There doesn't seem to be another dealership in the area, so I am seriously considering selling the car. More
by thunter6109
Employees Worked With
Hector
