Volvo Cars of Louisville

Service call for a leak in the washer fluid tank I had my Volvo S-80 to the dealership for a complete service on Dec 10, 2016. Picked up my car later in the afternoon and the Service Tech had no co I had my Volvo S-80 to the dealership for a complete service on Dec 10, 2016. Picked up my car later in the afternoon and the Service Tech had no complaints with the Car. Changed all the fluids, changed my head light (which was burned out) and I was not supposed to visit them again until Dec 10, 2017 or 8,000 miles, which ever came first. Good to go, right...Wrong. I got home and parked the car in the Garage. Later in the evening I go back into the Garage and notice a puddle of washer fluid on the floor. Following the weekend I call back the dealership and they claim ignorance..by saying "No idea what you are talking about". Got busy with the holidays and got an appointment for the Dec 26, 2016. The tech claimed to know what was wrong and mentioned that it would be at least a 3 hour job and has promised us a loaner car. I got to the dealership at my appointed time and the tech I talked to was not available. The alternate tech wanted to get the ball rolling and suggested that I wait for 20 min and they could figure out what was wrong and there would be no need for loaner car. By the time I signed the work order it was now wait for 45 min. and we will figure out if you need a loaner. An hour later, the alternate tech wouldn't even make eye contact. I talked to another tech and explained my problem and she immediately arranged for a loaner so I could get to my other chores for the day. I wasted 1 hour and 30 min to compensate for the alt technician. The service men totally missed the boat and it was a $370.00 job to get the leak fixed. Following paying the unexpected exuberant tab for the service, I got to my car and as I about to pull out of the drive way there was another message on my dash board saying I need to change the battery for my remote key. That was another chunk of change to get that changed. These techs are not professional. They are clueless and someone needs to educate them on customer service. More

Volvo Service Great service and kind people who care. No problems and exceptional help from Melissa and Michael. Thanks for making this easy for a busy person. Great service and kind people who care. No problems and exceptional help from Melissa and Michael. Thanks for making this easy for a busy person. More

Excellent courteous service The service department representative, Mike Brown, was very courteous, responsive and professional. This was our first visit to the dealership. He ve The service department representative, Mike Brown, was very courteous, responsive and professional. This was our first visit to the dealership. He very clearly explained the service process and addressed other maintenance concerns in a professional manner. Overall, we were very satisfied with the service department. More

Melissa, Michael and Bill They are all excellent. They know the car and do what they can to make me feel comfortable/minimize the cost of the repairs. The Volvo parts need to They are all excellent. They know the car and do what they can to make me feel comfortable/minimize the cost of the repairs. The Volvo parts need to be cheaper but that is nothing these folks can control. More

EXCEPTIONAL We appreciated the dilignet work of Paul Cambroun in locating the exact car of our dreams. Paul also helped in explaning the many features of the car We appreciated the dilignet work of Paul Cambroun in locating the exact car of our dreams. Paul also helped in explaning the many features of the car and patiently took many follow up questions! More

Trip interruption My husband and I were on our way to Ohio when the check engine light came on. We were about 30 minutes outside Louisville and so I called ahead to see My husband and I were on our way to Ohio when the check engine light came on. We were about 30 minutes outside Louisville and so I called ahead to see if we could bring our car in. Michael Brown said to bring it on in and asked which direction we were coming from and gave us directions. Upon arrival they got us right in. The bad news was that a clamp needed to be replaced but the part was not in stock and would have to be overnighted. Michael bent over backwards to make sure we were taken care of by giving us hotel information, restaurants in the area and a loaner car to use. We were not happy because this is a new car and did not expect any issues on our trip but things do happen. Michael was very professional and accommodating which made a bad situation better. If I lived closer to Louisville this is where I would be buying my next car and where I would have it serviced. Exceptional employees and exceptional service. More

Excellent service every time. I've had nothing but excellent service from here. The service advisor Melissa is 100% customer focused and has a superior knowledge of Volvos. She mak I've had nothing but excellent service from here. The service advisor Melissa is 100% customer focused and has a superior knowledge of Volvos. She makes each visit pleasant and very smooth. More

Always excellent service I've been bringing my Volvo to this dealer for service ever since I moved to Louisville six years ago and have always received excellent, prompt, qual I've been bringing my Volvo to this dealer for service ever since I moved to Louisville six years ago and have always received excellent, prompt, quality service at a reasonable price. They always go out of there way to look for any factory rebates, recalls or any other programs to reduce my costs. I would recommend this dealers service department over any other I have ever used. More

Michael Brown is an outstanding professional. This is the 3rd time Michael has provided assistance with servicing my Volvo. Each time, Michael has provided thorough examination of my car's needs. This is the 3rd time Michael has provided assistance with servicing my Volvo. Each time, Michael has provided thorough examination of my car's needs. He has assisted me in providing clear descriptions of the car's ailments. His focus and attention to providing outstanding service is to be commended. More

Purchase 2017 Volvo XC90 Momentum Andy Thompson was an excellent salesperson. He was knowledgeable and interested and made us feel special. We also liked that Traci called us to tell u Andy Thompson was an excellent salesperson. He was knowledgeable and interested and made us feel special. We also liked that Traci called us to tell us a similar car had been located and that they were expediting delivery. More