Volvo Cars of Manhattan - Service Center

Notorious rip-off artists. AVOID at all costs! I took my 2011 car in for its 75,000-factory service. It's a routine job -- changing spark plugs, fluids, filters. The cost? $1,667 (after a $100 coup I took my 2011 car in for its 75,000-factory service. It's a routine job -- changing spark plugs, fluids, filters. The cost? $1,667 (after a $100 coupon discount)! I had been calling Volvo Cars of Manhattan the entire week leading up to my appointment as I wanted to know how much it would cost and how long it would take. No reply. I show up and they hit me with this. I went ahead with it because I needed the service, and having just come off Volvo of America service warranty, I had no idea how much something like this would cost. But I called around to some area dealers afterward and found out that Volvo Cars of Manhattan had ripped me off big time. Here are what the other dealers quoted me for the SAME job: $450 (Riley Volvo, Stamford, Conn); $900 (White Plains Volvo); $932 (Kundert Volvo, NJ); $395 (VC Auto Repair, NJ. An excellent indie shop specializing in Volvo and run by a former master Volvo dealer mechanic.) So why did this cost me so much? I thought it had to be a mistake. I finally got someone from the dealer's service department on the phone. Tom Palladino, the service director, says he thinks their rate was competitive and their service superior to competitors, and he offered to give me a free detail to make me happy. I appreciated his time but didn't take him up on the offer. I did try taking it up with Volvo of America but they told me that their authorized dealers, to whom they grant a license to operate in their name, can charge customers whatever they want. So I'm SOL. But YOU don't have to be. Beware of Volvo Cars of Manhattan. I think this is their MO. They book your appointment, don't answer questions about time/cost at the time of the booking, promise you a follow-up call that never comes, and ignore all calls from you. Then you show up to your appointment in a bind and already having committed the time, and they take full advantage. They saw me coming and fleeced me. I failed to do my homework and fell for it (just LOOK at the litany of similar complaints on their Yelp page). Fool me once, shame on you. But it won't happen to me again. Don't let it happen to you. Do yourself a favor and learn from my costly lesson. Take your business ANYWHERE but Volvo Cars of Manhattan. Don't say you weren't warned. More

Excellent customer service I want to Thank Service Advisor Javier C. from Volvo, Mariela and James Mitchell from Drop Car.com. My Bay Ridge Volvo dealer closed after we leased I want to Thank Service Advisor Javier C. from Volvo, Mariela and James Mitchell from Drop Car.com. My Bay Ridge Volvo dealer closed after we leased our XC 40. It’s an excellent vechicle and a pleasure to drive! The safety equipment is fantastic and like my old 1976 and 1983 Volvo 244DL’s is built like a tant, Rock solid with a smooth ride. It was a pleasant experience dealing with everyone, while my car was picked up and delivered, for secheduled maintenance. The car was picked up and delivered when they said it would be. Any questions and concerns were promptly answered by Javier. Regards, Jimmy C. from Bay Ridge Brooklyn More

Excellent Service Had an airbag problem. Fixed promptly under warranty. William and whole team very courteous, experienced and professional. After repair, they deliver Had an airbag problem. Fixed promptly under warranty. William and whole team very courteous, experienced and professional. After repair, they delivered the car right to the neighborhood garage where I park, a very convenient service. In all, a pleasure to deal with. More

The Complete Professional William is the utmost professional. Engaging. Listens. Problem Solver. He helped me locate an auto part that had been ordered for my car in April and William is the utmost professional. Engaging. Listens. Problem Solver. He helped me locate an auto part that had been ordered for my car in April and saw to it that it was properly installed, and the 10K mile maintenance service and annual NYS Inspection was was completed efficiently and in record time. He represents the epitome in Customer Service. Eduardo provide me with a top rated Test drive of the 2018 Volvo S90 T6. More