Volvo Cars of Manhattan - Service Center

Had been a big fan of this dealership but had a very disappointing and frustrating experience last month with very poor communication around the completion of body work. They twice failed to deliver the disappointing and frustrating experience last month with very poor communication around the completion of body work. They twice failed to deliver the car on the promised date, seriously disrupting my travel arrangements and obliging me to rent a car at the last minute. They failed to alert me that the car would not be ready, requiring repeated cars, text messages and emails to elicit a response. Nor was I ever offered a loaner car, despite the extended repair timetable and very significant expense of the repair. I cannot recommend this dealer to others and sadly will take my business elsewhere in the future. More

They squeezed me in, saved me money and saved the day. Genovie was a pleasure to work with and was incredibly helpful. I didn’t get the names of the other people with whom I spoke, but everyone was kind, Genovie was a pleasure to work with and was incredibly helpful. I didn’t get the names of the other people with whom I spoke, but everyone was kind, courteous, and professional. It can be stressful needing emergency repair, but your team put me at ease. Thank you!!! More

I’m really grateful that they squeezed us in off short notice, fixed the tire quickly, retrieved the car for us, and were very reasonable on price. We’ve only had good experiences with regular maintenance notice, fixed the tire quickly, retrieved the car for us, and were very reasonable on price. We’ve only had good experiences with regular maintenance, but they really helped us when something came up. More

Outstanding service from start to finish! Prem was very understanding of my concerns and handled my problems promptly and courteously. I highly recommend Volvo Cars of Manhattan. understanding of my concerns and handled my problems promptly and courteously. I highly recommend Volvo Cars of Manhattan. More

It was the most enjoyable experience I’ve had at a dealership! The team truly understand teamwork and customer service. They were pleasant and well informed. Thank you all. dealership! The team truly understand teamwork and customer service. They were pleasant and well informed. Thank you all. More

This dealership has been wonderful for all aspects of our dealings with them for Purchase where Gloria Curo was terrific to Service where I know I am in good hands with Genovie Tirado. dealings with them for Purchase where Gloria Curo was terrific to Service where I know I am in good hands with Genovie Tirado. More

A flat tire late at night on a dark highway in NYC. The Volvo car got us home safely on the flat and Volvo on CAll was there in 30 minutes. Brought the car in on Monday to have the tire replaced, without a Volvo car got us home safely on the flat and Volvo on CAll was there in 30 minutes. Brought the car in on Monday to have the tire replaced, without an appointment, and voila, the car was ready the next day. Thank you! More

My Volvo is 8 years old and my service provider, Prem Dass, treats me and my car as if it was brand new. From the time I reserve my appointment to when the car is delivered back to my garage I have no wo Dass, treats me and my car as if it was brand new. From the time I reserve my appointment to when the car is delivered back to my garage I have no worries with Prem handling everything. I have the utmost trust in Volvo Manhattan and Prem. More

Service was good and I really appreciated that they delivered the car directly back to our house. I believe the service location had a wrong number on file for us so the delivery time needed to be shif delivered the car directly back to our house. I believe the service location had a wrong number on file for us so the delivery time needed to be shifted back. However, this is an understandable issue. More

Prem Dass is hands down the best service advisor in the business. Extremely knowledgable, helpful and goes above and beyond. When my 2012 XC60's alternator went out in the middle of the Catskills, a week b business. Extremely knowledgable, helpful and goes above and beyond. When my 2012 XC60's alternator went out in the middle of the Catskills, a week before I was going to take it in for major service, Prem was helpful in telling me what I needed to know so I could find a good mechanic upstate to fix it and get me going again. He even called to check in to see how everything went. I won't take my car anywhere else. More