Volvo Cars of Manhattan - Service Center

Have owned/leased Volvos exclusively for about 40 years. Have found the Service Department to be be great Antonio Lipari goes out of his way to make sure they do the right thing for our vehicles. years. Have found the Service Department to be be great Antonio Lipari goes out of his way to make sure they do the right thing for our vehicles. They are an outstanding dealership with an outstanding Service Department More

Just got the 50k service done on our Volvo XC90 and even though I had to book about 6 weeks ahead, they did a great job with super fast turnaround. The day before I took it in, I was told it might take 48 h though I had to book about 6 weeks ahead, they did a great job with super fast turnaround. The day before I took it in, I was told it might take 48 hrs... well, that's the pandemic reality. Despite this, when I dropped it off, my rep, Genovie Tirado was able to expedite things and I got the car back the same day - in time to pick my kids up from school, which I really appreciated as it was cold and my kids would not have enjoyed waiting around for a cab. Thank you Genovie! More

Had my XC90 brought in for regular maintenance and a few minor adjustments and it took just under 24 hours turn around to retrieve me car. Genovie Tirado was my service agent and she kept me in the loop thr minor adjustments and it took just under 24 hours turn around to retrieve me car. Genovie Tirado was my service agent and she kept me in the loop throughout. I needed my Spotify and to be reinstalled with another upgraded device, as the mechanic was not able fix the original problem. I also received a short video of my car which was cool to see as well. More

Genovie was great! She took the time to help me out with a new tire even though the service team was backed up. Saved a lot of money and heart ache. Pay her more! a new tire even though the service team was backed up. Saved a lot of money and heart ache. Pay her more! More

Jackie is a true professional and it was a pleasure to work with her. I look forward to my next visit work with her. I look forward to my next visit More

Had an excellent experience - we were squeezed on the schedule in short notice to address an issue with the horn. We were kept informed every step of the way. We were assisted by Genevieve Tirado, a tr schedule in short notice to address an issue with the horn. We were kept informed every step of the way. We were assisted by Genevieve Tirado, a true delight to work with. Maria T. 11/3/21 More

I received very good service. I especially liked the walkthrough video from the technician! Good use of technology! walkthrough video from the technician! Good use of technology! More

Had been a big fan of this dealership but had a very disappointing and frustrating experience last month with very poor communication around the completion of body work. They twice failed to deliver the disappointing and frustrating experience last month with very poor communication around the completion of body work. They twice failed to deliver the car on the promised date, seriously disrupting my travel arrangements and obliging me to rent a car at the last minute. They failed to alert me that the car would not be ready, requiring repeated cars, text messages and emails to elicit a response. Nor was I ever offered a loaner car, despite the extended repair timetable and very significant expense of the repair. I cannot recommend this dealer to others and sadly will take my business elsewhere in the future. More

They squeezed me in, saved me money and saved the day. Genovie was a pleasure to work with and was incredibly helpful. I didn’t get the names of the other people with whom I spoke, but everyone was kind, Genovie was a pleasure to work with and was incredibly helpful. I didn’t get the names of the other people with whom I spoke, but everyone was kind, courteous, and professional. It can be stressful needing emergency repair, but your team put me at ease. Thank you!!! More

I’m really grateful that they squeezed us in off short notice, fixed the tire quickly, retrieved the car for us, and were very reasonable on price. We’ve only had good experiences with regular maintenance notice, fixed the tire quickly, retrieved the car for us, and were very reasonable on price. We’ve only had good experiences with regular maintenance, but they really helped us when something came up. More