
Volvo Cars White Plains
Elmsford, NY
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Great customer service I made an appointment for an oil change/inspection for my 2016 Crosstrek. I waited for about an hour which I considered fairly reasonable. Rich was I made an appointment for an oil change/inspection for my 2016 Crosstrek. I waited for about an hour which I considered fairly reasonable. Rich was quick to greet me and assist me with my appointment. I don't drink coffee and I was kind of hoping for something else to drink or snack on. I believe the place would benefit from some upgrading. My only disappointment was that my car couldn't be washed because I came in too late. But I was assured that I can come in any other time and have it washed, problem with that is....I'll always get there at the same time....Rich was very pleasant and apologetic and I left in a good mood and will definitely come back. More
Excellent Service I brought my car in for a routine vehicle enhancement update and was treated with superb service from Service Advisor Edgar Buenconsejo. To start, the I brought my car in for a routine vehicle enhancement update and was treated with superb service from Service Advisor Edgar Buenconsejo. To start, the shop opened at 8am but I got there early as I was pressed for time to get the rental vehicle and head off to work. Edgar took care of me right away and got me in and out in about 10 minutes. He called me later in the day to let me know what time my car would be ready and when I got there, the service was done. He explained all the updates that were done to the car. He also asked were there any other issues or concerns that I had. With the purchase of my 2017 F-Pace in July 2016 there had been some things that current buyers received that I did not because I purchased it so early. Edgar went out of his way to make sure that I was updated with those things as well. Excellent service all around!!! Kudos!!! More
Easiest car leasing experience We have leased cars from Jeep, Honda, Acura VW, Subaru. We have also test driven vehicles at Volvo, Toyota and more. Our overall experience in test-dr We have leased cars from Jeep, Honda, Acura VW, Subaru. We have also test driven vehicles at Volvo, Toyota and more. Our overall experience in test-driving, receiving information and negotiating the leases at this Mazda dealership were the least stressful and least complicated that we have experienced. Pick-up of our vehicles was quick, convenient and informative. The follow-up has been welcome too. More
Rapid and thorough experience I called in the morning and the staff was very helpful. They gave me all the competitive and pricing information I needed since it was my first time l I called in the morning and the staff was very helpful. They gave me all the competitive and pricing information I needed since it was my first time leading. More
The work was done quickly and economically I have been going to this dealership for 6 years with an RX-7 and the current MBZ. That should say a lot about these service. I know almost everyone's I have been going to this dealership for 6 years with an RX-7 and the current MBZ. That should say a lot about these service. I know almost everyone's names. How many dealerships can say that? More
my 1st service for new legacy i have no complaints. it was a good experience. mr. cominsky was very nice and answered all my questions. They even do a quick wash of your c i have no complaints. it was a good experience. mr. cominsky was very nice and answered all my questions. They even do a quick wash of your car which this time of year is essential to get salt residue off the body. More
Horrible service -Car service was finished 5 days later then I was told, when I called to get the bill faxed to chase in order to get my check for the car I was told " -Car service was finished 5 days later then I was told, when I called to get the bill faxed to chase in order to get my check for the car I was told "i am busy to help you, leave a message for Rich", sat at chase for an hour and a half called multiple times and got the same answer, however GEICO calls them and instantly gets to speak with Rich and gets my info faxed instantly. Rich Kerrigan then never called me back and when I went to pick up my car I sat in the "busy" office with no other customers for 20min before anyone asked if I was being helped. Rich never showed up and I had to get my car back from another salesman who knew nothing about my car. They also added work on to my car after the appraiser cut the check, causing me to get less money for the auto body fixes. I called the appraiser who stated the add one were not verified by him. I am also a nurse who works nights and politely asked not to call in the AM because that's when I sleep, Rich calls at 8am, 9am, 11am leaving voicemails saying "please call me back" as if there is an emergency. I will never return to this service shop again and it truly has me rethinking Subaru in general. I never leave comments or complaint about services but this was some of the rudest and unprofessional work I have ever seen. More
Tire repair Great service. They got me in and out as fast as possible. Attentive to detail. They are very knowledgeable and do great work. Everyone is so friendly Great service. They got me in and out as fast as possible. Attentive to detail. They are very knowledgeable and do great work. Everyone is so friendly. More
I didn't have an appointment Tom asked me if I had an appointment, but I did not. My second time here for service. I was helped right away as I walked in the door, and I waited Tom asked me if I had an appointment, but I did not. My second time here for service. I was helped right away as I walked in the door, and I waited while the work was performed. Tom asked a technician to work through lunch so I would be out of there in time to get my child off the schoolbus. All the work to be performed was gone over before anything started, and then it was all recapped for me at the end. I'm fully satisfied and appreciate the effort the team took to get me in and out of there without wasting a whole day. More
Leased Mazda 5 I have leased this car at the Elmsford location. Excellent service. Evrol was very professional. Just to mention, this is the third time of me leasi I have leased this car at the Elmsford location. Excellent service. Evrol was very professional. Just to mention, this is the third time of me leasing a car at this location. More